After visiting multiple doctors and struggling to find a great practice, I finally found this…read moreoffice on Euclid Avenue in San Diego. While the five-star rating goes to the practice as a whole under Dr. Charles Lee, the credit truly belongs to the nurse practitioners and the front desk staff who run the show. Both of the nurse practitioners, Gabrielle and Don Doan, are stellar. They actually listen without judgment and provide true, dedicated care. Additionally, Trinh and Bailey at the front desk deserves special recognition. She is incredibly helpful and thoughtful--empathy combined with high efficiency in getting the job done. If I could give Trinh six stars on her own, I would. This practice stands out significantly compared to others because of the excellent care from Gabrielle and Don Doan, and the top-tier support from the front desk.

Im going to be honest as a former patient of this clinic. The office staff that hold it down like…read morethe receptionist, nurses, etc. try their best. That being said, if you are clear, direct and respectful with your needs they will do the extra step to ensure you're taken care of. They will call you back regarding specialist and will remind you about scheduled appointments. The downs is that I wasn't sure how to navigate the health care system so that was a personal experience. Overall, I do recommend this service that is predominantly ran by women!!

The Dr. herself is nice and listens however it damn near impossible to get an appoinment with her…read more When I first began coming here the office assistants were not very friendly but that didn't really bother me. The PA at the time was very helpful, I'm not sure what happened but I began seeing a different PA (maybe the first got laid off?) either way the other PA was neglegent. I saw her two/three times. By the third time I began searching for another dr. I requested to see a gyno because I was having lady problems, I insisted several times I would prefer a referral but the PA insisted back that she felt confident that the clinic would be able to find the root of the issue. I believe I waited anywhere from an hour to two hours for an appointment and when I was seen I felt rushed. I had to remind the PA that my concerns were not being met and she was consistently talking over me. She began listening afterwards, however, I felt so very frustrated at this point, I made it a point to not return. Again Dr. Sidrick was helpful, insightful, referred me to a PT prior, and listened. Unfortunately, I feel that her staff is not up to parr and whenever I called to make an appointment I felt needed to be seen in a fairly resonable time frame. 3 weeks to a month is not fairly resonable in my opinion, I believe when you call to make an appointment it is because there is something wrong and needs to be addressed fairly quickly. Either way I am disappointed with this office lack of concern for my wellbeing.

I wasn't able to see Dr. Sidrick today unfortunately. But the staff was nice, the nurse…read morepractitioner I saw was very helpful. She listened to my symptoms and prescribed me what was needed. Waited about an hour to be seen but I had no problem with that. Appointments usually take a while anyways.

This doctor's office is the worst. They never honor their appointment times. This isn't the first…read moretime they didn't honor the appointment either. Here is an example...Recently my mother in law had a virtual appointment scheduled at 4 PM. We wait until 5 PM, still no call. I called them to follow up on this appointment and was told by the front desk staff that their doctors are still seeing patients and will call us when they're available. When asked why given us the appointment at 4 PM, when you can't honor it, the staff said their doctors told them to schedule every appointment 10 minutes apart. Then she said if I have a problem with it then I need to take it up with their doctors. I told her that this office has been doing this for years, how can they not notice the problem. But she kept telling me to take it up with their doctors instead. My mother in law is stubborn, as with most of the other elderly asian patients, they just want to stick with 1 doctor who can speak Vietnamese, and this place is it. And she had been here for years since she was still healthy and young back then. So hence she doesn't want to switch primary care doctor. It doesn't matter if you made an appointment in person or virtual, they're always at least 1 hour late. I, personally, used to go here as well, but not anymore after so many delays in treatments/appointments. I want to warn the rest of the new patients that unless you have plenty of time to wait every time you need to see the doctor here, don't go here. They only care about money... more appointments/visits means more money from insurance for them. This goes against the practice of a true doctor. And they have no respect for the patients or the patients' families time.

Receptionist was very rude and unfriendly. Was no help at all. Front desk is the first impression…read morebut this lady left a really bad impression for this office. Clearly her customer service skills is not great. Hung up the phone and was not happy at all!!

Today I went in for Lab work. My appointment was for 9:15 so I checked in with the receptionist who…read moreis always very nice and polite. I was seen on time and the MA had me to verify my name, birthdate and phone number before beginning the procedure then she started drawing my blood which was carefully done and she was also as my first visit extremely nice and professional in her work. I thanked her and was out in about 15 minutes.

Completely unacceptable experience. This clinic wasted my time and then took no accountability for…read moreit. I booked an annual checkup with Dr. Susan J. Taylor through the online portal about three weeks ago. I am a new patient, and I entered all of my information during the booking process. At no point was I told that Dr. Taylor was not accepting new patients. Despite that, the system still allowed me to book the appointment, sent me through the process, and confirmed it. I chose Dr. Taylor at the Adams Avenue location very intentionally, because she is one of the few medical doctors there and many of the other available appointments appear to be with physician assistants. I arrived on time for my 10:00 AM appointment only to be told, after the fact, that I could not be seen because she does not accept new patients. That is not the patient's mistake. That is the clinic's mistake. A competent medical office does not allow patients to schedule appointments that were never going to be honored. A competent office does not wait until the patient is physically standing at the front desk to finally mention a restriction they should have disclosed from the start. And a competent office does not treat a patient's time as disposable because their own system is broken. This clinic needs to take responsibility for its own failures instead of pushing the consequences onto patients. If the online portal is inaccurate, fix it. If the staff knows certain doctors are not accepting new patients, stop those appointments from being booked. If management is aware of this issue and has done nothing, that is even worse. Patients should not have to pay for this clinic's disorganization with their time and energy. This was careless, misleading, and deeply unprofessional.

I'm am very happy with my experience at this dental office. All the staff are super friendly. I…read morelove how the Dr. Bobman explain each step ahead while working on me so I know what to expect and be aware. She takes her time to make sure I feel comfortable and she is very light on her hands while working on me. The hygienist Gaby did a great job on cleaning my teeth. I like the fact that I can have both my medical and dental work done here.

My experience at Community Heights Family Medicine has been outstanding. I went in originally…read morebecause I had a concussion and was treated with the most caring and thoughtful staff. Dr. Todd is my primary docter, and after she listened to my experience she built a wonderful treatment plan. Part of that plan was receiving acupuncture for my neck with Dr. Kim which has been crucial to my recovery. Because the service has been so great, I have also been seen for dentistry with Dr. Bodman who is very gentle and kind! Every time I go into the office for an appointment, I'm greeted and welcomed by awesome staff members like Erica, Pablo, Victoria, and Carina! Thank you! I highly recommend this office for medical, dental, acupuncture, and counseling services.

I feel so frustrated and foolish for not moving to another office sooner. With all the negative…read moreexperiences I've had here, I honestly don't understand how this place is still operating in the healthcare field. I expect healthcare professionals--whether doctors or staff--to have compassion and care, but instead, all I've encountered is rude, unprofessional behavior. Sometimes I wonder why I'm treated this way--do I really seem that naive or stupid? But after reading other reviews, I realized I'm not alone in feeling this way. Let's talk about appointments. Is it normal for a doctor's office to never answer the phone? Even the designated texting number for appointments doesn't work. I've tried texting, but no one ever responds. So, am I supposed to physically go there just to make an appointment? Imagine living far away and having a busy schedule--how is that even feasible? There was a young girl, who I believe is a newbie MA, and she was trying to draw my blood. She seemed really nervous about it, and honestly, I could tell something wasn't right. As I watched her, she actually yelled at me to look away, saying that if I was looking at her, she couldn't focus. I asked to have someone else do it, of course she gave me a rude attitude and walked away grumpily. It was such an unprofessional and uncomfortable experience. There're a lots problem for me with this office during the time I were patients here but the last visit was the final straw for me. I went in, polite as can be, to ask about my blood results and to request a copy of my chest X-ray. The receptionist barely acknowledged me and acted so condescending. When I asked about the blood results, she just muttered, "Normal," without even looking at me. It was shocking how rude she was. I've since moved myself and my family to another clinic, and I've been telling everyone I know to do the same if they're experiencing the same frustrations. I've even helped some people switch doctors. This place has been the worst experience for me, and I wouldn't wish it on anyone. Please, avoid this office if you can and find a better option! Extremely poor customer service, unprofessional and uneducated medical assistants, and rude behavior from both the doctor and staff. I know the office staff probably never reads feedback, which is why they continue to operate this way after so long. But I hope my review helps others who are looking for a family doctor and steer clear of this place :)

Very Very good Doctor she took care of me and she listened they are a good family of Doctorsread more

Worst doctor's office in San Diego - unprofessional, dismissive, and poorly managed…read more I had an appointment at Dao Medical Clinic and waited nearly an hour past my scheduled time -- despite being the only patient there. The visit lasted less than 10 minutes and felt rushed. I did not feel heard, and my concerns were not properly addressed. I was referred to a specialist, but the referral was incomplete. For over 2 weeks, I called multiple times and left messages but never received a callback. When I finally reached a staff member, I was told to contact my insurance myself -- which my insurance confirmed was the clinic's responsibility. I ended up going to the office multiple times in person because there was no follow-up, and the office was frequently closed during posted business hours. The most concerning issue is the conduct of the front desk, managed by the doctor's wife. Communication was consistently dismissive and unhelpful. At times, her tone was raised and came across as condescending. I also observed similar interactions with other patients, particularly Vietnamese and elderly individuals, where they were spoken to impatiently or left waiting unnecessarily. Meanwhile, staff appeared engaged in unrelated conversations rather than assisting patients. When I tried to resolve my situation, I was repeatedly told: "That's all we can do." When I asked for further clarification or help, I was told to "choose a different PCP" if I was not satisfied. It has now been over a month, and I still have not been able to complete the referral process while my symptoms continued to worsen. Overall, the lack of communication, accountability, and basic patient care is deeply concerning. I would strongly recommend considering other providers if you value timely and respectful medical care.

This doctor has absolutely no medical ethics and doesn't deserve to be a doctor! He completely…read moredelayed my dad's treatment. My dad had a severe, persistent cold with recurring fever -- his symptoms were very similar to pneumonia. I told the doctor he should do a CT scan to rule that out, but he refused and said it was "just the flu." Later, we went to the ER and my dad was diagnosed with pneumonia! What a heartless doctor -- if you don't have the skills, you shouldn't be running a clinic!

Wait times could be better, expect a routine check-up to take 1 to 1.5 hours. Otherwise, their…read moreoffice is kept clean inside, staff and Dr. Nguyen are very friendly, professional!

Slow as heck!! Even with appt. I had to wait more than 90 minutes for the actual exam. I thought it…read morewas a one time thing, but turnt out, every god dam times. Dr. Sonny is the worst. Hes always blabbing about his stupid jokes and scribed tylenol for every single pain of mine. READ THIS AND AVOID.

I was fortunate to work with Dr. Kater in my early days of nursing. He was an amazing doctor who…read moreeventually became my primary care physician for me and my family. I referred countless people to him over the years, and he was amazing even if they didn't have insurance. He was fair, kind, and a highly competent doctor. He is missed greatly.

How I wish he was still practicing best primary care physician since he retired I have not been…read moreable to find a doctor who cares more about me my husband and my children he always explained everything so that we could make an informed decision decision never felt rushed and he was so caring we miss you doctor Kater

My dad got assigned to this Dr. per his insurance, at first he was not so sure just because his…read moreEnglish is not fluent however he decided to give it a chance. I called to make him an appointment as the conversation went I felt comfortable with the woman helping me set up the appointment very understanding and helpful. The day of his appointment he was nervous not knowing what to expect, let me share with you he walked out the place super happy!! My dad's main language is Spanish so he was afraid he wouldn't be able to communicate his problem correctly to the Dr. he is so satisfied with the attention he received, all the help he got from the nurse she took her time to help him fill in paper work, blood test and to assign him to a pharmacy. He also shared with such excitement that he felt the Dr's. care to help him and guide him. Extremely thankful and satisfied!

I don't know who's more incompetent, the staff or the doctor. These people don't know their right…read morehand from their left. Needed to go to a primary care doctor to get a referral and was assigned to Dr. Truong. Told me I would get my referral in a week - a week later, they still hadn't set in the referral request. I finally get the referral and make a call to schedule an appointment - the referral doesn't take my insurance. The second referral isn't accepting new patients. Over a month later and I'm still waiting. At my first appointment, whoever took my blood draw poked me in both arms and couldn't get it right until someone helped her. At the follow up, the place was closed when I showed up for my appointment at 9.