They could improve by hiring competent medical providers. Quality of care is poor at best…read more The office staff is quite good.

I've been seen by Prohealth doctors for decades. When my primary care doc retired (sadly, for me)…read moreit was a bit rocky for a while, but I am currently a happy patient of Dr. Chan. I am able to see her regularly for annual checkups and, when necessary, for emergency visits. I find the West Hartford office very responsive. I believe they are now running smoothly, and the folks they have at the desk, etc., are competent. I'm writing this in the fall of 2024--I feel good about this practice and trust them with my care.

I can see why this practice is so popular. Dr. DiStefano is so warm and fuzzy with children, while…read moregiving parents the availability to ask all the questions they want. The medical assistant who first came in was great, too. The lobby is kid-friendly with a play table and an aquarium. I'm not a fan of their $10 per form they need to fill out, but if that's the worst of it, I'll take it. Looking forward to more appointments here with the other doctors. Make sure to arrive early, as they don't have their own parking.

We have been with the practice for over 13 yrs. We love every doctor in the office including the…read moreAPRNs. The nurses who triage are awesome!!! Especially Kathy . I highly recommend them.

I am very disappointed with my experience at this practice. On multiple occasions, my psychiatrist…read moreappeared unfamiliar with my treatment plan and even seemed unsure which medication had been prescribed to me. There was also a delay in getting my medication sent to the pharmacy, which caused unnecessary stress and frustration. I have felt that my concerns were often dismissed rather than taken seriously, leaving me feeling unheard and unsupported. In addition, there were issues with appointment management, including missed or forgotten appointments. (That was a big red flag) and made me feel extremely forgotten about. When seeking psychiatric care, patients need reliability, attention to detail, and confidence that their provider is actively engaged in their treatment. Unfortunately, my experience did not reflect those expectations.

Easily the worst medical provider I have ever encountered in my life. She commutes insurance fraud…read moreand I had to be on the phone with my insurance company for at least 10 hours. After I brought up her fraudulent billing, she told me not to contact her further. Haha! Not only did she leave me thinking there was no way to get my medication, but she was rude and dishonest. She deserves to lose her medical license. If I could give you one piece of advice, RUN from this provider. Do not trust APRNs they do not have adequate training.

For good or bad, I love coming here. Great professional medical staff from the front desk all the…read moreway to the examination tables. I've been a patient way before the ProHealth organization absorbed the private practice I frequented. Since then, availability and diagnostics have expanded, but the personal care has remained unwavering!

Went for an ultrasound and the tech sat in the room and ate her lunch instead of taking me on time,…read moreknowing I had a full bladder... she did not have a patient before me and took me a half hour late