Brought a guitar in for repair. These folks are very professional, and I was called right away with…read morethe cost of the repair.

Great people for your instrumental needs. This is my music store to go too. From the time we…read morearrived in Dallas, it was Murphys. Even more so now that Sam's closed. Guitar center is out of the question.

Nice guys, took my guitar in for a setup. Unfortunately, Never got to actually talk to the luthier…read moreor even got any info about my guitar or what he did. When I got it back, the intonation was still off and I'm not sure they really did anything. They also told me it would be available on Tuesday but they never called. When I called they were closed. I guess they closed early for the holidays. I left a voicemail and never got a call back. I ended up having to call them a few days later and was told it was ready. It would have been nice to get a call telling me what was done and when it was ready. TLDR: Might be a good shop but poor communication means I'll go elsewhere.

Coming in from Florence to visit my in-laws who live just down the road from this shop, I had to…read moreswing by and check them out on this trip as I have been meaning to for the last five years. Brett Morrison greeted me upon entering and gave me the tour of his cute little boutique guitar shop. I call it boutique because they have their own line of guitars and are so far removed from the heartless Guitar Center experience. They are a huge breath of fresh air in a soulless world of shopping mass produced guitars that are average at best. Their guitars are not for beginners looking for cheap $150 starter guitar kits. But if you have been playing for a few years and like me know that it's more than just a passing interest, they have some wonderful instruments. They have their own guitar line designed to their specs and after handling them I can tell you that the construction and finish on them are excellent! I found a few that really peaked my interest, and Brent spent a lot of time with me showing me different guitars and just shooting the breeze with me, without the hard sell which was much appreciated. Check this place out if you're n the neighborhood, you won't be disappointed.

I was a 5-star rater of Tone Shop until I went to sell a collection of guitars. Took weeks for…read morethem to respond and I had to follow up daily and then the price they gave was a great deal for them - not me, but I was willing so after hauling the guitars to their store, then it was every little issue with the guitars. the jack has static - 1979 would have that and a simple spray of deoxit but that equated to 500 dollars off their offer. The deal was for them, not me - looking around at their inventory, everything was marked up high so they were going to make double or triple from every guitar in the deal so I decided this was not good for me and called it off. No help getting the guitars in and no help getting the guitars out. And they were stuck on one they wanted to get for dirt cheap. Not a fair offer but lowball. I work in business and know there needs to be a margin, but theirs is around 80% if not 90%. Forget it!! They may have great items but run! You can get a better deal anywhere else with a staff that is not trying to blead you of every dime. Too bad since I proudly wore my Tone Shop Guitar shirt, told everyone about how great they are and the shirt has been tossed. Bottom line - you will get ripped off selling to a store anyway, but the lowball price and then the minor items their skilled staff can easily go through were obstacles and they used that for leverage. Real sleazy practice and a waste of my time! Again - the waste of time was the largest insult of all! Great items and I'm sure the staff is nice, but after this experience I will never buy or recommend this store. This could have been so much better and I'm still very surprised with such a low offer I was willing accept and they wanted to reduce that more for a collection that they would have been making profit hand over fist with the traffic they get.

Just go. Wonderful people. Attentive and generous with their time. Great setups…read more Im glad I found them.

Bought a Roland amp for playing at the jails I visit. Came with a cool aluminum stand was gently…read moreused and allowed me to plug my mic and guitar in. Even came with a great case for transporting. It works awesome with my Martin d28 and my sure sm58 mic.. These guys are awesome to work with!!!

I purchased a 1965 Gibson ES-335 from Charley's Guitar Shop in April 2021 after seeing it listed on…read moreReverb. The listing described the guitar as having "no breaks, no cracks, no repairs other than a refret." Recently, while preparing to sell the instrument, it was inspected by a respected luthier in the UK. During this inspection, it was identified that the guitar has previously undergone a neck reset, with associated finish work around the heel. The luthier has advised that this work appears older and predates my ownership. As many will know, a neck reset on a vintage ES-335 is considered significant repair work and can materially affect both value and collectability. It is also the type of work that would normally be disclosed at the point of sale. I contacted the shop to raise this and to try to resolve the matter amicably. Despite multiple emails, a phone call, and a clear proposed resolution, I have not received a response to my follow-up correspondence. I have now sent a further formal email requesting a response within 14 days. I remain open to resolving this fairly and would welcome the opportunity to discuss it directly.

Expert craftsmen/women deliver excellent repair work on violins, violas, cellos and basses…read more Beautiful instruments offered on consignment, a myriad of string accessories available.

Caraway Strings is a great shop! Duncan Beaver previously worked at Jay Rury Violins prior to it…read moreclosing. He actually remembered the specific viola we purchased for my son there and was glad to assist him with purchasing new strings for it. We also took our son's violin in for some service at Caraway and are very happy with the work done. The staff is friendly and professional. This will be our son's go-to place for his stringed instruments from now on.

Called Dan up because my Martin guitar cracked. First time in my life I've ever had a guitar do…read morethat. Low humidity did it. Brought it in Dan was AMAZING. I truly appreciated his professionalism. And he taught me a couple of things to help. And made an amazing repair for a great price. If I ever need a luthier in the future this is where I will be going and recommending to friends.

Never had to restring a guitar. Owner made it fast, easy and convenient. Whatever services on my…read moreneed for my guitar again I will come back.

Everything went well. Owner demonstrated by playing the Dobro uke and the repairs he made to the…read moreinstrument.

I'm enjoying my in-person guitar lessons from Rob. The staff is very friendly and helpful. Rates…read moreare reasonable.

As a first-time customer, everything about Billy's business was impressive. Had the knowledge and…read moreexperience to go directly to the suspected problem. He was right. It was fixed and I was gone in less than an hour. And the cost was completely reasonable. Makes it real easy to recommend to friends.

Billy is the guy in Dallas to see for all things guitar. He did a top notch job repairing an…read moreissue and replacing the power tubes in my Orange amp. He took the time to answer all of my questions and was very clear about what I needed to have done for my amp. The repairs were completed very quickly and my amp sounds amazing now. The communication and professionalism made the whole process an all around great experience. Your prized gear is in REALLY good hands here!