I have been a customer for YEARS! I have always received kind professional service with a smile!…read moreKen is very knowledgeable as well as the owner Leah. The rates are great! I would highly recommend this business. It has been a sample in the community for over 10 years.

I've been trying to cancel my insurance since December!! The insurance company says I have to go…read morethru them to cancel, since I got from them. I've had over 20 calls to them, been promised call backs. Even told by Reymac Jan 3 they can finalize officially by sending a letter to them. I did. I'm still getting charged. 2 days ago Reymac advised that their usual insurance agent unfortunately had a medical episode months ago. Which I can understand but business still need to be handled and I can't afford to keep wasting money. FINALLY Today someone directly from Safeco insurance understood my struggles and see I called them directly a couple times before and decided to help. I appreciate him. Meanwhile, I was still waiting on a call back since yesterday with Reymac. This has been a headache to deal with. Update: still active. Guess me sending another email directly to safeco as advised didn't work either. Still didn't get call back from Reymac. I'll be calling for the 100th time when they open.

From the owner: At Reymac Insurance Group Agency, our priority is helping our customers find the best coverage in…read moreorder to protect what matters most in life. As an independent agency, we work with a wide variety of top carriers to help you find the best coverage to suit your exact situation. We specialize in auto, home, life, and business insurance.

Horrible customer service. Raquel Koger lacks the ability to explain things clearly and then has…read morethe audacity to get mad at you when she can't explain something she's supposed to be a professional at. Raquel made up our existing premiums out of thin air and over doubled what our cost actually is and then tried to pressure us into staying with them saying she could work a better deal. Mind you we are still with state farm just not her office. How can you make up numbers and use manipulation and scare tactics to try and have someone stay on with you. Reporting her to the state for fraud as well. This is NOT how you do sales nor is it how you treat another human being.

I'm an out of state investor and called Kandiss' office to get coverage for two properties last…read moreOctober. Josh "helped" me. It seemed like everything was fine at first; I'd issued payment for a full year to satisfy my lender (for both properties) and didn't think much more of it until after purchasing a third property in December. It wasn't until I was working on my taxes that I realized I hadn't received copies of any of the policies. I called Josh to get copies only to discover that NONE OF MY PROPERTIES ACTUALLY HAD COVERAGE. I still have no idea what happened, but for four months I had tenants in uninsured properties -- two of which have mortgages, so that was against my obligation to bank to not have insurance on the properties. If ANYTHING had happened I would have been totally f*cked. Fast forward to May and now I get a bill due in June for the full year's amount, despite it saying the policy covered February 2020-February 2021. I called her office and spoke with someone about the billing who said they'd get back to me, which they never did. To be fair, not once in insuring three properties did I speak with Kandiss herself, but her team is absolutely abhorrent. I'm with a new agent now who, when reviewing the policies, informed me that they weren't even insured as the correct type of property AND they're drastically underinsured. Meaning, out of three duplexes, only one was actually listed and insured as a duplex. I don't know what is happening at this office, but they sure aren't looking out for customers.

My experience with Michael Pakora State Farm has been far from satisfactory. The customer service…read moreis consistently unhelpful, and the overall insurance process is cumbersome. Dealing with claims and getting support feels like an uphill battle, leaving me frustrated and dissatisfied with their services. They say like good neighbors State Farm is there... I must not have any neighbors at all....

Michael Pikora almost cost me $24,000.00 from forgetting to add the proper water damage insurance…read morefor my almost 400k condo. To make matters worse, when I called him to see if I was covered, he or his staff was no where to be found. Then when he finally contacted me, he told me that I had the proper insurance and I was covered and for me to file a claim because I was covered. So I filed a claim and was shocked when my claim was denied. I appealed my claim being denied, and discovered during the appeal process that Michael had lied about adding the proper insurance coverage. You see, Michael thought I was covered because we discussed making sure I had the proper water damage insurance because I had a 40k finished basement. So when I called him, he thought I was covered, but the appeal process confirmed that he NEVER added the proper insurance. So I filed a complaint against him for failing to add the proper policy and for lying to me. It was at this point that I was informed the water from outside was not covered, but the water from my water tank was covered. So although the insurance company wouldn't cover the whole 24k in damages, they would cover 16k of the damages. I immediately had my insurance transfered to another insurance agent. But while the policy was in the transit process, my new 100k Yukon Denali came and I had to get insurance. Again, Michael or his office staff was no where to be found so I had to call the 800 customer service line to get insurance on my new truck. But did Michael knowing that I didn't want him as my agent anymore transfer my insurance to the new agent? NO HE DIDN'T. Michael has been holding my policy hostage and still collecting monthly payments from it. When my new agent called Michael to transfer the policy, Michael again lied and said he would process the paperwork to have the one truck policy transfered to the new agent where my home and three other vehicles are now under. Even after I called the 800 number to have the truck policy transfered to the new agent, Michael continues to hold my truck policy hostage to collect money from it, despite the fact that he wasn't even around or available to write the policy. Michael Pikora is a lying crook stealing policies from other agents. Michael Pikora office is a hole in the wall that is basically set up as a phone bank to take phone messages. The office is basically unmanned and him and his staff work from home most of the time. Pop up at his office and you will see for yourself. I posted a bad review years ago and him and his wife repeatedly called me and begged me to take it down and promised that I would never have a problem reaching him again, so I took it down and everything they both said was all lies. Michael Pikora is such a bad agent, that he had my almost 400k condo with just 50k replacement cost. My new agent said my basement alone will take over 40k to redo if there was a fire. The new agent immediately corrected all of Michael Pikora mistakes. State Farm is an excellent insurance company and they have been good to me and always treated me fair with any of my claims. But Michael Pikora is a horrible insurance agent, and trust me, if you stay with him, you're going to take a big lost. Don't wait until something bad happens to find out either, because it will coat you a lot of money when it happens.