I am a rental property manager and property owner. I have worked with cleaning companies for many…read moreyears. Never in my life have I seen such unprofessional behavior. After purchasing a Living Social voucher I immediately followed the instructions to redeem it. After over a month I still had not received a return phone call or email. I called Living Social who offered to refund my money. I wanted the work done. The company then changed their policy on redemption. The voucher itself stated to call to redeem the voucher. After a month they changed the instructions so that you had to email them. We did this.Then, their phone message stated that they had five slots left in May. Their site stated that they did not have sufficient staff to redeem the vouchers in a timely fashion. They stated that they were hiring to fulfill the vouchers. Why did they sell over 100 vouchers if they could not fulfill their obligations? After writing and calling them many times, they first booked us and then cancelled us because they stated there was a discrepancy in the number of times that we called them. WHAT???? I received an email that leads me to believe I have been discriminated against. They referenced my mother's cancer. Their email was quite unprofessional and I will post it on several servers. They have changed their name many, many times in a short period of time. Their website indicates that they were Diamond Cleaning Services. Read those reviews.I will stop at nothing to bring the truth out about the way this company treats people. First they book a date and confirm and then cancel it. I invite Yelp to review this letter and our records on the number of calls made in an attempt to get this company to honor its obligation. I am nothing short of appalled at their behavior and the fact that they have wasted our time and money and not fulfilled their obligations. Cancelling a voucher because you don't agree with the number of times we called you (there are records) and taking a pot shot referencing a family member's cancer (we told them we needed the cleaning because of this) is beyond tactless. Other property owners have called me and told me that this person went to the Bahamas after selling a voucher that expired in June. If ONE call in over a month had been returned I would feel differently, but having us wait over a month and finding a ridiculous excuse to cancel is not going to fly. I just hope that I can keep up with their name changes. Threatened me with having me charged with criminal threatening because we told her we would go to the Attorney General's office regarding her non-fulfillment. She thinks the AG does not handle consumer complaints. (They have an entire division devoted to it.). Threatened to sue me for slander if I posted this experience. Truth is an absolute defense to slander.Said that I was running a scheme! I paid HER money yet by wanting her to do her job I am engaged in a scheme. Clearly, the most troubling letter I have read on so many levels. Needs to get educated about customer service and the law. Update:I just received a copy of a voice mail wherein this individual states that she was indeed on her honeymoon and lost every single voice mail to her business during the week or so she was there. Since she mentioned nothing about this to me before, she apparently can't keep her stories straight. In sum, I cannot believe she cancelled a voucher because she accused me of lying about my reason for wanting my house cleaned and the number of times I called her, but I now discover that she lost all the voice mails to her business while on her honeymoon. After being told we needed cleaning because of mother's cancer, wrote, "What kind of daughter are you?" when she thought voucher was for my house not mothers. She then questioned the very existence of a mother, even though that name is on the voucher. So, she does not understand concept of vouchers as a gift and feels entitled to judge the worthiness of your cleaning request. Long story short: without even speaking to me she booked the appointment and then revoked it because of the discrepancies in the reason for cleaning and the fact that she does not think mother exists. NO attempt to resolve situation in a rational, decent manner. Not one phone call to me This company wasted my time and money, which I still have not had refunded. Owner admitted on her site that she did not have sufficient employees to meet the demands of the vouchers sold. Why sell vouchers you know you can't service?

I have used Diamond Shine since before they WERE Diamond Shine. This business has grown for a…read morereason. The staff is friendly and courteous. They are more efficient than a chain of cleaning services because they are willing to tailor their service to what you want. When I had a chain service, they had a particular order and way they cleaned. When I hired Alexa, I told her that (for example) my office often looks like a hurricane hit it. Such is the nature of my work from home. A mess, but a mess that makes sense to me. Her staff knows that there are certain times a year they leave my desk alone (even though it looks terrible and they would fix it) because I need it JUST LIKE THAT. They always focus on the things that are important to me -- I HATE cleaning my floors, so they always do those. They are good with my dogs, and sometimes my dogs don't make that the easiest thing. You must be very clear about what you expect and what you want, and you will get it. Her prices are reasonable. I would also add that she is flexible on schedules in emergencies. When I found out the Friday before Thanksgiving that I had to host Thanksgiving, she moved heaven and earth to come give my house another cleaning even though it was not my scheduled week. As her staff grows, she becomes more able to do things like that.

I was very happy with not only the quick response time for the quote, but also the work. Ashley was…read moreefficient and worked very hard to clean my carpets. I highly recommend hiring them for your cleaning needs, especially with the prices they have!

We,Gale and John C, felt it was the right thing to do write this review to send our thanks for a…read moregreat job done on our tile floor project. Although this project was revisited twice due to an initial "mis-diagnosis" (with the previous Soil-away regime), Jack took ownership to rectify the basic floor foundation issue and ensure no more tiles would crack.! Jack's demolition team,under Brad, communicated clearly when they would arrive, describe their daily work, and respected our property. The work area was left so that we could resume a normal daily lifstyle. Jack was there onsite thruout the demolition cycle of the project as was the project manager, Tom. As Brad and team completed the demolition cycle, Jeff, who would be completing the base flooring, tiling and grouting was the consummate professional. He approached the project as if he were working in his on house.His attention to detail and skill to merge the new tile into the existing fabric of our existing flooring was impeccable. After the project was completed, we again had follow-up conversations to Jack to ensure that the work was completed to our satisifaction and the work area was restored to normal.

They helped make the best of a bad situation. I had flooding in my basement. My insurance company…read morerecommended them for the remediation work. They were easy to work with, had excellent communication, and got the job done quickly. Very responsive and professional.

Bedota worked on my 80-year-old house before the new owners moved in. The way they brought old…read moreappliances and fittings back to life was truly remarkable. Throughout the house there were many things you would have assumed would need replacing -- look good as new after Bedota's magic touch. They left a trail of clean sparkling surfaces in their wake, as if elves had visited, giving the whole house a facelift. Worth every penny. A diligent, conscientious, intelligent, and charming team to work with. Highly recommend their cleaning services. Apleasure to do business with them in every respect ~ Maureen (Haverhill)

We needed help cleaning out our late father's home. Junkbusters was great. Reasonably priced,…read morevery punctual, professional and flexible. They removed furniture, household goods and completely cleaned out the garage for us. Tom and Jeremy were careful and efficient; clearing 3 BRs, kitchen and LR as well as a basement full of boxes. Sheri pitched in to finish and they left the place swept and orderly. Cannot praise them enough.

I used Yelp to get quotes for some junk removal (queen mattress, box spring and a closet door)…read more Junkbusters responded quickly and was very reasonably priced! They came 2 days later, based on my schedule, and was in and out within 10 minutes with everything! They were friendly and professional. I would definitely use them again in the future.

Mary made her schedule work to fit in a two-day move-in cleaning for my son and his family. She was…read moreintentional about discussing specifics as we worked to detail the services and she prepared a very reasonable quote. Mary's attention to detail really shone, however, in the conscientious and meticulous care she invested in making sure my family arrives to a welcoming, beautifully cleaned, and wonderfully fresh house. I also greatly appreciated her openness to my input toward the end of the cleaning, as she was putting the finishing touches on everything. I'd say she has a passion for her work, but I think she really has a passion for bringing light and happiness into people's homes. I highly recommend Mary and White Lotus Cleaning Services.

Mary was very accommodating. She was able to squeeze our house into her schedule on short notice…read more She was hard working, fast, and professional. The house looks great. I especially appreciated her prompt and clear communication.

The best cleaning service around! Detail oriented, professional, and timely. Give them a try!read more

We had hired Clean Co Cleaning Solutions initially because my mother was going through radiation…read morefor cancer and Clean Co worked with the oncology center to get them a complimentary cleaning. The people that came were wonderful, especially Kellsie, and my parents immediately took to them. They did a wonderful job cleaning the apartment, were conversational with my parents who were in desperate need of exactly that, and communicated with me throughout the entire process. We continued to employ them afterwards because of how much my parents like having them around. My mother recently passed and a few days before it happened, we knew that the scheduled cleaning wasn't going to be necessary. I explained the situation and their response was prompt, compassionate, and filled with well-wishing's. Later that same day, we received a beautiful Edible Arrangement from Clean Co with a sympathy card attached. Our entire experience with them went beyond customer service. Their work was exactly what they promised, exactly what was needed, their bedside manner was perfect for my parents, their warm conversation was as welcomed as their efforts to keep the place in good condition, and their generosity and thoughtfulness is not something we will soon forget. If you are in need of cleaning services, please reach out to them. The next time we need someone, no search will be required. There are wonderful people throughout the company and we were lucky to have been put in touch with such a great organization.