This group is absolutely wonderful from the moment you check-in throughout your appointment. I was…read morea long time patient and was genuinely disappointed when I aged out. They were always responsive to questions and concerns and the times I needed to go in on short notice they were able to fit me in. During my visits whomever I was seeing took the time to build a genuine rapport. There facilities were very pleasant as well.

This Pediatric medical office is located on the 4th floor of Providence medical center…read more We're often at their Huffman location for convenience and because it is less busy. Our last few visits at this Providence hospital location, I've witnessed massive improvements in wait times. Our most recent visit, we finally got a doctor who has experience with autism. Dr. Hepler. I felt seen and heard by him. The appointment felt the most thorough of all the twelve years thus far, that I've had to advocate for the needs of my neurodivergent kid(s). Medical staff encountered were professional and welcoming. The clinic was mostly clean.

Never been happy here, always a long wait and nurses are always different even tho we request the…read moresame one. Flew out of state with my son and he got sick so I called to ask a question but the nurses can't answer any questions if the kid is not in Alaska, even tho it's my pediatrician. Had to wait a whole day to finally hear from a doc. Ridiculous, they don't care about kids.

Best Doctor in town! She is a great listener and works with you to stay healthy!…read moreDr. Montano worked patiently with my husband who had Alzheimer's. Always so supportive!

Dr. Montano is a caring and thorough internist. She is never rush and looks a you vs the computer…read more I appreciate her staff, always friendly, and her work partner, Dr. O'fallon. It is great to have access to her if Dr. Montano is out Dr. Montano has given me quality care over the past six years.

On March 23, 2022, I made my son an appointment for 8:30 AM. I made an appointment because he had…read morethe following symptoms: cough, and stuffy nose. When Dr. R. Kilian Schafer came into the room first thing, he had said was that my son is obese and I need to watch his weight, he gained 7 pounds since the last visit. He not only assumed, but confirmatively told me, my son is obese, and I had diabetes in my family. Which I DO NOT. He clearly made that assumption by racially profiling. As the visit continued, he checked my son's lungs, nose, ears, and throat. Then checked his motor motions. While doing the motor exam he then asked my son to see his private parts, which is NOT part of this routine checkup for his current symptoms. I immediately declined him doing so and asked him why he needs to exam his private area. He then said to see if the child has any type of puberty. He is 5 years old, so no puberty checks needed. He neglected to realize he was there for sickness not a physical exam. Dr. R Kilian at this point seemed to be agitated with me. As he approached my son for Covid swab, he asked me to hold his hand while he is laying on the table, head towards him. As I'm holding my son's right hand, Dr. R Kilian had his Right hand on my son left shoulder and Left hand with the Q-tip Swab, he went ahead forcefully stick the swab up my son's nose. My son yelled STOP it hurts with tears rushing out is left eye. At this point Dr. R Kilian had his right forearm forcefully on my son's chest, still having the swab up his nose. I quickly said STOP while my hands were on his forearm trying to move him away from my child. Dr. R Kilian didn't stop, after repeating and yelling to let my son go 5x. He didn't even take the swab out my son's nose. I had to physically shove him with my shoulder and move him away from my son! He quickly walked out the room heading towards Dr. Tulip, Dr. R Kilian told him he made a mistake and said he thought I was telling my son to stop and let go. At this point as I followed Dr. R Kilian, Dr. Tulip inform me that someone will be coming to talk to me in the room. I was furious and very upset over what had just encounter. Historically upset and shocked, a lady came in the room about 5 min later and asked me to calm down and voiced that this was all a misunderstanding. That Dr. R Kilian misunderstood me. At this point I knew there was no compromising or expressing how wrong this was. As I stopped her and asked her why he didn't stop after asking him 5x to let him go, why didn't he stop? As my voice was getting a little louder, she asked me to leave and that she will be calling the cops on me. I recorded them for my protection, them telling me this was a misunderstanding and I need to leave. I am in shock, my experience with this clinic is distraught. My disappointment towards the staff and how things were handled is why I am making this formal complaint. This was a terrifying situation I've been in, let alone my 5-year-old son. It was very uncomfortable to begin with and ended up traumatizing for my child at the end.

Having a toddler can mean many doctors visits. Children's Clinic is great because they are a…read moresmaller clinic (roughly 5 doctors) and don't rush you. They have convenient, late night appointments and when you call, someone answers!!! It's not "press 1 to make an appointment" blah blah. They are different in that you as the parent need to be responsible for knowing when your child needs check ups. They don't call and remind you that your child needs a ___ year check up. Other than that, we're happy and my daughter will continue to be seen here.

I've been taking my kids here for almost 19yrs and love them. All the providers are caring and take…read morethe time to really listen and talk through options/solutions. Referrals are made promptly and followed up on which is important when your child has a multitude of appointments to arrange.

We have had nothing but great experiences with Dr. Logan, the nurses, and the front office staff we…read morehave seen at ACP. Our daughters love them!

I was told from the front desk that they accept blue cross blue shield. Found out after getting the…read morebill they do not. Now I have a 600 dollar bill for a 10 minute visit for strep throat. Really upsetting and unprofessional of this business. I would have gone to ANMC instead if I knew or another urgent care that takes it. A simple "no unfortunately we do not accept blue cross blue shield" would have been enough. I have worked in customer service for over 20 years. It's very simple to be honest with your patients. Also 600 seems a bit excessive for just a test

Appointments are useless! Made an appointment for my Daughter, when I checked her in they told me…read moreshe would be behind the walk in's. I asked what was the point of an appointment then. Apparently, the function of an appointment here is to collect the medical information. I would just show up and not make an appointment.

Called polar peds to see if their dr knows about SIBO so we can find someone educated to give out…read moretoddler the best care possible. Pretty much gets told I'm trying to be a physician because we delay vaccine due to his prior health concerns and reactions. Including EXTREMELY high fevers multiple times a month for multiple months on end. That was not a pleasant thing to be told I'm trying to doctor my child all because of vaccines and that I wont be a good fit for the dr to see my son because of it.So yea I just hung up. Wasnt a pleasant experience. It's a shame that a doctor has to go out of her way to try and intimidate a possible future client/mother due to a medical team group decision that was made for the child. I definitely would not recommend bringing your child to see a doctor who has such bad skills with people.

Absolutely terrible!!! First of all, we were patients for several months and we arrive 8 minutes…read moreearly. We walk in and she asked if we had a chance to go over the patient forms. We had no idea what she was talking about. She said the new patient forms, we said we weren't new patients, apparently she doesn't take the time to even look at her patients to recognize them. After that she was saying that being early is just as distracting as being late. We were 8 minutes early!! We were so shocked I couldn't say anything. We left immediately after and switched to a different doctor. The absolute worst, do not go here!!! Zero stars if I could!!

This smaller location of LaTouche Pediatrics is located on the first floor in a business building…read moreon Huffman Road across from McDonalds. We have had some appointments at the Providence Hospital location and we prefer Huffman by far. Every time we've come, we've been the only patients there. The place is large enough, quiet, and sterile. Check-in is quick and easy. We're always taken to a room right away. We've never had to wait long to see a doctor here. I always choose to see whichever doctor is available and we're always taken care of. It always feels like we are in and out, which is what I prefer. I require mask exemptions, various referrals, referral amendments, and referral updates for my son with non-verbal autism. I love that the doctors here just get it, and do whatever they can to assist me and get things faxed out ASAP. All staff encountered have been kind and professional. The only negative is the lack of toys or entertainment for the kids, as a covid precaution I assume. As mentioned previously, you are taken to a room immediately after checking-in, so its not a big deal, at least for my family.

I've taken both my kids here for the last 11 years and as years go by the worse it gets. I take…read morefull responsibility for not keeping a receipt when paying cash but to get a notice in the mail on something I paid for already and then trying to call and talk to them to figure it out and management not caring at all about anything you say and just repeating themselves over and over about me not having the receipt is not okay. I asked them to go look back at their till at the end of that day to see if they were over money, I asked them to see who was working receptionist desk that morning, look at cameras but no I got the same response everytime I spoke like he wasn't even listening to what I said because he knew I didn't have the receipt so automatically just assumed I didn't pay. I will pay this bill a second time and never take my kids back here again. just a friendly reminder to keep all receipts especially when paying cash because welp people suck and do lame things.

I needed to establish a new primary care doctor and be seen for a pretty serious condition so I…read moregave this place a try. What a mistake. I booked an appointment and was told to arrive early to fill out paperwork. When I arrived the office was completely void of people, parking lot empty, and the door was locked. I found out that they were on lunch. Huge red flag right there, what kind of office doesn't stagger lunches so they are open for patients as much as possible? My office visit was terrible, when I explained symptoms my "doctor" wasn't even looking at me and paying attention. I had blood taken for some labs and its been well over a month with no results and no communication. I was told that I could interact with my doctor via the app they wanted me to download. I found out that was a lie....a random person from the staff acted as a middle man between me and my "doctor". I missed a follow up appointment that was booked an astronomical amount of time out with no notifications or reminders and am being charged $85 for a no show. I am going to fight that as hard as I possibly can. So I get stood up at their door, pay for bloodwork with no results, and then get charged for missing a follow up appointment that they reccommended after requesting a referral. I'm glad I missed that appointment because it would have been fruitless. Please take your medical needs to an establishment that cares about you, not how deep your pockets are. You'll be hearing more from me Hillside.

My family and I have been attending Hillside for the past year now and have loved our care here…read more The front office staff are kind and helpful. The medical professionals are caring and considerate of our needs/wants for our care. Julie has been a great doctor for us and Pediatrician for our kids. We have enjoyed our visits when we have them. No office is perfect, there will always be things that happen, but Hillside has been very professional when dealing with miscommunications or billing issues. Highly recommend if you are looking for Physicians/Pediatricians in the Anchorage area.