This branch of KFC is located in Gateshead's Metrocentre and was probably the first shop I saw as I went into the shopping centre as this is close to the entrance which connects the Metrocentre Interchange and the Metrocentre its-self.
The store is a tad small in terms of seating, so when it gets busy it might be hard to find a seat, luckily it wasn't busy on my visit as it seems the queuing system would also struggle, due to the size of the tills, albeit this is slightly balanced due to the location of another KFC branch with the rest of the fast-food outlets elsewhere in the Metrocentre, as I recall the only other KFC nearby is about a 15 minute car ride away in Newcastle city centre, which opened after a long absence in the city around two years ago as I recall.
The person who served me seemed polite, he also offered me a dip, which normally I struggle to explain to the staff at my local and toxic Middleton branch in my hometown of Manchester, I also struggled to get a response from him when I asked about a digital loyalty card being combined with a physical one, as I also like to keep a physical copy of my loyalty cards, for example, if my friend goes to get it for me, or in the likely event (which always happens) where for some reason the scanner can't recognise the QR code on my phone, which gets highly frustrating.
Having just eaten at Mod (which I went on to regret), I did not eat here, also I couldn't due to my dietary requirements which meant I could probably only have a plate of dust, with most items here all having gluten in unless I wanted a plate of dips perhaps with nothing to dip in.
The location is good, and the service was okay/mixed, the overall amount of seating and space was a little poor and so was the selection for coeliacs which is a nationwide issue at KFC, owned by YUM! in the UK, who also operates Pizza Hut.
I feel for location and some factors with reasonable service this place just scrapes a two star rating. read more