Great local, hometown bank! I have been with them for 12 years now and they have always treated me…read moregreat. The big, national banks are rude and seem to lack personality. You're treated like a number at these faceless places. At FFCB, they treat you like a valued customer. 5 stars.

Our business is expanding Ohio and we needed a bank account in the state. After reading the reviews…read morefor this branch of Citizens, I decided to reach out. I could not be more pleased with the level of communication, thoroughness, and customer service the bank has provided. My initial phone conversation was with Ven Achanti. He was friendly and knowledgeable. He made sure he fully understood the issue and followed up quickly over email to get some further information that we discussed. I then had a call with Bob Naegele and Bogdana Alba, who wanted to get an understanding of the business and our requirements to make sure they could be of assistance. Both Bob and Bogdana were friendly and knowledgeable. Once we all agreed that this was the right fit for our business needs, I flew out to complete the account opening process. Upon arrival at the branch, I was greeted by Ven who was just as nice in person as on the phone. I then met with Bogdana who efficiently moved through the process and was very nice and easy to work with. Bob then stopped in to say hello and see what else they could do to be of assistance to our business. All in all, a great experience. If you are a business owner in need of a bank, this is the one. I'm confident they would look out for your best interests and will do things correctly. Great job Citizens Bank Berea!