My husband & I both see Phyllis for physical therapy. She's absolutely wonderful. She's Kind,…read morecaring, helpful & overall a wonderful physical therapist & person. Amanda is my husband's occupational therapist & is right up there with Phyllis. We've been going there for quite a few months now -almost a year - and they truly treat us as friends, not just patients. The ladies up front are always helpful & friendly. I honestly wouldn't go anywhere else.

Phyllis and the entire Therapy Spot team (student intern Erin and front desk staff Claudine & co…read moreincluded) are absolutely top notch in every way. Competent, diligent, reliable, thoughtful, caring--I could go on and on. Everyone is so respectful, and unlike other experiences I've had (with other practitioners over the past eight years dealing with this knee injury), I never feel as if I'm rushed or spoken down to. Phyllis and Erin answer my numerous questions with patience and thoroughness. I didn't know what to expect when I initially chose the Therapy Spot, but I truly feel as if I've lucked out with this team. I'll recommend them til I'm blue in the face. Make an appointment: you won't regret it!

East End Occupational Therapy has been an outstanding experience from start to finish. The staff is…read moreincredibly professional, knowledgeable, and genuinely committed to helping you improve. What really sets them apart is how welcoming and supportive they are -- they treat you like family the moment you walk through the door. The office is always clean, comfortable, and well-organized, which makes every visit feel stress‑free. It's clear that everyone there takes pride in creating a positive environment for their patients.

Had a very good experience with them very professional and caring made me feel like family…read morerecommend anyone who needs PT to go see East end they went above and beyond to help me

The hand therapist Diana is amazing I see so much progress with my left wrist she is very thorough…read morethe appointments are always on time very sterile environment

big shout out to Jake, Steven and John. this is a incredible place to get Physical Therapy! They…read morereally take the time to individualize the care. I am truly grateful for all of the support and guidance. they really take the time to help each patient.

I started PT with Todd, Rich and staff last year for my back. I was immobile but after a few…read moretreatments I was feeling better. By the time I was done, I felt great and they sent me on my way with all the tools I needed. I am now being treated for a Rotator Cuff injury that I was told by my Orthopedic surgeon would probably not work but again, Todd, Rich & Nick are treating me on my way to recovery. I feel great and they are once again have given me the tools to improve my chances of NOT getting surgery. Erica who is one of the PT assistants is great! She is friendly, funny and knows exactly what I need every time I go. I highly recommend these guys for all your PT needs!!! I never have to wait to be treated, they are funny, friendly and most important very concerned and in tune to my needs for what I need to recover!

My husband and I went to a couple of physical therapy offices in our area,…read more BayShore, before my scheduled right knee replacement on May 3, 2023. We were both impressed by the quiet and calm energy in the office. I finished with my occupational therapy at home on May 26. My recovery has been taking longer than anticipated. I first met with Nash at Maximum Motion for my evaluation on June 2. She's very friendly, kind, intelligent, supportive and attentive. I especially like that. I've unfortunately been to physical therapy too many times in my 60 years and it's never a plus if the therapists aren't listening to their patients. On June 6th and every other day after I've had the pleasure, and I mean that, of meeting and working with Kenny, Kevin, Olivia, Allison and the lovely and pleasant Jenn who greets us with warmth, kindness and a beautiful smile. I've only ever spoken with Kim on the phone but she is just as delightful as the rest of the staff. The atmosphere is laid back but hands-on. I've never liked physical therapy because of my many maladies something else always inevitably happens that causes pain elsewhere to debilitate me, because I wasn't being listened to. I don't worry about that with these beautiful people. Care is given, and no one is ever given more than they know each patient can handle. They each have a wicked sense of humor and, as a patient, it's their easy camaraderie that makes going there especially comfortable and even fun. I actually look forward to going back. We highly recommend checking them out.

My elderly and frail Mom fell, and broke her femur. Ouch…read more Mom gets shuffled from the hospital into the care of Ross Rehabilitation. From the beginning, we had problems. The menu for the day listed something culinarily palatable, yet my diabetic Mom was served a PB&J instead; Umm... No. Once we called them out on that, her food changed, but was either so cold or so distasteful, Mom couldn't consume it. Mom lost about 40 pounds over the five or six months she was there, just from being served nasty food, day in and day out. The Nurses/Medical Assistants are very nice, sweet and extremely respectful while they interacted with Mom. However, when they weren't doing a task directed by the management (such as changing bed clothes, getting Mom dressed, moving Mom from the bed to the wheelchair, etc.), they literally ignored her. My Mom was forced to sit in a pile of her own excrement until a Nurse or Nurses Aid was instructed to do something about it by management. Absolutely disgusting! Next to Mom's bed was a curtain, for privacy while dressing/undressing. At night, there were numerous times when a Nurse would tactfully pull the curtain to separate my Mom's bed from the rest of the room (which startled and woke my Mom up) and then sat in a chair on the other side of the curtain and SLEPT. Mom listened to the Nurse or Aid snoring on the other side of the curtain during the night. So... Too busy to tend to my Mom's bathroom needs yet NOT too busy to NAP?!? COVID outbreak; Mom got sick. I fought with them for three days, making four or five phone calls a day to the Operations Manager (named Laidy), the Resource Manager (named Marie) and various other people in-between JUST to get someone to contact a doctor and have the doctor electronically prescribe Paxlovid® for her, to help her through. They kept trying to push me off until the day a Doctor makes his rounds in the home, once a week. Paxlovid is only available for five days and we were on a time crunch but they didn't care. I had to threaten legal action to get Mom medication. Ridiculous!! The ONLY thing about Ross Rehabilitation that was great; Physical Therapy Program. Mom's Physical Therapist was named Jill and Jill was a doll; So compassionate, patience, enthusiast and uplifting. She helped my Mom a lot. The only thing my Mom looked forward to each day was her Physical Therapy and spending time with Jill. The gnats flying around the room. The phone system that only -sporadically- worked properly. The napping staff. The cold and/or inedible meals. The blasé concerns for my mother's health during COVID. A call-button that did absolutely nothing. Zero concern for personal hygiene. One-Star earned ONLY because of the Physical Therapy, offered.

I had experience with five other facilities before Ross, and each left something wanting. At Ross,…read moreEVERYTHING was left wanting. The food was inedible, the therapy milked every patient for every day they could. Twenty three and a half hours of bed or wheelchairs, and half hour of therapy. Few people rarely graduate to a walker there. While there are a few exceptional staff,(a few nurses, aides, housekeeping or maintenance) most are more concerned with excuses than their patients. There is virtually nothing spent for activities for the patients, despite the sincerity of the people trying to keep the residents involved. There is one dementia resident whose rights supersede the rights of the other residents. He wanders the halls, entering other resident's (usually female) and stares at them in bed. Complaints are answered with "he's harmless" or "we're working on it" or threats and retaliation. Apparently excuses are more important than the privacy, security, or comfort of their residents. He urinates on the floor, and walls exposing himself to others, but according to management he can't be restricted no matter how many times he violates the rights of others. My significant other had a wet towel and used diaper put on her bed, and another day had feces smears on her blanket. I apologize to her every day for sending her there. This is by far the worst facility I have ever seen. The ONLY person exceptional at this facility is the Admissions Administrator who manages to continue to sell this abomination. He does try to intercede on the residents behalf, but his role is limited. No one should send a loved one here.

I would not recommend this facility. My father entered on 12/1/25 he is now essentially doing…read moremaintenance, and his insurance company is being billed and we are paying over $ 200 a day in copays. Last Friday I was unable to reach my dad on the phone in his room, I called the building begging to speak to someone who could put eyes on him to see if he was ok. The receptionist was rude, unprofessional and hung up on me multiple times. I was forced to call the police to go in to do a wellness check. I have left messages for administrators and no call back. These practices are unacceptable, unprofessional and unethical and now I'm trying to arrange discharge and hitting obstacles day after day...This has been a horrible experience!!!!

horrible people , liars hostile , i would never let any of my family stay here , they try to cut…read morecorners on everything as far as money and care is concerned , they are cheap and do not have anyone's best interests at heart , i wouldn't let a animal stay in this facility , extremely nasty staff , fake people