Excellent care and even follow up phone calls to check on my cat afterwards! I fully recommend them.

Very disappointed. We brought our cat into get a check up and specifically asked about vaccinations and were told everything was okay. Less than two months later they called us to say that a vaccination was required. We were told on the phone we could just pay for the vaccination. When we arrived they insisted that we would have to pay for the check up exam and the vaccine. When I complained they went to talk about it and kept us waiting for 30 minutes before saying that it was their locums fault and would not do the vaccine without the exam. Extremely unprofessional. read more

Vet is caring and very thorough. She has extended our elderly cat's life and has put his comfort first.

Not a serious vet clinic. I contacted the clinic after moving to Victoria to get my cat's prescription renewed. I asked about their masking policy and was told that most staff are masking. When I made it to the appointment, let me assure you not a single person was masking in the clinic, fine COVID is over for them, but they could've just told me that prior to the appointment. I was the only one. When I met the vet, they refused to shake hands because, you know, COVID, while sheepishly looking at my mask...Just embarrassing. I guess they are not aware either that cats and other household pets can acquire COVID from humans as well.. The rest of the appointment was just a sequence of proposed treatments, medication, supplements, tests, etc, etc where my main goal was to just continue the prescription for my cat. Overall my impression was that the clinic is solely interested in up-selling in any way possible. Which was confirmed on my way out by another patron picking up prescription food saying to be aware of the tactics that I just experienced. There's no way I am coming back. read more

very manipulative and money focused. misdiagnosed my cat after charging me a ton of money and then talking me into this special hypo allergenic food they sell at there store. Turns out my cat was allergic to the food. And when we came for a different issue I heard the vet saying almost exaclty what she had said to me to another lady with her cat, She was also pushing the same exact super expensive food on this person. I walked out and went somewhere else. read more

Our cat was a regular patient at OB Pet Clinic for over 15 years. The care and service was outstanding. When our cat was very old he suffered an inoperable broken leg and we had to put him down. The clinic doctors and staff helped us through the horribly painful process with tremendous support and empathy. We have obtained a new kitten and we will be happy to have him cared for by the staff at Oak Bay Pet Clinic! read more

Dr.Dudzic is great! I'm not sure where these negative reviews are coming from considering I've always had a lovely and beneficial time at the clinic and I have several friends I recommended her to and they all are continued patients as they also have positive experiences. Dr. Dudzic has helped my dog's anxiety and stomach issues unlike the three previous vets I went to. She truly cares about the animals and is in the business for all the right reasons. I tell her every time that she's God's right hand helping our animals. The prices are fair and comparable to other clinics I've been to, actually she's been on the more reasonable side of not pushing for excessive services that are unnecessary which is how I found her in the first place when looking for a second opinion on my dogs surgery and thankfully she was able to not only help but do a great job and at a fair price. Everything she recommends I trust as again she truly puts the animal first and if you have a problem spending money on top tier care for your pet then you maybe shouldn't have gotten one in the first place. Thanks Dr. Dudzic and staff ! read more

This is an apparent successful dental surgery. The vet burnt my dogs stomach during surgery. Post op treatments were offered at no charge however I was given three invoices to remind me how grateful I should be for that gesture. No other compensation was offered. I will never recommend this clinic to anyone read more

Oak Bay Pet Clinic - Burnt tummy - Veterinarians Near Me - Victoria, British Columbia

Please reconsider. I have been a client of Oak Bay Pet Clinic for awhile now. I've created a false profile to conceal my identity. I dont post google reviews or share negative opinions, but in this particular instance I feel this is more of a safety hazard then a frivolous surface issue. I strongly recommend doing thorough research before consulting Eva Dudzic. Unfortunately I didn't do so, but after skimming through dozens of other similar experiences I felt compelled to share mine. I presented my animal to her with an over grooming issue. In the medical world it is widely understood that itching, biting, over grooming or anxiety can be sourced as an underlying symptom of a greater issue at hand. A T4 blood test, a urinalysis, a stool sample, a blood pressure reading and an xray are all tests that will evaluate a cats health, and detect an underlying issues. Why Eva did not bother with these tests is beyond me, but it could have costed my cats life. The first red flag that helped me realize something was terribly wrong, was Eva trying to convince me my healthy one year old kitten should start steroids to prevent flea allergies. This post is regarding my other cat. The visit I had with Eva was concerning my older animal. I presented my cat to Eva and she concluded that fleas were the problem, and that my animal had a heart murmur, with no secondary testing. She recommended steroids, antibiotics, a sebum inducing wound treatment, shampoo, and new food. Eva and I had a very long and serious talk about the steroids she was pressing to subscribe. She promised it would immediately halt my animals discomfort. I told her administering steroids with out any secondary testing seemed like a rash decision, as she just detected a heart murmur in my animal and a previous cat in the family was lost due to kidney issues. It was confirmed that the steroids directly contributed to the decline of our beloved cat previously. After guilting me and telling me my animal would suffer without it, I gave my consent to administer the steroid. About an hour later, my cat was home and still chewing herself up to no avail. It was clear the steroids took no effect on her condition. I called the clinic and asked for an alternative, and the receptionist answered. She explained to me there is an alternative medication I can try. I asked her to verify the kind of medication it was, knowing I will not accept steroids, and she told me it was an "anti allergy medication". The next week I go in for a follow up and Eva asked me how the steroids worked out. I gave consent to administer steroids once, at the initial visit, and I made myself quite clear Prednisolone steroids were not an option. I was quite taken aback there was such a miscommunication. Eva went on to tell me because I phoned asking for an alternative, I verbally consented to prescribing my animal more steroids. After refusing MORE steroids, she told me I am running out of options, and that steroids and antidepressants were the only answer. I was guilted and backed into a corner by her, either buy this or your cat suffers. I opted to seek an alternate opinion. The next week I visited a different veterinarian clinic, and the doctor gave her a thorough physical exam. The doctor made it clear that antidepressants are a last ditch effort and after altering the brain, it can not be reversed. They are not to be used on animals as a simple mood fix when there may be underlying disease or condition, especially when such tests have not been administered and proper investigation has not been done. The doctor concluded it was my cats anal glands that were full, and she needed assistance. This was causing extreme stress for her and was the source of her biting and pulling around the back/tail atrea. The doctor cleared them for her and shes made a full recovery. When I relayed this information to Eva, she told me my cat was on a long road of trauma and continued her doomsday narrative. She maintains her treatment is what cured my cat. Why was my cat neurotic for days up until the very moment her anal glands were cleared? read more

They are pushy! They are seeking every feasible way in which too extract more money. They are money first and money second. They play on emotions and are very unprofessional. They are accusatory and quite frankly I think of fraud before I think of Pet Care. We used them because they were close in Proximity to our home. We will drive an hour or more for Pet care if we have to although we will use the clinics locally that hold much higher reviews. Their reviews are very low and for good reason Never to be used again. Never!!! read more

This vet clinic states they are trained and able to treat small pets, but I would strongly recommend against bringing yours here. I went in with the concern of one of my guinea pigs having a runny nose but the doctor weighed them and poked at them before dismissing us. When reminding him about the issue, he said he had to look online to see what he could find. He came back with information that was in my opinion very general and not relevant. Respiratory issues can be fatal in guinea pigs if not dealt with early and not once was this mentioned. They ended up prescribing my pig antibiotics with a syringe as large as her head that had no chance of fitting in her mouth! Guinea pigs will not eat medicine when its measure onto food, it needs to be from a syringe. This to show that this clinic is neither knowledgeable nor equipped for small animals. The receptionists had said they would call me a week after my appointment to check on my pigs but I never heard from them. I ended up paying hundreds of dollars for what was essentially a google search. Not small pet friendly at all. Please do not go here. read more

I share the same concerns as the reviews I find here. Each time I go to OakBay Pet clinic, the doctor tells me that my cat has diet allergies, is anxious and should be on their food. It's so expensive that today I freaked out. They charge you an arm and a leg just to do a check up. I went for a vaccine of 30.00 and was told needed ear solutions because the cat's ears are inflammed, needed a skin coat serum even though my cat has no blisters, no redness on her skin and advantage even though she's an indoor kitty and has had the treatment for two years and no flees. I am so disappointed to see that this office takes every single opportunity to sell food and medication. I wanted to walk out but kitty had already been treated. I am never going back there. This doctor thinks all cats have allergies to food that is basically not bought there. Ahhh!! Dont go there, take your pet elsewhere. read more

Very rude doctor and receptionists. I will never return to this Vet. It's quite expensive but i wouldn't have minded, as long as they are friendly and not soooo pushy and gives me a chance to think about the treatments offered. read more

I have started taking my large dog to Oak Bay Pet Clinic this past month and my experience has been excellent. The support staff are friendly, efficient, and caring. Any questions I had they were happy to answer. I am currently in the process of transporting my dog to New Zealand and they have been exceptionally helpful. The clinic itself is beautiful, and thoughtfully set up; I was told they have calming cat pheromones in a diffuser to help with any stressed out kitty cats. I have seen both Dr. Dudzic and Dr. Funk and I can recommend both. Dr. Dudzic was great with my dog-- friendly, welcoming, and intelligent, she was direct with her instructions (Which was great!) and I didn't find her pushy at all. Dr. Funk spent heaps of time answering any questions I had regarding my dogs health, and was calm and caring while treating him. In short, I would highly recommend this clinic! read more

The $1000 kennel cough exam! Our 13 year old westie contracted kennel cough some 3 weeks ago ( easy enough to self diagnose with its distinct cough reminiscent of a goose cry), but when the cough subsided too slowly and he lost a bit of his spark, we thought we'd better get him checked out and maybe a prescription for an anti inflammatory might hasten his recovery. Dr. Dudzic and her team had us wait a good half an hour, despite the appointment we had made a week ago. Westie was already stressed due to the wait in unfamiliar territory, then was rough handled first by an unexperienced tech, then by Dr. Dudzic herself. His stress went through the roof and he made sounds I have never heard from him before. This was before they very roughly obtained a rectal temperature. The vet talked too fast, and too top-down, using 'he needs' statements rather than recommending, medical vocabulary rather than plain english, not checking with us if we were on board. She did not consult with us, but rather demanded that x-rays ( to heck for and rule out heart disease, cancer and pneumonia)and bloodwork be done before she would prescribe anything. We agreed, partially because we were outside our comfort zone and partially because she had already succeeded in making us feel like unworthy guardians of our senior rescue dog. In the end, she prescribed the anti inflammatory even before the bloodwork results were back and added a broad specrum antibiotic which, as I have since learned from research, is pretty standard in this type of case. She also prescribed a 12 can case of the clinic's 'house' dog food, which is really not good dog food: first item listed is water, followed by " pork byproduct" and wheat and rice flour. $938 later, I'd say we have been boondoggled and rolled, in the age old scam of fear mongering, fast talking, and intimidation. Lesson learned. I must wonder, though, if it is worth it? Not only will we never go back, with westie or any future pets, but we'll also share our experience with our friends and neighbours and post this review. So their quick thousand buck take turns into many thousands not earned. If she is so callous about her own future, does Dr. Dudzic have any care and consideration for our pet's future? read more

I cannot rate this veterinarian practice low enough. It really gets barely half a star as far as I am honestly concerned. I had to go out of town, and my own vet wasn't able to see my dog to tend to an ear infection in the time I had. After calling around this vet was able to quickly fit him in. This sounds good doesn't it? However after a follow up appointment that I was directed to make it appears to me that they double book if not triple book. On my second appointment I waited over half an hour for what should have been a brief appointment. On the first appointment the vet found (she said) numerous things wrong with my dog and seemed to think he needed a full exam, despite having had his annual check up only a few weeks prior. She wanted to change his food, and give him all kinds of medications . And more. I ok'd the ear medication- it was one he had had once before- about a year ago. It did the trick nicely, but needed a second dose, and I was led to believe that they needed to do it. But I wish I had just gone to my own vet. They charged me the moon. Comparing the vet bill from a previous ear infection treated by his regular vet and this place I ended up paying three times as much at the Oak Bay Vet. And my dog by the way is 8 and has only had an ear infection, 2 - possibly 3 times- ever. Their practice is like going into a pet supply store, and they take every opportunity to sell whether it's meds or food. During my 40 minute wait on my second appointment I watched while all kinds of people were sold - well given the sales pitch on different foods. And frankly- even the sales pitches I was given differed between appointments. I would not trust them. One of the people at the desk was lovely, but everyone else became very irritating or rude when I had an issue or question. I would never go there again. read more

Two issues: competence and professionalism. My cat has required care every 4-8 weeks for several years now. We recently moved to the area. The cat, who has an unruffled nature at baseline, was mishandled by an inexperienced doctor (Dr. Robinson) to the point that I was forced to end the exam for the cat's safety. Dr. Robinson talked, talked and talked. She was unprepared, however, with appropriate exam materials, causing delays that allowed the cat to experience undue stress, and she compounded this by using poor handling techniques. Dr. Robinson escalated basic portions of the exam into such chaos and fright for the animal that she felt she needed to use sedation to continue -- with checking the cat's temperature. She made the poor animal scream just trying to listen with a stethoscope because she couldn't hold her properly. I've never heard this 8 year old cat scream at the vet, or anywhere, before. She was unsure of which side of the cat to stand on and how to direct her assistant. Sedation carries risks, and I did not think professional incompetence was a sufficient reason to subject the cat to those risks. I stopped the exam as I felt both the cat and I had tolerated enough, and safe, quality care was not being delivered. I requested a partial refund for the incomplete exam and was denied. I was assured that Dr. Robinson handled the cat according to practice standards, and told that since I was deliberately refusing care that they were willing to provide, the full cost was mine to bear. We had visited Downtown Veterinary Clinic prior to choosing Oak Bay Pet Clinic, and Dr. Degi provided reasonable, competent care, handling the cat easily without sedation on that visit. We chose Oak Bay Pet Clinic for it's better location for us, and we did not return to Dr. Degi after the unpleasant experience at Oak Bay Pet Clinic, simply because at this point I felt that a dedicated cat clinic might be the best place in the long run. I therefore took my cat to Capital Cat Clinic twice in the two weeks after that bizarre episode. Dr. Lee and her outstanding staff not only examined the cat without sedation, but managed to perform multiple tests and blood draws with me present in the exam room (on both occasions), restraining the cat gently in their competent, experienced hands. I cannot say enough good things about Dr. Lee's thoroughness and empathetic care. I called Oak Bay Vet one more time after these visits to request a partial refund, as the issue clearly seems not to be with the cat but with the vet. The secretary had phoned after our visit to offer an apology and a "courtesy followup visit" with Dr. Dudzic. Because she told me that Dr. Robinson had used appropriate techniques that were standard in that office, I had no reason to believe another exam would be handled any better. I declined the follow-up exam and reiterated my request for a partial refund. I was told Dr. Dudzic would call to discuss this situation with me as she was very interested in hearing what specifically "upset" the cat. In fact, interested or not, I think she should have called soon after the event, rather than delegating to her secretary. Dr. Dudzic herself indeed called back at this late point, exactly during a time I had stated I would be unavailable, and left a message emphatically refusing a refund. I have wasted enough time and money on this business now, and do not wish for others to experience the same. If you have a cat, I highly recommend Dr. Lee at Capital Cat Clinic. read more