I take all 3 of my animals here and I have not had a bad experience with any staff members at the…read moreclinic. I've dealt with both Dr. Degi and Hall and have no complaints about either one. They both are so kind and patient with cats that are skittish. My dog loves them and actually gets excited to walk in vet! Highly recommend.

I have been taking my cat there for around 2-3 years, and they are fantastic. The care is great and…read morethe knowledgeable staff who really care about their patients. Prices are good for pet care and quality service. They were very responsive as well when my cat had a bladder infection and followed up on us too making sure he was healthy. I love this clinic and am glad I am a patient there.

The care our eleven year old pup received was outstanding. He was diagnosed with mast cell tumors…read moreby our regular vet who estimated he had one to two months. She referred us to VCA in Victoria where Oncological Surgeon Dr. Seguin said surgery was not an option and offered chemo treatment with Palladia. Medical Oncologist Dr. Bowal carefully monitored Ollie's bloodwork and weight, helping him to stay active, bright, and happy for over a year. When Ollie's time to go came, Dr. Bowal, Techs Eva and Matt, and Manager Sarah were astonishingly kind to Ollie and to us. They are all exceptional. My family and I are grateful to them for their skill and kindness. I should mention that this level of veterinary care is expensive and that it was largely covered by our pet insurance with TruePanion, which I highly recommend to all pet owners.

I was so panicked bringing my dog in for an exam because she was having seizures all morning for…read morethe first time and that was very out of character for her. not once had I experienced that and it is horrific to watch . I was panicked , talked to the vet who was over double price for full examination at my vet office. I showed her the footage I had of my dogs episodes she had been having all morning. in the end she said not to worry it's just notmal for bulldog breed and it's possible it may never happen again , no medication , no tests , no poison med precautions . just a sheet with no advice on it or medications home remedies. I left and as soon as we got home they got so much worse I panicked and called back and said I just left it's so much worse I know this is not normal. THEY SAID IF I WANT TO BRING HER BACK OR RECIEVE ANY ADVICE ON WHAT I CAN DO IT WILL BE A NEW APPOINTMENT AT 250$ I said I literally just left ? was there 10 mins ago ? she said I could try to go to the other animal hospital. this is the worst "emergency " . I didn't get any real answers of what it was , what caused it , what I can do , just sent me on my way and turned me away unless I had another 250$. said I could try calling poison control whixh is 100$ for a phone call. what a nightmare today was I begged them in tears to just please help her I just wanted your help I don't want to lose my dog and they had no empathy . I asked like can I jjsy ask if I should try charcoal or something to help her like she may be poisoned. they said can't give any advice without the new fee. i drove away 10 mins prior literally

Excellent care and even follow up phone calls to check on my cat afterwards! I fully recommend…read morethem.

Very disappointed. We brought our cat into get a check up and specifically asked about vaccinations…read moreand were told everything was okay. Less than two months later they called us to say that a vaccination was required. We were told on the phone we could just pay for the vaccination. When we arrived they insisted that we would have to pay for the check up exam and the vaccine. When I complained they went to talk about it and kept us waiting for 30 minutes before saying that it was their locums fault and would not do the vaccine without the exam. Extremely unprofessional.

The most caring vet clinic I've been to! The doctor is great and very knowledgeable. She helps pick…read morethe best option within any constraints that there may be. Kim and Tanya work to create a relationship with the pets and the pets people and are great at follow ups. Highly recommend this place!

From the owner: Bring your pet to a clinic with a heart. At City Pets Animal Clinic in Victoria, we offer…read morecheck-ups, exams, vaccines and more to ensure your furry family-member stays happy and healthy all year long. Owned and operated by Dr. Kelli Mulley, City Pets Animal Clinic loves to provide compassionate care for your family pet.

My friend's Dog was treated with Amoxicillin for bacterial infection,…read moreand already a Diabetic Dog on Insulin it made her quite sick and the last time taken in, all Dr Abrioux could recommend was Killing her as a solution. She even stated people don't really own your pets. She did it without any reservation as if she was just another Malignant Psychopath without any Empathy! Stay away from this Vet! She will Kill your Pet.

Dr Young is the sweetest and most patient vet I have ever met. He takes his time with the animals…read moreand is so soft spoken and gentle with them. This man truly loves animals and I am so happy we found him. The reception girls are lovely as well; warm and accommodating.

Poor communication between front staff, pharmacy team and veterinarian made for a very frustrating…read moreexperience. Staff blamed everything on their recent computer system upgrade. Will not go back to this clinic.

After 18 years of pet ownership, this staff has given me the best veterinarian experience I've ever…read morehad. McKenzie vet was recommended to me by my Mom, who had been taking her high-needs border collie there for years. As a new client, I brought my 18-year old cat with kidney disease and bad teeth in, and was treated with the utmost respect and care- none of my concerns were dismissed and I found the waiting room to be inviting and excellent for even the most nervous kitties. Dr. Paul Vega could see the writing on the wall, as could I, and his kindness and respect will stay with me for the rest of my life. Despite my cat's obvious signs of decline, he still gave my cat a through examination and found some issues that had not yet been addressed. He sent me home with new medications which worked amazingly for a month or so, and called to check in after a blood pressure follow-up. Unfortunately at that point these last measures met their match in his failing health, and he provided me with further resources over the phone to help me with the hard decision I was facing. Because my cat was in so much discomfort, and McKenzie was booked up on the day his health really took a hit, I ended up having to take him somewhere else to put him down- even so I received a beautiful, heartwarming sympathy card from Dr. Vega and the staff. I would recommend McKenzie to anyone, in a heartbeat. When it comes to pets, I have never felt so heard and cared for by a Vet and a clinic's staff. They're booked up for a reason. Thank you, McKenzie staff! You made a very difficult time much more bearable with your care and support.

Recommended vet. Pleasant person. Did a thorough checkup examination, explaining what she was doing…read moreas she went along (thyroid, kidneys, etc). Did not try to up-sell me their own food. Technician who got my cat out of his carrier gave him a treat - a nice touch. Fee was reasonable. Has a parking lot.

BEWARE! The management and care providers at this clinic are unprofessional, dishonest and…read moreopportunistic. I brought my almost 13 year old dog in for vaccinations and during our appointment Dr. Victoria Rudd pointed out his enlarged lymph nodes and attributed them to gingivitis, suggested I brush his teeth, but did not suggest any blood tests or other causes of the enlarged lymph nodes. Dr. Rudd did not even show me where to feel the lymph nodes so that I could monitor them myself. Two months later my dog began showing symptoms of end stage lymphoma, necessitating emergency veterinary care while I was away from home. Two weeks later he was euthanized. I called and complained to Dr. Rudd and asked if it is their normal policy to vaccinate pets who are showing signs of serious illness and they assured me that it is not. However, they had already administered the vaccinations without allowing me to make that decision once the enlarged lymph nodes were noted. I then spoke to their supervisor, Dr. Shergill, and complained again that my dog had been vaccinated despite the enlarged lymph nodes and that had they simply done further testing, the lymphoma could have been confirmed. The vaccinations in all likelihood exacerbated and accelerated my dogs cancer and were unnecessary, given that his lymphoma was already advanced. Therefore, it seems that the choice to vaccinate him was made opportunistically, to bill me over $300. Dr. Shergill said he would refund me for the vaccinations, and agreed that they should not have been administered and I asked him to pay my $1100 emergency vet bill, which never should have been incurred, because if they had done the appropriate testing my dog would have already been treated for lymphoma or euthanized. Dr. Shergill agreed to pay 50% of that bill. While speaking to Dr. Shergill he became quite rude and belligerent over the phone and because of that, I knew that he would likely re-neg on his agreement to pay those costs. After the initial grief period following my dog's euthanasia I called and made an appointment, requesting to speak with Drs. Rudd and Shergill together and even the receptionist was lacking professionalism so given the purpose of my call, I again voiced my displeasure at that. That evening I got an email from the clinic saying they would not see me and I should seek veterinary care elsewhere. I had not yet told them I no longer have a pet. I responded with a request that Dr. Shergill honor his offer to re-imburse me for vaccinations and emergency care and I was refused and told that on closer consideration, they felt they had done nothing wrong. Staff at this clinic will likely counter that I was rude over the phone. If so, please tell me how you would feel if you entrusted the health of your 13 year old pet to people whose diagnosis went from gingivitis to end stage lymphoma in a matter of a few weeks. For our final appointments we went to Breadner Veterinary in Brentwood Bay and had a MUCH better experience, they never left me waiting 40 minutes after our appointment time and never talked over me when I asked questions, as Vic West did and were thorough, caring and professional. For in home euthanasia we used Epiphany Veterinary services and they were prompt, professional and supremely compassionate as I said goodbye to my companion of 13 years.

The absolutely worst clinic in Victoria. Overcharges at every visit with additional random costs…read morejust thrown in. Brutal/incompetent admin staff who can't follow up or send documentation when requested. Recommended random surgeries for things I wasn't even visiting the clinic for (just trying to get $). It's shocking this place is still open. AVOID. I'd give it a negative star rating if I could.

Dr. Chalmers is very professional, maybe too professional as we found her to be unwelcoming and…read morevery cold to talk with. The fee's are very high at this clinic as well. So much so that I had to stop going in with our fur babies as our family had fallen on some financial difficulties. We knew we needed flea treatment and could afford that but was denied the preferred treatment we had our pets on for years because I denied a check up that I could not afford at the time temporarily. We could afford the flea treatment at the time but when explaining this to her secretary at the time she didn't care, so I asked to speak with Dr. Chalmers herself. I patiently waited while she tended to another client and then her secretary went in and spoke with her. Not sure what was said but Dr. Chalmers sided with the secretary and we were denied flea treatments that I preferred unless we booked a check up for our 3 Tzu's. Fair enough. I went and saw my father who kindly came with me to help me out. The fee for check up, shots and flea treatment was well over $500 which I nearly had heart failure over as I told her prior to the appointment I could not afford much. Long story short I left feeling embarrassed, ashamed, angry and couldn't go back. I never did get my fur babies to a vet again and thankful they lived to be 12 and 14 years trying to treat fleas, and any other ailments myself. Hopefully Dr. Chalmers reads this and learns from it. It's not about the money it's supposed to be about caring for the animals, I was left feeling that she only wanted to treat those clients with money. She's a good Veterinarian but wish she would change the attitude within he clinic.

Dr Bay has been great with my dog who had had ongoing skin issues. She is extremely thorough and…read moregoes out of her way to follow up. My dog is sensitive to medication, and Dr Bay took this seriously and suggested the safest methods for addressing the skin issues. Thank you for your hard work!

I've been taking my cats to Oaklands Vet Hospital since they opened. Dr. Tom and the staff have…read moregiven them such loving and gentle care, especially when the older one was diagnosed with cancer. My new rescue is quite shy yet was incredibly calm while receiving a vaccine shot. Later, when another staff member came in to clip her claws, it went so smoothly. (The pats and treats from the staff member helped!). Highly recommended.

I wanted to share the very positive experience we had at Oaklands with the vet techs. Our dog,…read morePoppy, has an ongoing anal gland issue that requires them being expressed about twice a year. Poppy is totally fine with that. What our Mexican rescue is NOT fine with is getting her nails trimmed. The last couple times she has gone in the tech room to have both procedures done, she has shrieked - not for the anal glands, but for the nail trimming. Yesterday, though, we heard no high-pitched keening. What we did hear was a round of applause and voices saying, "What a good girl!" Out came Poppy a second later, tail high and wagging and very pleased with herself. The vet techs had all given our girl, who loves attention, a round of applause for her being such a brave girl with her nail trim. It was such a positive experience!