Called at 7:30pm and asked for a massage for two ppl at 8:30pm, they said they had availability. We…read moreshowed up at 8:25pm, and the woman said they only had one massage therapist. I think the other therapist just started with another client? Unsure what the excuse was, slight language barrier. But she knew we were the ones that called earlier requesting 2massages.

I recently visited the Coz Spa, and my experience was not good. The ambience was nice and…read morefacilities were clean. but unfortunately, the service left much to be desired. I have been going to Korean spas for over 10 years for this treatment. It normally leaves your skin supper soft. The scrub can be from 30-50 minutes and then a hydrating massage for 30 minutes to 45 after. This was my first time doing it at this spa. I called and they said that the scrub is 45 minutes and the massage is the same. For $20 more you can extend the massage for an addition 30 minutes. They also mentioned they have a sauna which is free. I asked for the 2 hour Urban Vacation. It is little over two hours before closing so they did not want to accommodate so I chose the 90 minute Eastern Indulgence (Korean Body Scrub). They asked from payment first, so I paid $130, then they took me to a room and gave me a towel. About 7 minutes later she comes back and took me to the wet room. No robe, no slippers which was odd. We entered the room and it was freezing. I told her it was cold; she ended the scrub after 10 minutes and put me in a cold sauna room. After about 4 minutes it got warm. In about 3 minutes we head to the massage room. The room was nice and warm, but the massage was terrible. I asked for a stronger massage, but it did not get stronger. It was not good. While in the room she complained that business is slow, and she comes from palisade park to work there. After 70-75 minutes in total, she said all done. I told her that she cut it short, she stated that I came in 90 minutes ago. She left and came back with water. She seemed nice and I gave her $50 tip on a $130 massage. She asked for more and told me that $50 is not enough for 90 minutes. I was shocked. I told her the scrub was shortened, the time was shortened as it included the time to pay, her to set up and the sauna. She got nasty and I left. In summary, the cozy Spa offers clean environment. However, the inconsistency in the service from the industry standards and their menu along with lack of gratitude was disappointing to say the least. I would suggest staying clear of this spa. This is not a good business to support.

Michelle was extremely caring to my particular needs. She assessed my overall body and could tell…read morethat my shoulders and neck needed special attention. The session was relaxing even though she worked in depth on my shoulders. I couldn't believe how much better I felt afterwards, and it didn't hurt!

Michelle is the absolute best! She really cares for her clients and is a pleasure to be around…read more Amazing service!

I'm addicted! The very relaxing salt cave…read more The wonderful shopping. Lovely customer service.

AMAZING! The staff are so kind and courteous, they answer any questions and make the experience so…read morelovely! The shop is clean, neat, and inviting. The cave itself is well kept and a true hidden gem in Chestnut Ridge. I am a return caver, and I have brought my mom, as well as my daughter (who is now a HUGE caver too). If you have not been, it's a must!

First I must say that Lori was going on vacation and she was so nice that she was able to fit Me in…read moreher tight schedule the day before her vacation. Thank you, Lori! She's earns an extra mile award for that. She is genuine, and asks about your medical history first. Her personality is warm, caring, joyful. She is 100% professional. This was my first time going to her. Her technique was unique. It felt amazing! The next day I feel like a new woman.

I started going to Lori when she opened her office next to my Chiropractor in Allendale a few years…read moreago. Dr. Franchini recommended Lori as she specializes in therapeutic massage. Her massages have significantly impacted my overall health and well-being. She customizes every session to what your body needs. I look forward to her massages on a bi-weekly basis. I benefit from both her therapeutic skills and her positive energy!

I have had many massages in my day but this quite possibly could be the best ever. I'm a big guy…read moreand most people dont have the strength to really work on me but she surprised me. I got off the table feeling amazing and I cant wait to come back! I agreee with the rest of her reviews, Best massage ever!

Jolie cures whatever ails me. For 5 years now whether it's a sports injury from biking, hiking or…read morerunning, or tendinitis in my elbow , Jolie's hands heal me. Thanks Jolie! I'm forever grateful !!

Just had a wonderful massage! Very relaxing and the staff was very friendly. First time here and…read morewill definitely be returning.

If you are looking for a traditional Chinese deep tissue, deep pressure massage with trigger point…read moretherapy then this is the perfect place to go!!! Small business opened a year ago. Small cozy space without all the bells and whistles and not your fancy spa. They get right to business. I had a 2 hour massage with hot stones and almost all that time was used for the massage. And for $110, you can't beat that price! My masseuse used her hands and elbows and got on the table to get out some really tight knots in my upper/lower back and hips. If you want lighter pressure you need to let her know. Overall, great massage!

Totally legit place that gave me a great deep tissue and prostate massage. Nothing sexual about it,…read morefor those that are looking for that kind of experience. Therapist was polite and talked just enough to understand what was bothering me (and needed attention). It is one of the few places that will address your prostate, which is important for those that have medical issues. I'll certainly go be back.

Had to pay before massage, therapist had me get off the table 10 minutes into the massage to help…read moremove the table closer to the wall. Then she stopped the massage 10 minutes early and said my 20% tip wasn't enough. I will never go back again.