Fantastic experience. Doctors take their time and staff answered all my questions. Would highly recommend!

Fired this place. Check-in upfront was great. Doctors are rude and uncaring. I got lenses there once and these folk are impossible to talk to read more

Dr. walks in and starts barking orders. Never introduced herself. Never seen anyone so rude. She was sharp and rushed through eye exam. Even got testy when I was trying to decide which lens was better. In a hugh hurry to get out of the room. If you HATE YOUR JOB WHY DO IT??? read more

The visit and wait times were fine, but when I chose to get my lenses made elsewhere, and afterwards discovered that my new glasses can't be used because I can't see with them, they refused to cover the cost of the lenses - even though the mistake was in their prescription. I won't be going back since I don't need to spend money on glasses that I can't use! read more

I just had the most unpleasant experience of seeing Dr. Schwarz at Kilgore Vision Center. I have been wearing glasses for 60 years, He is by far, the worst optometrist I have ever seen. I explained to him why I was there, after just being there a few weeks ago for an exam. I wanted to know if Acuvue Oasis for astigmatism would benefit me.. Dr. Schwarz kept defending himself as to why it wasn't discussed during my last visit. I told him I didn't think of it at the time and I would pay for another visit charge. I kept telling him I wanted to try the Acuvue lens. He just kept telling me everything I already know about the contacts I have been wearing for 37 years. He was combative, defensive, condescending, argumentative and rude. It seemed he was trying to defend himself for not discussing the astigmatism lens during my last visit. .He did not listen to my request. He overbilled me for my eye exam a few weeks ago. He charged me for lens refraction which he did not do. I have seen Dr. Croscill for 13 years at this clinic. I have seen Dr Wright and Dr. Kilgore. I was very satisfied with these three doctors. Dr. Kilgore performed my mother's cataract surgery with complete success. The girls at the front desk have gotten me right in on an emergency basis twice. Daniella is a wonderful customer service representative. I wonder if Dr Kilgore knows the personality of this Dr Schwarz. I can't believe he would knowingly employ this dr. The sad thing about this situation is that we live just down the road from Kilgore Clinic, I know the front desk girls, the opticians and feel very comfortable going there. I also am interested in eyelid surgery and wanted to see Dr. Kilgore about it. This is a lesson for me. After your optometrist leaves the clinic, don't just accept a fill in dr who comes in on Mondays to help out. I should be able to chose the Dr I see. I really can't believe this happened. read more

I have seen Dr. Wright several times for eye exams. I take a medication that can cause retinal issues so I am required to have exams every 6 months. The entire staff is excellent to work with. Dr. Wright is kind, professional, informative and always concerned that you are well cared for during your visit. He is very thorough with his exam and discusses the findings with you. The entire staff is easy to work with and I have always had a great experience in this office. I absolutely recommend this office for any eye care needs. read more

Absolutely wonderful care!! The doctor took the time to address my concerns, then walked me to the front to make certain I was put on the schedule the next Monday before he took off for vacation to recheck my eyes. I couldn't be more pleased. I'm so happy I found this eye care clinic!! read more

The front desk staff and the assistants were very nice; however, the doctor had a brusque manner which bordered on rude. He didn't even bother to introduce himself. "No matter", I thought, I've heard this about him before, so I wasn't concerned as he is a well-known and competent professional. The incident which made me decide not to return was the fellow who was supposed to help me pick out a pair of glasses and measure my pupillary distance. When I expressed interest in purchasing my glasses online, he threw my prescription at me and said "Do what you want with it, it's your prescription." Insulted, I walked out, but I did thank the front desk staff. Now I'm trying to figure out a way to get my glasses. I'm certainly not going to go back there to get anything else done. I might as well have taken the $75 I paid and flushed it down the commode. read more

Ozark Eye Center is worth the wait. The customer service just isn't there at Kilgore. Boo hiss.

Very poor customer relations. No one introduced themselves. I didn't even know doctors name till I saw my paperwork. Had to wait more than week for simple prescription glasses read more

Not pleased at all with my visit to this eye clinic. Their sales reps in the eye wear section no nothing about the products they carry, there's poor service at the front desk, if you call you stay on hold for 30 minutes, the atmosphere is hectic like they have no organized schedule, they don't have enough doctors working at a time so patients wait for hours until they are helped. I mean, I just went in for a check up that took two and a half hours. If there were such thing as a negative star on the rating bar I would select five of them... read more