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    Michael Pikora - State Farm Insurance Agent

    1.0 (4 reviews)
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    Services - Michael Pikora - State Farm Insurance Agent

    Car and truck insurance

    Life insurance

    Homeowner or property

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    Vehicle

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    Kandiss Ecton - State Farm Insurance Agency - State Farm

    Kandiss Ecton - State Farm Insurance Agency

    (10 reviews)

    Horrible customer service. Raquel Koger lacks the ability to explain things clearly and then has…read morethe audacity to get mad at you when she can't explain something she's supposed to be a professional at. Raquel made up our existing premiums out of thin air and over doubled what our cost actually is and then tried to pressure us into staying with them saying she could work a better deal. Mind you we are still with state farm just not her office. How can you make up numbers and use manipulation and scare tactics to try and have someone stay on with you. Reporting her to the state for fraud as well. This is NOT how you do sales nor is it how you treat another human being.

    I'm an out of state investor and called Kandiss' office to get coverage for two properties last…read moreOctober. Josh "helped" me. It seemed like everything was fine at first; I'd issued payment for a full year to satisfy my lender (for both properties) and didn't think much more of it until after purchasing a third property in December. It wasn't until I was working on my taxes that I realized I hadn't received copies of any of the policies. I called Josh to get copies only to discover that NONE OF MY PROPERTIES ACTUALLY HAD COVERAGE. I still have no idea what happened, but for four months I had tenants in uninsured properties -- two of which have mortgages, so that was against my obligation to bank to not have insurance on the properties. If ANYTHING had happened I would have been totally f*cked. Fast forward to May and now I get a bill due in June for the full year's amount, despite it saying the policy covered February 2020-February 2021. I called her office and spoke with someone about the billing who said they'd get back to me, which they never did. To be fair, not once in insuring three properties did I speak with Kandiss herself, but her team is absolutely abhorrent. I'm with a new agent now who, when reviewing the policies, informed me that they weren't even insured as the correct type of property AND they're drastically underinsured. Meaning, out of three duplexes, only one was actually listed and insured as a duplex. I don't know what is happening at this office, but they sure aren't looking out for customers.

    Curt Luke - State Farm Insurance Agent - State Farm Agent

    Curt Luke - State Farm Insurance Agent

    (1 review)

    Insurance is one of those necessities in life we pay for hoping we never have to use…read more Unfortunately, unexpected events like the lady trying to curl her hair and chat on her cell phone during rush hour traffic or a rotten branch falling during a windstorm happen more often than we might like. That's where your choice of insurance agent matters. Curt Luke met me personally one crisp day in October when I transferred my out-of-state policy, crunching numbers and whittling down my deductibles to find the best balance of out-of-pocket payments and savings. He stayed after business hours to make the numbers work in my favour, something I greatly appreciated. Michigan's no-fault laws caused an eye-opening bump in my monthly payments, but Curt explained the benefits of no-fault so clearly and succinctly that I found myself wishing other states and provinces had similar benefits. Score one point for informed consumer made aware of her options. Flash forward a year and a half to another series of unfortunate events at my new workplace. An overactive security gate decided to slam closed on my vehicle. After facing down security, I was a pile of jittery nerves when I called. Kathy in the agency office went beyond the call of duty to help calm me and explain what benefits my policy entitled me to. She armed me with questions to ask of the security people (fruitless as that was), took my statement, and declared her opinion of matters. Then she gave advice for how I should approach the situation as she put my claim in. She put up with several phone calls as I ran around trying to collect information, and her helpful manner made a big difference to me. Within a few hours, I had a claim sent over to the body shop repairing my vehicle and a number for the rental agency. She followed up right away with the collision shop the next morning so they could begin work. That's service with a smile and a hand on your shoulder. When I called back with a situation, she heard me out. The experience beats filing paperwork through an automated system, dealing with an interactive voice system (aka: speak to the computerized menu), and hoping you have everything right. Accidents and losses are difficult enough to navigate, much less try to figure out how the insurance company will respond. Curt Luke's agency is staffed by people who know their subjects and respond warmly to inquiries. They are prompt filling requests and excellent when it comes to returning calls. I hope you never get into dire circumstances, but if you do, remember Curt Luke and his office staff. They've bailed me out from a tooth-grinding, frustrating situation and went the extra miles on my behalf. That means a lot. When you need an advocate, they are there.

    From the owner: Our goal is to show our customers what old fashioned service is. The new technology seems to lack…read morepersonalized attention. We have been successful by being there when problems arise. Our customers know whom to call when a claim occurs or when they just have a question. We want to show you what real service is. License #: MI-978063

    Angie Mapp - State Farm Insurance Agent - State Farm Agent

    Angie Mapp - State Farm Insurance Agent

    (3 reviews)

    Hello my name is Alex Markovic and I have insurance with State Farm for auto and home insurance. I…read morelive in the Detroit Michigan area (Royal Oak). We have had terrible flooding in our area from this natural disaster and I've had extreme amounts of damage including .... Loss of Furnace, hot water tank, washer, dryer, stove, refrigerator, dry wall, tile, loss of furniture and electronics. I am told that I will Recieve ZERO coverage and no help from your company. I am a newly home owner of just over a year. When I signed up home owners insurance they signed me up over the phone I was not told about any sewage back up coverage this is something that I would definitely would have wanted. I am a manager at a huge retail cooperation I know how important insurance is and I get it on all my products. Your company failed to inform me about this coverage and I am at a huge lost. I need someone in your company to step up and help me out in this situation. Please respond to me ... Thank you Alex Markovic 810-357-5224 Alex.markovic03@yahoo.com

    At this office they will remove one of your vehicles due to incompetence because they are incapable…read moreof adding one to your policy without deleting one without your consent, angie herself denied any knowledge of this stupid mistake but would not correct the issue, unfortunately my policy was sold to her along with the business when the previous agent passed away. The vulture then got rid of the original staff by filling thier positions with her family members

    Michael Pikora - State Farm Insurance Agent - homeinsurance - Updated July 2026

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