Gavin just serviced our unit and he did a great job and was very professional. He made sure that my needs were met

During the reconstruction of our home we needed an AC unit temporarily disconnected and moved for a few hours. Without advance notice Andrew from Powell had a truck and Team at our home first thing in the morning. Upon arrival they were all business - polite and professional. They finished the job of reconnecting it later the same day for the exact price I was quoted. read more

Powell Heating & Air Conditioning - Quick reinstall of AC on new Pad - Heating & Air Conditioning/HVAC Near Me - Saint Augustine, Florida

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Just received another excellent service visit today for regular maintenance from Powell HVAC since their installation of my unit in 2010. Scheduling the visit was very accommodating and I received a reminder call this morning from Jamie to alert me as to the scheduled visit. When Andre [tech] arrived he went about his business as a true pro while being friendly, courteous, and knowledgeable. Thank you Powell HVAC for the continuation to your level of service excellence! read more

i am a caregiver and my C.ient needed a complete new unit. It is 15.2 which is a huge unit. Everyone that Works for this Company is very P.easant and Professional. Justin and His Assistant were Excellent. i highly recommend Them!! read more

Great customer service. Everyone I've dealt with at Powell has been fantastic. I had an issue with HVAC system, and they came out and fixed it right away. Very courteous and professional. I have received top notch service from top notch people. read more

This company is amazing! I had an entire unit replaced in my condo unit. From the initial consultation with Dan to the installation with Anthony and Jaden, the process was professional and smooth! They were all so knowledgeable and educated me throughout the process. No high pressure sales and patient, thorough Q/A to be sure I knew what I had and how to run it and keep it in great working order! read more

Jay was A #1 all the way. Arrived when promised. Did the job ands took the time to demonstrate the need for the repair he performed. He is a very professional and pleasure fellow - a credit to the company. We maintain a semi-annual agreement for scheduled maintainence and it's worth every penny we pay for it. Very pleased with our long standing relationship with Powell. read more

Prompt, professional service! David came out on an 80 degree Sunday when our A/C went out. Quick service with a great explanation of what was done. In and out! He was really nice to my cat too. :) read more

Ant time I have had an issue with my air conditioning they have provided fast and efficient service.

My old hvac unit died and I called them. Worked great for about a week now cant even cool the house below 80 degrees. Has warranty so I called them. The lady answering the phone was the most rude non customer friendly person I have ever met. Basically I guess it bothers them to service something they just installed. Trust me I don't want to have to call them would not have to if it was done right when installed. They need to realize if you treat the customer well they tell 10 friends good news you treat them bad they tell 200. This will wind up costing them several of their business accounts with friends of mine that will use another one of the many ac companies. The technician that serviced my old AC was a great guy. I thought they were pretty good to work with boy feeling wrong about that. read more

This is the worst company I have ever dealt with.. I had them in install a new a/c unit in my house a little over a year ago and have had to call them out 9 times because the unit wasn't working properly... also they have billed me for about half of these calls... I personally have worked in the air and heating field installing these unit years ago and know how important it is to change your filter so I change my filter monthly religiously.. sincerely PISSED OF CUSTOMER read more

We bought this condo 2 years ago, the owner had just replaced the A/C and assured us that it had a ten year warranty for parts and labor, it now needs service and we are told that the warranty is no good because the time covered, changes with the new ownership, they now want a $1000. For something that was covered under warranty. They may be a good company but they don't honor their warranty. read more

This is a fantastic company and they have some wonderful professional employees that are willing to bend over backwards to help you fix your HVAC problems. I highly recommend this company if you have any issues with the air conditioners or heat pumps they are courteous and professional and will take care of any problems that you have. read more

Great company have used for many years. They are very efficent with top quality techs.

Technician that came out was rude and condescending. "Al" was the tech sent to fix my A/C on Memorial Day when it was 85 outside and 79 inside. Perhaps he should reconsider his profession if he doesn't want to work on holidays, however he was being paid quite well for this service call and should remember that when talking to a customer. Upon arriving he told me that it was the same problem as last year, I informed him that I moved in 3 months ago. "Your system is too old to cool your house to 71 degrees" "Like I told you last year, you need a new system" I reminded him again that I moved in 3 months ago. While standing in a puddle of water - "So where is all this water at?" He reset the thermostat to 75 without offering any explanation said the unit was fine and left. Unfortunately, this is the company my property manager uses so I have no say in the matter. read more

My experience will Powell was a great one, from estimate to install. The guy who came out to quote me was friendly and professional. He understood what I wanted and did not try to up sell me on more expensive equipment or features that I didn't need. After gathering quotes, I chose Powell because of the product cost, the offered warranty on the product, and the fact that the planned install would mirror my existing one. The other companies I contacted wanted to change where my copper lines ran, charge me extra for it, and could not explain WHY the configuration needed to be changed in the first place. Shameful! Powell's technicians installed for me a 3 ton Amana heat pump, air handler, thermostat, and replaced all my existing copper as well as my condensation line. The techs were nice guys and worked hard. They did a great job and left no mess behind themselves. I am extremely pleased with my purchase. My new AC blows icy cold and is so quiet. I have no more temperature fluctuations. The whole house feels so nice and no longer has that stale air feeling in between the AC going on and off. My FPL energy dashboard is already showing much less power consumption. I should have hired Powell to do the job sooner. Out of the estimates I received, Powell was not the cheapest or the most expensive. The company stood out to me for offering multiple brands, not trying high pressure sales tactics, and answering ALL my questions without needing to walk out of my house to make a private phone call on pricing. Yes, I had someone do that and it made me feel like I was being ripped off. I will not hesitate to recommend Powell to friends and family. read more

I NEVER write reviews but I had to take the time today. I would give 10 stars to this company if I could. I called the office on a Friday afternoon. I had a rental property with a AC unit that had frozen over. My expectations were to order service for Monday. I spoke with a very pleasant lady in the office that assured me they could squeeze me in that day. I got a call from the technician, Wes, within an hour that he was on his way. It ended up being a very inexpensive quick fix that cost me less than $20 over the service fee. I wasn't present because I live out of town. I know nothing about AC. He could have told me any diagnosis and any price and I probably would have paid it. So refreshing to find such a professional, courteous trustworthy company! Thank you!! read more

Was a prior Powell customer and even had Powell's Peak Performance plan on our home units. Called them for our unit cooling very weak and they replaced 2 parts: start kit and capacitor for over $300 and it started cooling fine again. 1 part was universal and they had to return a week later to replace it with a factory version. When the new factory part was installed, the unit returned to weak cooling again. Called them the next morning after the unit ran all night long and spoke to their technician, "Wes" who immediately stated, "it's going to be another $99 service call fee and there are 10 people ahead of you." Wow, what a great thing to tell a customer who just paid over $300 to repair an AC that stopped working when you put the part in. He was out for 15 minutes, said the problem was a 3rd part, collected their 2nd service call fee and left. He left exposed wires hanging out of our outside unit. We paid a total of over $400, replacing 2 parts and the AC was still cooling very weak, exactly like it was before Powell came out. After speaking with someone at their office they refused to refund us, even for the 2nd service fee and just offered us a discount on a new AC. How could we trust Powell to install a $5000+ new AC unit? If we had a problem with it after we paid wouldn't they just tell us, "it's going to be another $99 service call fee and there are 10 people ahead of you"? Wanting another opinion from a reputable service company, we called Wilson Heating & Air. They sent a technician out the same day, after hours. He was there over 2 hours testing, checking & de-icing our AC. Then he showed us inside the air handler exactly what the problem was so we fully understood why it was not cooling. He was even able to manipulate the system so it started cooling again and we didn't have an 80 + degree house while we decided if we wanted to repair or replace the AC! Their charge for this? $0. That's right, the tech from Wilson came after hours, showed us the AC problem part, and even got it cooling again for FREE as a courtesy 2nd opinion. Why couldn't Powell do that? They were much more concerned with collecting their SECOND service call fee, than the fact that we paid them for parts and a "repair" that solved nothing. The Powell service was the worst AC repair experience we have ever had. read more

Powell heating and air has one of the nicest and most helpful staff in town. Even tho your not too excited when you have to call them cause your ac just broke in the heat of summer, they are very affordable and a pleasure to work with! read more

The service call rate for these guys is outrageous. I've never been charged so much money for something the guy diagnosed and replaced in 5 minutes. Take your business elsewhere. I'm sure there are other great local companies to support. read more

After a callback they gouged me on a t/stst, over 3 times the cost of the item. Though I paid half down and the rest in 30 days I was gouged on the price of the t/stat. I was told there would be no trip charge but only the cost of whatever item he installed- they made ALL their money back by overcharging me 3/4 times what they paid for the item. 220$ for a 50$ t/stat and they said no labor on the call- bad policy read more

I have used Powell Heating and Air for many years to service my two Florida Heat Pump units and will never use them again. In my own experience, their level of service has seriously degraded over the years to a point where you'll end up with more problems than not when using them. The repairs have been shoddy (loose wires, incorrect wiring, replacing parts not needed, incorrect diagnosis) that will cost you more money, time and aggravation than if you just used a more reputable company that can get it done right the first time and stands behind their work. I've spoken to the owner directly about my experiences and is attitude is indifferent ("I have lots of customers") I would not recommend this company to anyone. Update 9/18/2014: As further evidence of this company's arrogance towards its customer's, the owner of Powell, called me on my cell phone after seeing this Yelp review and suggested that instead of "hiding behind the internet" why didn't I just sue him in small claims court. This highly unusual aggressive action by the owner of this company further supports that this company is not one you should do business with. IMHO. read more

Powell heating and air is the best HVac company around. We have used them for residential and commercial properties. They also make emergency calls at their regular rate!! Andrew is a gem, and really understands value and excellence! read more

We have an old a.c. unit trying to baby it along for a while. Had Powell repair it a couple of months ago. When it quit working again they found the problem - it was a mistake they made last time. They admitted it was their fault, fixed it and didn't charge us! They could have easily lied and charged us for the service call. Good to know there are honest employees / companies still around! read more

We had a very pleasant experience although expensive because our A/C went bonkers. The estimator came the same day. We also got 3 other estimates. Powell was lowest by about $100 so we chose them. They came two days later at 8am sharp, as promised. The installers (two of them) were friendly, professional and thorough. It has been several weeks now and we are completly satisfied with our new A/C. We had our son stay around during installation to ensure that everything went well. He once was in the A/C business and agrees that the installers did a really nice job. Also, of the 4 companies who gave us quotes, Powell was the only one who accepted credit cards. So, we used the credit card and got mucho points. read more

Don came out on a Friday afternoon because our air conditioner just couldn't seem to keep our house cool. We have an old unit and were prepared to be told we had to put in a new system. Not the case here. Although he did suggest a new system for obvious reasons, he did not pressure us at all. Instead, he suggested that he do everything he could to help us. Looked the unit over carefully (inside the house and outside), explained everything he was doing thoroughly to my husband and charged what we thought was an incredibly fair price. It's now a month or so later and our air conditioner is still cooling perfectly without overworking itself. When we do purchase a new unit, thanks to Don and his outstanding customer service, Powell will be who we call. read more