We made an appointment in January for March. They were aware we had investments and a rental…read moreproperty. After we dropped off our paperwork, they called and said they were unable to do our taxes this time of year. Very disappointing.

I am not a person who leaves reviews but we're so ticked off, I'm going to This time. My wife and…read moreI had our taxes done here in 2020 with Rebecca and it was a pleasure. She was kind and helpful and nice to our kids. This year she was completely unhinged. She was rude to both of us and even scolded our 18 month old. She said STOP "TOUCHING MY DESK! Now I have to disinfect everything including the hallway!" there were no special instructions about COVID or bringing kids or hand sanitizer or whatever. I took my kid to the truck and waited there and my wife finished everything up without me. She said Rebecca was so rude, didn't offer any commentary or advice or customer service at all. Even going so far as to scold her husband for bringing her the wrong folder and touching the door without washing his hands first. My wife left in tears. She was sobbing in the parking lot. On my way out I asked the person at the front desk "what happened to her? (Pointing to the office). last year she was so nice?" We will NEVER go there ever again. That lady should not be dealing with customers.

We have had our taxes done here for 25 plus years. We have never had an issue and have always had…read morenothing but positive results. Tips were given to help with your tax obligations along the way. Explanations about why things changed were given. I have nothing but good things to say about this business.

I normally don't do this, but I am so upset with the way I was treated here. If zero stars was an…read moreoption, I would have chosen that. The person I dealt with (am not going to say her name) didn't even acknowledge my presence and I was treated extremely poorly and unfair. This place has definitely gone "downhill".

I have worked with Lisa with my taxes for years now. I am so happy I found her again after I saw…read moreshe was no longer at the location I normally worked with her at. I would have been so disappointed if I didn't find her because Lisa is the only person who I have felt comfortable with and honestly have built such a good relationship with I didn't want to lose that! Lisa makes things easy and I highly HIGHLY recommend her for a judge free tax experience for personal or business. Doesn't matter where Lisa goes I will be following!

Lisa was Amazing! I'm new to Pa she helped me to navigate the tax issues that arose and was so nice…read moreand patient! Would highly recommend!

As a first time taxpayer in PA, Loeffler was highly recommended. Unfortunately, I have been…read morenothing but disappointed in the attitude of a couple of the male employees who communicated with me regarding both the huge amount I owed at the end of 2021 as well as subsequent interest due on last year's payment. They were abrupt, lacking empathy and rude. Never again.

I have been going to Lisa for the last 2 years now and I plan to keep going as long as she is…read morethere. I appreciate her help and easy explanations when it comes to filing my taxes and she makes me wanna keep coming back!

Insite CPAs is a great accounting firm located in Lancaster, PA. I use them for my taxes even…read morethough I moved to Florida last year. They are prompt, they go the extra mile to make sure everything is accounted for, and they are very flexible. Most importantly, the accountants are very friendly and personable. FYI - Terrance A. Shepps merged with InSite several years ago after owning his own firm. Terrance Shepps is now a founding partner

It's so nice to have finally found a personable tax preparer who takes the time to answer all of my…read morequestions and cover every detail without making me feel rushed. She's on top of what tax breaks I can get and for the 1st time in years, I'm getting a refund. Am very happy with her service!