This is a great guitar shop. They guys are awesome and super helpful and they have terrific stuff…read more Thanks, Brian!

Conveniently located on Lexington in Asheville. Brian has repaired many amps for me for years with…read moregreat results, highly recommended

I am worry free when Steve is servicing my guitars. His work is the best and guaranteedread more

Steve is great. His setups are second to none. He's super knowledgeable and easy to talk to about…read morewhat's going on with your instrument. Can't recommend him enough. He does fantastic work.

Everything about my purchase went well from 1st contact to present day. It's been almost three…read moreyears since I purchased my rebuilt 1911 Wing & Son 5 pedal upright. So this review is long overdue. Shane was very helpful, knowledgeable and patient with my many questions. I went down to the shop (from NJ) so that I could play this piano and he even showed me the piano restoration area. He helped me to research the correct ways to get the piano to NJ but also how to get it to the 3rd floor of my home. It had to be craned. All went well. I play my piano numerous times daily. The warranty was honored without any delay. Just a stuck key. Shane spoke with my piano technician, the stuck key issue was corrected and the piano plays on. Don't hesitate to purchase at Piano Emporium.

Well where should I start. I contacted this business to tune my beloved 90 year old piano that…read moreI've had my whole 60 years on this planet. Means tge world to me. I had a wonderful piano technician for 10 years but unfortunately he has become quite ill and no longer available. I explained my piano in detail to Dave the manager and told me no problem. It was a problem as he went around in circles telling me he had to choose the right technician who worked on older pianos. He then told me he had 2 in mind. Then he told me he would have someone call me to schedule an appointment. My Brooklyn NY gut told me he had absolutely no interest in tuning my piano. I asked him and he said of course he did. Over the weekend I found a wonderful technique whose also an incredible musician and booked an appointment. Today Dave called me and said, "he could not tune my piano in the near future" as I knew in my heart from his tone in our last conversation. I would not recommend this piano tuning company to anyone. They are dishonest. Unreliable, expensive to boot and just plain ignorant. They wasted my time. E knew how much this meant to me. He cared nothing about my piano nor its importance to me. It's a good thing my intuition is great and usually correct everytime. Please beware and go elsewhere. Very dishonest.

I went in to Music and Arts to purchase some music. I was dubious at first considering the…read morereputation this company has for rotten customer service. I have not had the experience of purchasing instruments with this M&A company but my in-store experience could not have been better. A gentleman named Rick helped me find vocal music that I was searching for and never made me feel rushed or pressured. He was extremely knowledgeable and friendly. Class act. When I went to check out, another young man, (I think his name was John) checked me out quickly and was very friendly. The team there was professional and the store was beautifully laid out and clean. I found myself wanting to buy more stuff just because the store looked so nice and the staff was so easy to work with. I will go back to purchase more vocal selections as well as "stuff" for my music students.

LONG, True Story: I…read morehave been paying monthly for my son's trumpet from Music Center, now apparently bought out by the Music & Arts. So earlier in the month I received in invoice from the new company stating I was 3 months behind (pause... breathe... incorrect) so I called and spoke with a nice woman initially who said that account info was being transferred so it may take a few more weeks for my payments to appear on their records. I said ok I will call next week to make a payment. It was a pleasant conversation, hung up, felt ok. I call yesterday to see if everything transferred over and to make my payment, another rep stated that I had made a payment on 05/02/18 $35 charge and $96 on 05/16/18. (PAUSE) I didn't make either payment. So I explained that I haven't made ANY payments to the new company so how did they receive a payment? Who authorized said payment(s)? Riddle me this Batman. Now we have a problem. I am not on a direct draft, I pay with my debit card monthly that is not kept on file... or so I thought. The rep was extremely unhelpful so I asked for a manager, who surprisingly was unavailable at the moment and would return my phone call in 24-48 hours. Immediately hung up the phone and called the local store. Spoke with the sweetest gentleman who mentioned he had worked with Music Center for 38 years prior to the acquisition. I explained what happened and he was apologetic but said he was unable to assist because he TOO had to call the same UNHELPFUL and UNPROFESSIONAL customer service department. I informed him this is why people do not deal with big companies and prefer small, local businesses. He also mentioned that Quite a few people have been calling and he would pass teh information on. Fast forward this morning, hubs texts me and asks if I used the cc for a payment.... Nope... But now I wonder, was it for Music & Arts? Yes. Impossible lol How did they get that credit card number? Never used it to make payments. So, he calls.... Again, no direct response except the one possibility, "Someone must have purchased an instrument?". And yes, the Manager was again unavailable. She tells him to dispute it with the bank lol (Superior customer service). At no point did she ask his name, phone number, account associated. So, he hangs up and calls the bank and puts in a claim. Big corporations buy smaller ones in these silent acquisitions and decide take advantage of their local clients.

I've been taking guitar lessons here for ~4 months now, which is oftentimes the highlight of my…read moreweek. I genuinely look forward to my weekly lesson with Austin because of his ability to balance structured, meaningful learnings with fun. The space itself is really neat and gets you in the right headspace to make/create music. The Sound Room's curriculum is great, because unlike many other lessons/schools, there is a well-defined progression for advancing from one level to the next--which gives students something concrete to strive for. Austin truly puts students in the driver's seat by having them define their goals, and revisiting them almost each class to ensure that the time together is being spent wisely. As an intermediate player myself, his ability to amp up and dive into complex topics--but also throttle it back when my brain hurts from the new concepts, is greatly appreciated. The building itself is easily accessible and parking is plentiful. If you're on the fence at all about lessons, do yourself a favor and take the plunge with The Sound Room!

I bought my dulcimer 5/28/11, now in my late 80s I enjoy my quiet time playing my dulcimer…read more I just want to Thank you this fine instrument. I play other instruments including the guitar., and dobro slide guitar .7 months ago I lost the use of 2 fingers on my left hand the ring finger and pinky and was unable to play my guitar. Playing my dulcimer my fingers started to come alive and I was able play magor chords on my guitar. The dulcimer was good therapy. Now I am enjoying jamming with my friends and introducing people to the dulcimer. Richard Carpenter

If you play a dulcimer, or even if you don't, this is a stop that's well worth it. These are…read morehandmade instruments, Hammered Dulcimers, Lap Dulcimers, Psalteries, and Harps. Step inside to the sounds of Christmas and the music of the Romantic music era (ca. 1800-1910). Ok, let's say you can't afford to buy one of these wonderful instruments, they have CDs of songs played on Hammered Dulcimers, Lap Dulcimers, and Psalteries which will take you away to a different era.

I went in wanting their "Bulova 96B332 Limited Edition Breton" they had on display, although it was…read moreslightly used I still was very interested as it is such a nice piece. The price at first wasn't bad but then I checked for it online and it was a whopping $150 less and brand new online versus $900 at this store in Asheville. I'm visiting here for a small vacation and would've loved to take this watch with me back home but I cannot justify spending $150 more for a used watch than buying the same thing online brand new! Other than that the shop itself is very nice and their repair and service kiosk is great.

What an absolutely wonderful local establishment. My partner got her aunts watch cleaned here and…read morehad a band changed. The band broke the next week, but they replaced it for free. A testament of their dedication (and maybe the band quality). After having the watch a couple weeks, I accidentally shattered the crystal. So sad. I looked at a few options, but a lot of them you needed to ship in the watch and they couldn't tell you if they could even fix it before seeing it. Also, a lot of those shipping places starting at $70 anyway. It was coach. I took it to the coach shop, but they also did not fix that. With that in mind, I went back to where she had it fixed. The people working in there were incredibly knowledgeable and friendly. They were upfront about the cost and let me know the waiting time. One of them makes their own jewelry and it's super beautiful. Luckily, the watch took less time than the maximum amount I would be waiting, but I was fine either way. They called and I went and picked it up today. The two humans were working and I can tell they truly want to help and enjoy their job. The Crystal was a bit particular but it looks just like new. The cost was $80 with tax which I found very fair as they replaced the battery as well. Wonderful establishment with great employees who are professional and approachable. Recommend it for sure.

Had an amazing experience getting a nasal piercing with Alan. He is kind, patient and extremely…read moretalented. Had a great time chatting with him and he was very patient as I picked out my jewelry and the location. I trusted him completely and am VERY happy with my new piercing.

Always a great experience . Staff is friendly, respectful. Jewelry is top notch,…read moreBeautiful work