We have been getting our scripts filled here for over a year and dealt with the long waits, the…read morecurious ready notifications immediately before closing, and the rude behavior of the pharmacists because it was close to our home. Yesterday was the final straw. Our daughter has been getting the same script for over a year but requires a new script each time. The script was called in Tuesday and put into "under pharmacist review". I didn't babysit it this time and let it do its thing. It finally went into "in process" status Friday. Saturday morning I went into the store to pick up another script and spoke with the pharmacy tech, asking if there were any blockers to getting it filled that day (explaining that due to the delay she had her last dose that morning). They confirmed there were no delays, the medication was in stock, and to come back after 2pm. Not ideal to have to come back, but ok. At noon the script went back into pharmacist review, so I called to make sure there were no issues. After being on hold for 10 minutes, she told me that the medication is not in stock, they won't be able to order it until at least Monday, and could not give an estimate of when it would come in. To expect anyone to go without their meds due to sitting on it for 5 days is ridiculous, let alone no apology or remorse for the delay. Enough is enough. We are moving our scripts to another pharmacy. They can keep their negligence, rude attitude, and delays.

Store is very poorly run as far as the pharmacy I was on hold for almost 30 minutes then they hung…read moreup on me. I will be looking for a different pharmacy for sure. I went into the store the next day after being on hold for an hour. I asked the pharmacist about the wait. She said they were not answering the phone, between being a short staffed and giving vaccinations they had no one to answer the phone. I can understand that but either change the phone message or have the phone answered someplace else. I have to speak to them to get my prescription due to how Walgreens handles the prescription.

What a great way to receive your COVID BOOSTER and Flu shot all in one sitting. They are so well…read moretrained I did not feel either shot and I was out of there in minutes flat. A very clean atmosphere, with social distancing. Oh DID I mention you also receive a 10% off coupon for any grocery shopping you want to do. Talk about FULL SERVICE!

This pharmacy is amazing!!! After searching for a pharmacy who had my daughter's medication in…read morestock for 5 days, speaking with 8 pharmacies, Walgreens calling me about my prescription one day then claiming they don't have it the next, Safeway ordered it for us immediately and had it ready for me the next day. I don't think I'll ever use another pharmacy, despite the fact that it's 25 minutes away from my home. As far as I'm concerned, they are the only competent pharmacy and staff in the area. Highly recommend!

I realized I needed a copy of my bloodwork doctor's note. Grabbed my thumb drive and headed to…read moreOffice Depot but for some reason they were closed. I remembered Walgreens had a photo area so I went to check if they also had a printer. I learned that they can print a document if we upload it through their website. The two associates were so nice to me. Understanding and helpful. They printed my document and saved me from not being able to make my appointment.

They have great customer service. I don't understand the low ratings as I have been going for 20…read moreyears and have never had a bad experience with them. The insurance company maybe but not their fault.

I wish I could give this pharmacy zero stars. The employees…read moreare occasionally rude. The wait times is ridiculously long. The phone system does not notify half the time when prescriptions are ready. I can't believe anybody goes there. I tried to work with them but now I give up. I am leaving and never going back.

I feel like this is the best kept secretly awesome pharmacy in castle rock. I don't want everyone…read morerunning here but I have to give these employees some love. They are soo helpful and if they don't have the medicine I need they have suggestions and a connection with other king soopers to help. And a drive through!

Went in to get body lotion and saw the most perfect gift for my son. A Lego Fast and Furious…read moretechnic car. He is going to love it and we can build it together for Christmas. Forgot my actual card so had to log into my app to checkout. Thank goodness I didn't have to queue up for a temp card.

Here you find great deals (on many things you didn't know you wanted!), a clean store, and a team…read morededicated to making your experience the best. We shop for our one offs elsewhere and get all of the items we need in bulk at Sam's Club. They make it easy with wide aisles, good prices, and clearly marked prices. If you're in a hurry, order online and pickup. We're looking forward to delivery and hope it comes soon (we'd buy more here if they had it). The membership is worth it, so get one an be in awe!

Great passport photo experience with Tom! He retook it a few times so I didn't look like a convict…read morehaha. He was extremely helpful and gave me tips on expediting the process as well.

Always sit in line for prescriptions for an eternity. No sense of urgency - ever. Can never find…read morethem either

Been going to this location in Target for years. Bridget, Heather, Rachel, and Staff always take…read moreexpert care of our family's prescriptions. Excellent customer service and communication. Thank You CVS Target Castle Rock!

Worst pharmacy customer service in Castle Rock. I need to stop a prescription from being filled but…read moreyou cannot do that on the App/website. I called this evening closer to closing time and waited almost 1 1/2 hrs for them to still not answer the phone . Ridiculous!! Moving everything back to Walgreens.

Clean store. Went to have passport photos taken for a renewal. Duh me - did not see button to press…read morefor assistance. I asked the cashier and she sent someone. They were training an associate so she observed the process. Friendly people. Photos came out ok. I don't like passport photos.

My visit was flawless due to a pharmacy technician named Dani. Technically perfect, she…read moreadministered my flu shot and I did not feel even the slightest discomfort. She was both extremely professional, and warm and compassionate at the same time. She facilitated my request for the shot as well getting my prescription filled straight away. She is exactly what any pharmacy should hope their employees can accomplish, great experience because of Dani!

I used to only come to this location for service on my vehicle because the actual work done on my…read morecar has always been good. Unfortunately, the customer service and communication have been consistently disappointing. During my first visit, I was told I would receive a text when my vehicle was finished. I sat in the waiting room for hours with no updates until an employee eventually walked in and said, "Oh, there she is, your car is done." I brushed it off at the time because the service itself was done well. About a week later, I hit a pothole and got a flat tire. When I first called, I was told the damage would not be covered under warranty, so I paid for a brand new tire out of pocket. However, when I came in for the replacement, I was then informed that it actually should have been covered under warranty and that I would be refunded. The manager processed the refund while I was there. A few days later, the money was taken back out of my account and, months later, I still have not received it back. Every time I call, I'm told there is nothing they can do and that I just need to wait. At that point, I decided I would only come back for basic oil changes. Most recently, I scheduled an appointment for an oil change online. Less than a minute after finalizing the appointment, I received a text saying the oil option I selected was no longer available and that my appointment would be cancelled. The biggest issue here is not the work done on vehicles. It's the lack of communication, and accountability when problems arise. After multiple frustrating experiences and months of waiting on money that was promised to be refunded, I can no longer recommend this location. The only reason I am leaving two stars instead of one is because one representative in particular genuinely made an effort to help and positively impacted a couple of my experiences here. Their professionalism and willingness to try to resolve issues did not go unnoticed.

Not a warm welcome from employees. Women's clothing…read moredepartment over the past year clearance racks have become a complete mess and unorganized. Most items are not tagged with yellow clearance prices or have incorrect pricing signs on racks . This is my local Walmart store however I have found that the Walmart store in Parker and Elizabeth have much more to offer, they are open until 11pm and employees have a good friendly customer service staff UPDATE: Store has been remodeled in May. Much better layout and clearance section is organized for now

This establishment is poorly staffed, and always has been, they make numerous mistakes and they…read morehave no ownership whatsoever of them. They have a new answering service where you are not able to put input your refill information. You have to leave a message. I tried several times to do this on Friday the day my prescription expired. I was unsuccessful. The following business day was today the 23rd. They are refusing to refill it for me and will take no ownership whatsoever of their faulty answering service. Josie was condescending and the manager Amanda hung up on me. Neither of them were professional. I would not recommend anyone go to CVS. It's be an issue since it's inception. unacceptable.

I understand working Christmas Eve isn't ideal. What I don't understand is why that gives the…read morepharmacy staff permission to act like openly hostile toddlers with lab coats. From the moment we arrived, the pharmacy area was a live recording of complaints about wanting to go home. Loudly. Repeatedly. As if customers personally scheduled their shifts. Even better, watching one guy literally throw prescription bottles in frustration like it was some kind of pharmaceutical rage room. It was deplorable at best. And no, there were no customers giving anyone a hard time. This wasn't stress. This was unprofessional, aggressive, and honestly concerning behavior from people handling medication. If you're so angry that you're slamming and tossing filled prescriptions, you should not be anywhere near patients' meds. No one expects holiday cheer. We do expect basic professionalism and not to feel like an inconvenience for needing prescriptions filled. CVS Pharmacy might want to remind its staff that frustration is not a customer-facing personality trait. If you hate being there that much, call out. Don't take it out on the people you're supposed to help. This is especially true for the woman (I think) working the cash register at the Pharmacy.