KirstenDenise And The Team Are Truly Awesome They Truly Care About Your Needs And Will Go Above And…read moreBeyond To Give You Amazing Service I Worked With Denise I Felt Like Family This Is What Taking Care Of Business Should Always Look And Feel Like They Are The Very Best Part Of StateFarm Like A Good Neighbor This StateFarm Is There...

I worked with Lauren Edwards a this office, and she was really great to work with. She was very…read moredetailed, and was happy to explain, and answer all of my questions. She always responded very quickly, and was very polite, and happy, throughout our entire interaction, all while saving me money on my insurance for my home, and cars. I am very happy to have had the opportunity to work with this office, and feel like I am a member of the State Farm family, not just a policy #.

They're gonna hang up in your face because they don't know what how to do insurance. waste of time…read moreof you ask me

I discovered Eagle Rock while searching for a new insurance company for home and auto, and I was…read morelucky to find Eagle Rock just a few blocks from my home. They're a small agency with a focus on customer service that I'd never seen before. They found me excellent policies, and when the great flood of 2014 hit the area, they had an adjuster on scene within a few days.

Horrible customer service. Raquel Koger lacks the ability to explain things clearly and then has…read morethe audacity to get mad at you when she can't explain something she's supposed to be a professional at. Raquel made up our existing premiums out of thin air and over doubled what our cost actually is and then tried to pressure us into staying with them saying she could work a better deal. Mind you we are still with state farm just not her office. How can you make up numbers and use manipulation and scare tactics to try and have someone stay on with you. Reporting her to the state for fraud as well. This is NOT how you do sales nor is it how you treat another human being.

I'm an out of state investor and called Kandiss' office to get coverage for two properties last…read moreOctober. Josh "helped" me. It seemed like everything was fine at first; I'd issued payment for a full year to satisfy my lender (for both properties) and didn't think much more of it until after purchasing a third property in December. It wasn't until I was working on my taxes that I realized I hadn't received copies of any of the policies. I called Josh to get copies only to discover that NONE OF MY PROPERTIES ACTUALLY HAD COVERAGE. I still have no idea what happened, but for four months I had tenants in uninsured properties -- two of which have mortgages, so that was against my obligation to bank to not have insurance on the properties. If ANYTHING had happened I would have been totally f*cked. Fast forward to May and now I get a bill due in June for the full year's amount, despite it saying the policy covered February 2020-February 2021. I called her office and spoke with someone about the billing who said they'd get back to me, which they never did. To be fair, not once in insuring three properties did I speak with Kandiss herself, but her team is absolutely abhorrent. I'm with a new agent now who, when reviewing the policies, informed me that they weren't even insured as the correct type of property AND they're drastically underinsured. Meaning, out of three duplexes, only one was actually listed and insured as a duplex. I don't know what is happening at this office, but they sure aren't looking out for customers.

David Engle and LYFE Benefits handle my family's health insurance. David is extremely knowledgeable…read moreand listens to what I say and then puts together quite a few alternatives from which to choose and then walks me through the choices until I'm comfortable making a decision. His follow up and after sale service are second to none. I highly recommend David - over the years I've had many health insurance agents and David is heads and shoulders above all the rest.

From the owner: We specialize in providing cost effective, comprehensive health and life insurance coverage to…read moreindividuals, families, and small and medium-sized businesses. These plans are comprised of health, dental, vision, wellness, life, disability, and customizable employee benefits packages.

Insurance is one of those necessities in life we pay for hoping we never have to use…read more Unfortunately, unexpected events like the lady trying to curl her hair and chat on her cell phone during rush hour traffic or a rotten branch falling during a windstorm happen more often than we might like. That's where your choice of insurance agent matters. Curt Luke met me personally one crisp day in October when I transferred my out-of-state policy, crunching numbers and whittling down my deductibles to find the best balance of out-of-pocket payments and savings. He stayed after business hours to make the numbers work in my favour, something I greatly appreciated. Michigan's no-fault laws caused an eye-opening bump in my monthly payments, but Curt explained the benefits of no-fault so clearly and succinctly that I found myself wishing other states and provinces had similar benefits. Score one point for informed consumer made aware of her options. Flash forward a year and a half to another series of unfortunate events at my new workplace. An overactive security gate decided to slam closed on my vehicle. After facing down security, I was a pile of jittery nerves when I called. Kathy in the agency office went beyond the call of duty to help calm me and explain what benefits my policy entitled me to. She armed me with questions to ask of the security people (fruitless as that was), took my statement, and declared her opinion of matters. Then she gave advice for how I should approach the situation as she put my claim in. She put up with several phone calls as I ran around trying to collect information, and her helpful manner made a big difference to me. Within a few hours, I had a claim sent over to the body shop repairing my vehicle and a number for the rental agency. She followed up right away with the collision shop the next morning so they could begin work. That's service with a smile and a hand on your shoulder. When I called back with a situation, she heard me out. The experience beats filing paperwork through an automated system, dealing with an interactive voice system (aka: speak to the computerized menu), and hoping you have everything right. Accidents and losses are difficult enough to navigate, much less try to figure out how the insurance company will respond. Curt Luke's agency is staffed by people who know their subjects and respond warmly to inquiries. They are prompt filling requests and excellent when it comes to returning calls. I hope you never get into dire circumstances, but if you do, remember Curt Luke and his office staff. They've bailed me out from a tooth-grinding, frustrating situation and went the extra miles on my behalf. That means a lot. When you need an advocate, they are there.

From the owner: Our goal is to show our customers what old fashioned service is. The new technology seems to lack…read morepersonalized attention. We have been successful by being there when problems arise. Our customers know whom to call when a claim occurs or when they just have a question. We want to show you what real service is. License #: MI-978063

For many years now, we have insured our home, cars, and motorcycles with the Eric Carl Agency…read more Nick, Linda, and everyone there are very easy to work with. They are extremely professional and very personable, and I give them my highest recommendation! This is the go-to agency if you need insurance!

Great service! Couldn't be happier with Nick, Andy & Linda, they take great care of me!!read more