This was a good company until the new agent came to town June 2023. Rate went up no explanation…read more Called some unexperienced female said we will call you back. Its been 3 weeks no call yet. even filed a complaint with the BBB. SO BEWARE GO ELSE WHERE.

We had a house fire. As the house filled with smoke, luckily our children got out unharmed…read more Fortunately we were home and able to control the damage, but lost our furnace and duct work (all right before some of the coldest days in winter). Insurance refused to adequately cover damages and boldly suggested we should have let the house burn MORE, then they would have covered damages. We are STILL without a functioning furnace. NOT the insurance company I want on my side during a horrible time in my family's life! I strongly recommend using someone else that will be there to help your family. (We have found another company). You pay all this money to insurance, they should be there to help during the bad times, not trying to find ways to not pay your claim.

I had a pretty stressful situation come up with my insurance recently--my monthly payment suddenly…read morejumped from $41 to $101 with no warning, and I had no idea what caused it. Naturally, I was frustrated and a bit concerned. I decided to call State Farm to get some answers, and I'm really glad I did. They took the time to explain that the increase was due to some coverages that needed to be signed off, and from there, they actively worked with me to get things corrected. Even though the app was still showing the higher amount at first, they didn't just leave it at that--they stayed engaged and continued working on it. By the end of the call, they were able to bring my payment down to $67, and then I was later informed that my next billing cycle will drop even further to around $48. That level of follow-through really stood out to me. I want to specifically highlight Erin Wiggins, who helped me through this process. She was patient, knowledgeable, and genuinely cared about getting this resolved for me. She made what could've been a frustrating situation feel manageable and handled everything quickly and professionally. Honestly, this isn't my first time dealing with State Farm, and one thing that's been consistent every time is their customer service. They communicate well, treat you with respect, and actually work to fix the issue instead of just giving generic answers. If you're looking for an insurance provider that will actually take care of you when something goes wrong, I'd definitely recommend them.

Everyone is so nice and helpful! Heike went above and beyond assisting us with all of our needs…read moreand questions.

My customer service representative, Kat, was phenomenal! The system tried to give us a hard time…read morewhile purchasing my policy but Kat handled it like a true professional. Courteous, professional and sharp. Mos definitely an asset to Direct Auto. 10 out of 10, I'd recommend. Ty Kat! You. Are. Awesome!!!

I've been paying full coverage with direct auto. Times are hard , so on August 8th 2025, I called…read moreto have one vehicle changed from full coverage to liability for my upcoming coverage which is automatically charged, which is why I called days prior.My bill is due on the 18th of each month. On August the 13th, there was a bad storm and I ended up on a flooded street. The claims adjuster told me my policy changed on the 8th , however, I had already paid for full coverage for that time period, my full coverage was until the 19th and they made sure to still collect my money for the following due date without returning my calls. I called on the 14th of August and did not talk to the claims adjuster until the 22nd of August ( and I still had to call her, she messaged me once that she was away from her desk and would return my call and she did not) . She basically told me I wasn't covered, which I was and then she told me she is closing my case , I can't log into my account. My vehicle is just sitting non drivable. I am so stressed from being taken advantage of. I have file a complaint with the insurance commission and finding a lawyer because this is wrong. I am very disappointed with direct auto insurance. All this time, I felt such a peace of mind with this company but not anymore.

Alexis is always so helpful and kind! Always makes the process of anything with State Farm go so…read moresmoothly!

Taylor Guerrero is amazing , she is quick to respond and always tries her hardest to get you the…read morebest rates available. I am foever thankful to her for her amazing customer service.

Excellent friendly service. They make you feel that you are part of the family. We have had very…read moregood help and service from them since we have owned houses in Huntsville. As a long term State Farm customer , our agent in Alabama choose Diana Barnes Agency for us. We experienced major wind storm damage and Snowmageddon here in Texas. When we went to buy our current house we had difficulty getting insured, but they stepped up and helped get us the coverage we needed. They have truly shown that they are a good neighbor and we give them a five star rating.

Lots of wind (weather service said 80mph) and water damage from storm. Roof and interior. Roof…read morehad holes and water poured in. Used the claim process and the company they recommended. State Farm assigned claim to Atlanta not Texas and does not communicate with property owner. ATL and claims adjusters in Colorado refuse to accept repair bid. Others in neighborhood with different agent and different company got their approvals within 1 day of storm. Their roofs are being replaced. It has been 21 days now. My house has a blue tarp, ceiling lights falling down and wood floor destroyed They will not speak to us about the issue. They will not allow contractor to discuss or be present. The phone numbers given are fax numbers. We are very dissatisfied. Sounds like this company is NOT a "good neighbor" to senior citizens and long term customers. If something positive happens, we will update but I am extremely disappointed with State Farm

David and his team are very helpful when Is comes to finding the best plan for you. They have…read moremultiple companies available with which is good on finding best price. I highly recommend them.

Friendly local business. Excellent service and very professional. I highly recommend them.read more