I used to order from this location 2-3 times a week for years. They have 'changed their supplier' for their beef and now serve beef pieces the equivalent of ground beef. It's as if the beef pieces were end pieces you throw away after trimming a whole striploin. It has a horrible gritty texture. I was absolutely floored with the change.
Why would I pay $21 for a bento of such poor quality? Basically, I paid $21 for seasoned cabbage.
Spoke with the store, and they did not care, as per the owner, "they have changed suppliers and are making the food the same way." It no longer even tastes the same.
I was also sent salmon, instead of the maguro I ordered. Which is insane to even try doing.
This was, unfortunately, my last order. Food was inedible due to the horrible gritty texture. You do not deserve my business to serve me such poor quality and send items I never ordered. Absolutely unacceptable quality of food and customer service. I am sure other customers will make their opinion known in time. read more