I had a ceramic disk faucet stem that I needed to replace. Local hardware, Nope. Big Box, Nope, FW…read moreW, Nope. FW advised (thank you) go to Chas G Burch in Schenectady. I was skeptical. I walk in, I show the part to the desk guy, he looks at the part and about two minutes later, he hands me the hot water stem and a cold water stem, too. He says, "If you changing one...," These people are in the know. Go to them, support them, do not let them go out of business... ever! Thank you for your expertise and thank you for being in business.

I entered the store with some pretty particular ideas for what I wanted in the bathroom and a…read morebudget that was on the low side. Seven Black, with all his enthusiasm, strong opinions and quirkiness, was a great help on the project. While we did not always follow his lead, he kept in mind my concepts (spa like he kept calling it) and worked with us down to the vent cover. We are grateful for his knowledge and patience. We are grateful to the whole team at Burch Supply as a defect in one of the cabinets could have derailed the whole project. They were swift to replace the problem part and the delay (a problem at the manufacturer) was minimal.

I practically live here haha! I bring my clients here all the time to select tile for their…read moreprojects. Most people know me by sight and name and I have my own wonderful dedicated sales person who takes such good care of me! Teressa is fun, kind, friendly, helpful, efficient and knowledgeable! I especially LOVE all the choices that they have in their huge store! Their selections change regularly as they bring in new materials and eye candy for me to use on projects. Also this should be noted, they have tile made from all over the world, many of the vendors are from Europe. Most other places locally only carry materials from China, which as you may imagine are just not on the same quality level. If I had one criticism it would be this, they hard working ladies are assigned to professional accounts like mine. They are not as successful helping individual people walking in off the street who have no idea what is happening. Plus with the thousands of choices and millions of combinations available in here, it can feel very daunting and overwhelming for people. If any of this sounds familiar to you then let me know and I would be happy to take you through the entire process. No matter what scale Project your thinking about planning, it is NEVER as simple as "oh I just have to go pick out some tile".

Best tile is the BEST! Top notch all around..customer service, showrooms, experience and last but…read morenot least they CARE about you!!! Olga was amazing to work with. Her experience and innovation was spot on for creating my dream kitchen. She takes the time to get to know you and is so patient. She works with you to ensure you get what you want. Eveything from start to finish went so smoothly and I just love my new kitchen. Thank you Best Tile for making this experience so enjoyable, I am thrilled with the end result!!! Barb

Kathryn worked with me last minute because I didn't realize an appointment was necessary. She still…read moretook her time and explain everything to me. She is extremely knowledgeable and told me things to look for even if I look at other shops. Although I didn't end up purchasing through here, I would recommend!

I paid for countertops 10 months ago. Kitchen Reno began in mid August 2021. We had major delays…read morewaiting for cabinets but Kitchen Stone Design never came through with cabinets. My contractor says he's been working with them for years and they were always great. They took the money and never delivered quartz countertops. Tried to reach them for months before we finally gave up. Today is March 25, 2022 ... with any luck I'll have countertops in two weeks. After stringing us along for MONTHS, It looks like Kitchen Stone Design is out of business.

My countertop looks amazing!!! I purchased Santorini Quartz. From start to finish they did an…read moreamazing job. From my order at the office, the scheduling, the very nice guy who came to measure, from the guys that installed all went very smoothly. The attention to detail on what they had cut was perfect! Also, installation of the undermount countertop sink was also perfect! This isn't my first time purchasing stone for kitchen countertops and I can tell you they have the best prices and great to work with! Christine Rotterdam, NY

We ordered countertops. What arrived was nothing like the showroom display. They took it back…read more Sent a second and it was still wrong. If they cannot supply what is in their showroom then they should remove the item from their display.

Beautiful furniture, very high-end. I will be stopping in soon to see if they have what I'm…read morelooking for and I'm preparing myself for the high sticker price. Don't misunderstand. It's absolutely amazing beautiful furniture.

This was our second purchase from the Furniture House. We were so pleased with the service we…read morereceived a couple of years earlier when we were shopping for a Stressless chair, we made this our first stop when looking for a replacement couch for our family room. We requested the service of the same design consultant, Rhéanne, since she was so helpful and knowledgeable about the various furniture products. Once we had navigated our way through the various rooms and floors in the store, asking her numerous questions about sizes, shapes, construction, comfort, durability, and who knows what else, we agreed to email her dimensions and pictures of our room. On our next visit with her, she even agreed to meet us in their Lake George/Queensbury location to show us examples of couches that were not at the Saratoga Lake location. At this point she was also able to show us a simulation on an iPad of how the pieces of furniture we were considering would fit in our room. Once we decided upon the particular couch and an additional chair, Rhéanne assisted us in choosing sample fabrics that we were able to bring home and see in the natural and artificial light of the room. The store even provided us with a template of the couch that we were able to place in the room to better visualize the couch's placement. It didn't matter how many times we needed to return and borrow additional sample fabrics to test in the room, Rhéanne was willing to take the necessary time to assist us in selecting what we were looking to achieve and to offer her valued advice and expertise which we so welcomed. The furniture is now on order and we are confident that we have made the best choices. Observing the other design consultants while we were there, we are confident that they are equally helpful. The choices available for furniture are almost endless here. It is all high quality furniture that is American made. There are also nice discounts available. NOTE: The map on Yelp is now correct.

Excellent to do business with. Made us the most beautiful dining room table and chairs. Ends pull…read moreout for additional space for guests. This thing will last for hundreds of years. Love it.

Kind and knowledgeable staff guide one through the showroom--or leave you to wander if you prefer…read more The furniture is sturdy, high quality. We have a Murphy bed bought around 10 years ago which daughter has used in "open" position throughout; it seems rock-solid, and we've enjoyed the built-in touch lighting. Only downside: this style of bed limits mattress thickness, so we haven't been able to provide daughter the thick cushiness she'd have preferred. The showroom is a favorite landmark on the route between Albany and Bennington, with its whimsical display of vivid-hued Adirondack-style chairs and giant furniture.

My husband and I recently bought our first home and the inspection had revealed some issues in the…read morebasement. The sill plate and other wood beams were rotted in one corner of the house and the house was sagging. Our real estate agent recommended Neil and we are so happy with the work he did. In addition to repairing the problems in the basement, we hired Neil to re-route our gas, electric, and water lines so that way the laundry could be on the first floor. He was professional, gave me good advice about projects going forward, and all of the work came out under the quoted price. I'm hoping to do more work in the house over the next few years and will call Neil for future projects.

Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!