Weird to Yelp about a fast food place, but I just had to because I was so impressed by the service! While, yes, this is an older restaurant, it was very clean (esp the bathrooms). The women behind the counter took their jobs seriously- which was totally refreshing. They were courteous, fast and attentive. The dinner buffet wasn't completely hot and fresh-- but it wasn't nasty. The chicken was soggy, but before we even had a chance to think twice they asked us which pieces we wanted, and grabbed them from the oven-thing. read more

They need to quit serving cold food. They need to quit being so loud and boisterous in the kitchen and they need to wear gloves when they cook the food. It is not sanitary to be touching food with your bare hands that is cooked already and I need to clean the floor by the drink machine I get tired of my shoes sticking to the floor read more

KFC - The fries on the left or the cold ones that they served us we had to ask for new ones and we only got about 15 new fries on the right - Chicken Wings Near Me - Marion, Illinois

I asked for 12 hot wings. The lady taking my order said that I would have to order hot wings online. It is pretty bad when you can't order food at the counter. I guess they are trying to do away with employees totally. I will not waste my time stopping there anymore. read more

Sometimes, you have to face facts and accept reality. Back in the day (Seventies/Eighties), Kentucky Fried Chicken used to be a fast food restaurant with a great reputation for quality food, great value and superb customer service. Then, the era of "healthy foods" was promoted heavily in the early Nineties, so the "Colonel" shortened the brand to KFC, hoping to still keep their customer base. Unfortunately, poor management led to a huge decline in quality food and customer service while prices kept rising. I had boycotted KFC in my old town in Maryland because of this. In Marion, the brand of KFC has maintained their decline. The food taste is terrible, crappy customer service that results in the wrong orders and it's even more expensive. Highly recommended to NOT eat at this place. Sad to say, but Colonel Sanders is rolling in his grave. My boycott will definitely continue here in town. read more

My family and I are traveling back from Nashville to Saint Louis and decided to stop and get some food after sitting in the never ending construction on 24. The restaurant looks brand new, from the reviews I take it the place is old. If this is old they have done an awesome job making it look new. The restaurant was well staffed , food was good and the service was good. Keep it up Kfc, back where we are from, we don't go near it. Thanks again for a great experience. read more

Not an equal opportunity employer I don't even think mgmt knows how to treat their employees let alone talk to them or teach them how to do a job..definitely has went downhill..sign says dining room open but it wasn't! read more

Just got our kfc The potatoes the chicken everything is awful we can't get a hold of them to see if they can replace it for us because their phone is busy everything literally was discussing read more

KFC - My amazing children!!! - Chicken Wings Near Me - Marion, Illinois

Business was busy and nice. Food was fast and delicious as expected. Cashier, Becky, was friendly. Military discounts accepted. The location had a buffet option and free coffee. Coffee was basic options and was currently out of creamer but nice gesture. Ordered the Chicken Littles. read more

This KFC is horrible. They got our order wrong yet again. You hate to open the bag and the box to see if the order is right, but it would be a good idea. We got home and the order was someone else's . The coleslaw was missing and when my mom called to complain the manager couldn't take the pressure and hung up on her! Plus they didn't have any biscuits ready at the start of the dinner rush. I know the pandemic is stressing drive thru workers but now is the time to step your game up. If you can't stand the heat stay out the kitchen!! Period!! read more

KFC - Chicken Wings Near Me - Marion, Illinois

a common occurrence that happens is that I don't get my completed order. i'm one person, i order the same thing and half the time i don't get the completed order. this is not the first time i ordered a 3 piece chicken with cole slaw and mashed p, but all I got was 1 piece of chicken and a biscuit. This is a more than one time occurrence. the kfc in marion sucks and will continue to until they learn to get orders right. im going to popeyes from now on. read more

The only thing i really like from KFC is the chicken potpie. Two nights ago my husband and daughter stopped and went thru the drive thru. A pretty big order, we got everything, so that was a plus. When I got my potpie though the thing was slopped sideways and stuck that way because it was over cooked. Not just a Lil overcooked but not burnt. Anyway, after getting the crust off there was a little later of mixing under neath. I will not come back to this location.​ read more

If you like paying for food and not getting it... this is your place. May have a better chance if you go inside... drive thru is gamble, and the odds are stacked against you. read more

We stopped to pick up lunch to go today. The drive thru was too long so we decided to go inside. Water standing on the floor when we walked in I'm not sure where it came from but definitely needed mopped up. We ordered the 8 piece bucket extra crispy... when we opened it the breading was falling off , super greasy and bland. We tried to order tea but the machine didn't work. The staff were all friendly but the quality of the food was bad. We normally go to the one in Benton and it's great so I'm not sure what the problem is at this store read more

KFC does not care about their customers. I bought a bucket of chicken which is not cheap, and it was so salty we couldn't eat it. My dog who loves KFC chicken and is her favorite wouldn't even eat it. I called and spoke with a supposed manager who told me she would put my name on the books for a replacement bucket. Went yesterday and told there was no such thing and that I had to have the receipt and nothing she could do for me. That was the general manager. Yes there was something she could do but she said she did not care about bad reviews. They will not get another dime of my money. Too many other chicken places to go to. I would recommend that you go to Popeyes and Bojangles read more

Well, ordered 3 piece big box with white meat. Unlike last time when I got 3 pieces of dark meat, this time got 2 pieces of white meat, wing and one breast. Revaluating whether to go back since cannot seem to get simple orders correct. read more

Very nice for a KFC, it appears to be newly renovated. The bathroom was very clean as well. I had the buffet & it was good, fresh & hot. Not alot of meat options only the crispy & original chicken. They offered all sides & desserts tho so that was good. The cashier was also nice & friendly. It was a good quick lunch spot for travelers like us. read more

showed up to pick up an order at 8:30 pm and the lobby was already locked up! what is the point of posting hours if they can close randomly! then i was given the wrong order out the door and told next time to go through the drive through. I understand that in today's society closing the lobby can sometimes be necessary but post the information. I think if your going to post hours you should follow them. read more

Very impressed. Tabby (name on her jacket) took or order at the drive-thru and was by far the friendliest employee I've ever met at a a KFC. Well done with customer service! And the food was delicious! read more

This is the first 1-star review I've ever written. And to be honest, it's not so much about the food or service, It's mostly because I'm angry. But hey - let me explain. I walked into this KFC with my wife and ordered a Georgia Gold Extra-Crispy 8pc Bucket, which listed for $22.99. But when I paid and looked at my credit card receipt, WHAM! $27.99. So I asked why. It turns out that making it Georgia Gold costs $5.00. Note - this isn't a different recipe. It's not a new kind of chicken. It's just a honey-mustard sauce they slather on. So I wound up paying $5.00 for ... sauce. I think that's pretty darned ridiculous, but you know what's even more annoying? That price change isn't listed anywhere on the menus. It's s stealth add-on you get zapped with if you don't look closely - or perhaps even if you do. Now, I can afford $5.00. And while I'm certain I wouldn't pay that much for a dollop of thin, kindsa greasy (yet kind of tasty) sauce, I Really dislike the way I felt snuck up upon. And even more, I dislike how the crew who works there gets stood up to take the flak if a customer notices. In my case, the crew was polite, apologetic, cool. None of this review applies to them. I just don't like the cavalier way they're placed on the front lines, ready to take the blame for this sort of nonsense. The chicken itself was dry. And the sauce was extremely greasy - looked like the emulsion broke, although I can't say for sure. Altogether a poor meal, but I wouldn't have written this review for that alone. It's that weird, sneaky way to boost the bill on unwary customers that has me turning red. I called KFC Corporate and they informed me this is a private franchise; not a corporate shop, so there's not a lot they can do, except memo the owner. They also said this was highly irregular. There is in fact a price boost for Georgia Gold, but everyone I spoke to there thought %20+ was insane. And not posting it was also "irregular" which i think is proper-speak for sneaky. I don't want a refund or a gift certificate - I'm done with this place. But you know what I'd like? I'd like an apology. To me... but more, to the crew there who has to deal with this sprt of mess. I bet the Colonel is rolling over in his grave :}. read more

This KFC is horrible, they constantly get orders incorrect, often 70% of the time I get something here. It has an unsanitary appearance and the food isn't very tasteful a good percentage of the time. read more

It's a good thing they have clean bathrooms. You end up spending most of your time there, if you know what I mean.

Most of the time when you go thru the drive thru your food is old cool or down right just nasty! But for the most part the service is good. I have only been there a few times to where I would of rather if pulled off than eat the food. From being in fast food for four years I can say most of the younger one working there does not know how much people really see and how unsanitary most of the things they are doing really are! read more