Outstanding service and amazing office support. They deserve the accolades and BEST in town HVAC…read morecompany awarded them. Previously I used a small local company that was acquired by Snyder (who run expensive TV ads!!) and the service was barely average and accounting and office struggled to get it right and required repeated phone calls. That's when I switched based on review and they were correct. Go with Glacier.

Glacier Heating and Air employee---Misti Rae---is a real treat!!!! Misti Rae is so very efficient,…read morehelpful, courteous, and very professional.....she is a very talented asset to the Glacier family!!!! Misti-----thank you for helping to make Glacier Heating and Air the #1 HVAC outfit in the St. Augustine area!!!!

Taylor A/C saved the day for us! Our HVAC system went out during one of the hottest Florida…read moreweekends, and they came through with a last-minute replacement on a Saturday. Big thanks to Jesse and Kyle -- our technicians were professional, courteous, and focused on getting the job done right. And we're so grateful to Ben and Heather for organizing everything so quickly and smoothly. From start to finish, Taylor A/C was responsive, reliable, and a pleasure to work with. If you're looking for a trustworthy company for HVAC installation or service, don't hesitate to call them!

As summer rolls in I found myself needing last minute AC service. I have used Taylor in the past…read moreand never been down. From my first call, Sarah was amazing, very friendly and answered all my questions. Jerry K. Was my service tech and he was fast, thorough and knowledgeable. He even took the time to offer some tips to help my cooling system perform better. From start to finish Taylor provided a great experience. Thank You!

I am a retired journeyman A/C mechanic. I don't know of any Union residential companies in town…read morehowever this is a very good company. They are one I will call for a proposal when my A/C system finally gives up.

Beware! Powell Heating & Air is not concerned about their customers and only care about how much…read moremoney they can get from you. I paid almost $7000 in full to them to install a new ac unit in 2025 (a year ago) and I am already having issues with the system. And thats not the alarmingly part. Since my first phone call to them to ask if it's covered under warranty...they have treated me horribly. They charged me $109 to come out to be able to tell me if it's covered under warranty. Then the technician said I'd have to wait to hear from the office. Then when I called the office, she said she had to wait to hear back from the technician. Then I was told that only the technician has the pricin, not the office. Still no word on if the parts are covered under warranty. Then I'm told that the labor will be $226 and I have to pay 1/2 of that upfront before they can order the parts...that now are finally confirmed are under warranty. All of these phones were over a course of over a week. Then I'm told that I can pay $159 for their annual maintenance plan and that would give a discount on the labor for this job. And that if I do, I will be a "preferred customer" so that I am put at the top of list for them to come out a service my ac needs...otherwise I will have to wait longer then other customers, since their "preferred customers" come first. The fact that I just paid them almost $7000 a year ago has nothing to do with it. They clearly do not stand by their paying customers unless of course, you are willing to pay even more to get it. The whole incident has made me realize 2 things. One- Powell Heating & Air is no longer the reputable company they once were. And Two- I should have used Donovan Air instead because they are professional, honest and kind.

website touts all kinds of ice makers repaired, residetial and commercial, called to get service on…read moreour Whirlpool under-counter ice machine, person had to check with tech and call me back, left a message advising that they do not service them...huh? seems some false advertising they did say if I ever need help with anything else call them, uh-NO, website is full of flaws and now false advertising

Talk about scumbags and garbage service. January 26th my rental company called in to have my stove…read morefix basically a month ago. Zero phone calls, no type of follow up communication. At some point they just forgot about my service. Parts was never order. Strongly suggest anyone using this company to go somewhere else.

Upstairs unit went out Thursday evening. Neighbor recommended Hartwick. Received callback…read morepromptly Friday morning. Tech would be coming 2-6 p.m. Arrived 2:05. Issue diagnosed and repaired promptly. Second unit serviced and elelectrical box replaced. Probably less than an hour. Aaron was terrific. Called an hour ahead to let us know he was on his way. Very pleasant, knowledgeable and efficient. Said he had 16 years experience. Gave advice on maintenance of units. Highly recommend! Vic and Sandy Steed.

Hartwick was spot-on right from the beginning. I requested a quote on their website and within a…read morefew minutes, they responded right back. We scheduled for an estimate and the technician came right out within the time frame they indicated. The technician was very friendly and professional. He gave us a good price so we scheduled to have them install the new system. They came out right at 8:00 as they promised and went right to work. They worked from 8 AM until 5PM in the sweltering heat and didn't stop until we had a nice cool house again. The service also included two free system maintenance visits. I will recommend them to everybody from now on.

I found damp carpet in my closet. I envisioned demo of slab, huge holes in the walls and a long…read moreexpensive process. I contacted Duck duck Rooter and they sent a wonderful technician asap. I really appreciate a SMART PROFESSIONAL TECHNICIAN. He checked the closet and the shower which was the probable cause. In less than 15 minutes he identified and CONFIRMED the cause!!!!! Then recommended how to proceed. It will not be a difficult repair and I felt reassured and relieved. Mike is now my favorite person!! Use this company, you will not regret your decision.

They were able to get me same day service for my septic system for a fair price. The technician…read morediagnosed another problem and I truly appreciated that!

Good timely response for job compleation, parts needed and time good workmanship. Job is not…read morecompleted yet but on hold.

Highly recommend Advanced Electric of North Florida! Bronson and Dave arrived right on time and…read morequickly diagnosed and completed repairs we requested. Great communications by Rachel in the office to schedule the visit. You won't be disappointed. Thank you, Advanced Electric!

They don't respond definitely not for emergency Called 3 in the morning. Call back at 9. We…read morecan come out 4 days later to fix your Ac. Really with the 99 degrees in the house.

My heat pump that is less than 4 years old stopped working for the second time in a month. The tech…read morearrived the same day and promptly diagnosed and fixed the problem. It was already over 80° in the house so I was very pleased with prompt response. Travis, the tech was very knowledgeable and informative. I had contracted with another company with a preventive maintenance agreement and they did the last repair. They will not be doing my maintenance again. I signed up with Genesis for future maintenance because of the overall great service.

A Disappointing and Unprofessional Experience I recently…read morescheduled a routine maintenance service with All Comfort through their website, selecting March 20th as the appointment date. Shortly after submitting the request, I received a call from the owner, which I initially took as a positive sign of customer service. I explained that my unit was not cooling as efficiently as before and likely needed cleaning, servicing, and possibly some refrigerant. They offered to come out immediately, which I accepted. Upon arrival, the technician made immediate comments about the unit's rust and age before even inspecting it. While the unit is 10 years old, it is a Bryant system designed to last between 15 and 20 years. While I expected the possibility of some repairs, what transpired next was extremely concerning. Misleading Pricing & Sales Tactics The owner informed me that adding refrigerant would cost $130, which I approved. Later, the technician stated he had added 5 pounds of refrigerant, and I soon received another call from the owner stating that the total cost was $600. It turned out that the charge was $130 per pound, a detail that was not made clear in the initial conversation. To make matters worse, I was then told that they would waive the $600 fee if I agreed to replace my unit for $7,000. The replacement unit they recommended was a RunTru 4-ton 15 SEER system, which, after a quick check, I found to be an entry-level system with questionable longevity. Given this, I requested additional quotes for higher-quality units, but I have yet to receive them. Questionable Payment Practices When it was time to pay, the owner told me he would write down my credit card information. This is a major PCI compliance violation, as no reputable business should be manually recording customer payment details. Instead, I requested an invoice so I could pay electronically. At around 3 PM, I received the invoice but had not paid it immediately, as I had work and family responsibilities. By 8 PM the same evening, the owner called me asking why I hadn't paid yet. While I understand timely payments are important, calling just five hours later--on the same day of service--felt excessive and unprofessional. Poor Technical Execution & Dismissive Attitude During the service, the technician encountered an issue while disconnecting the refrigerant line. A valve (possibly a ball valve) got stuck open, resulting in 10+ seconds of refrigerant leaking before he could reconnect the line. When I raised concerns, both the technician and the owner brushed it off as "not a problem", which did not inspire confidence. Additionally, despite this being a routine maintenance visit, the technician failed to clean the drain line, the inside unit, or perform any actual maintenance, which was the primary reason I had called them in the first place. Declining Service Quality & Ownership Concerns I have used this company for years and never had an issue before, but it is clear that something has changed. From what I have read in other reviews, it appears the previous owner may have retired, and the business has since deteriorated under new management. If true, it certainly explains the aggressive sales tactics, questionable pricing transparency, and overall unprofessionalism I experienced. Finally, after posting a review about my experience, the owner called me again. When I answered, I said "Hello" three times before he finally mumbled "Sorry" and hung up. Final Thoughts This company has gone from a reliable HVAC provider to a high-pressure sales operation with poor customer service and concerning business practices. Lack of pricing transparency ($130 was quoted but not disclosed as per pound). Attempted upsell on a low-quality system while waiving the refrigerant charge. Security and compliance concerns (writing down credit card details). Poor service execution (allowing refrigerant to leak and not performing actual maintenance). Unprofessional follow-up behavior (repeated calls about payment and a bizarre post-review call). I have paid the $600 invoice, but I will never use this company again. I strongly advise others to stay away and look elsewhere for HVAC services.

Been working with them for years They came over to do a…read moremaintence to personal and rental unit they stated that my both my capacitors are not work 100% My personal unit should be okay for a year or so My rental unit should be replaced They said although they don't believe it's under Warrenty they will not charge for the part but they need to charge me $175 for labor I tried to reason with them thinking it would take 15 minutes and that's $700 an hour Turns out the $20 part was on the truck and it took 5 minutes to replace that $2,100 an hour They refused to bill me and demanded cash or credit card on the spot Since it's a commercial unit I said they need to bill me so I can pay them thru the checking account and they said that that was unacceptable They said no problem they will remove the part And asked me not to call them again Meanwhile I believe they owe me one more maintence in 6 months Guess I'll be looking for another small local Havc maintenance company How sad I really like working with a small family business