Originally, I was very happy with the service from this "mom and pop" style shop. John and Ed were…read morevery helpful in steering me the correct carpet weave for the job. I made my ultimate decision based on the price per square foot that I was given in the store and then was told that the pricing I had was wrong, which it 100% was what I was told. This happens, I'm not upset with that. I'm disappointed with the attitude that I received after the fact, and instead of being able to work together the conversation became contentious. Huge bummer and will bring my business elsewhere.

These guys are nice to deal with, and give personal service. Most importantly, they stand behind…read moretheir installations. The owners are directly involved in the sale. I bought carpeting from them years ago when they were in another location. More recently I bought more carpet and a strip plank vinyl floor that was installed in an unheated sunroom, exposed to sun and cold... The vinyl ends became raised after less than a year. All I had to do is tell them about it. Port Chester Rug dealt with the manufacturer to get it replaced under warranty and provided the replacement labor. All the conversations were pleasant. Port Chester Rug definitely cares about customer satisfaction and I will do business with them again.

I am crushed that I have to change my review. I checked with other craftsmen. Angel allowed for his…read morepeople to butcher my floors and explain it away. I learned later, with other craftsmen, that with correct tools and consideration of my desired outcome, it was not necessary to butcher my floors on their edges. This flooring company tore my floor up. I did try to go cheap so I went with them. I did not know that when we negotiated price, I negotiated away the sealant ti protect floors and allowance to butcher my floors. I was told back/forth 2/3 coats on floor. With/without sealant? Angel said 2 coats sealant. Soon dirt is well in the grains of wood. I know because I can see where a rectifying area was made with the sealant compared to everything that sticks with floor. I have question is it the @Bona #Bona product. My first rodeo. Fixing will cost me an entire 675 sq new floor. It aches my heart. I don't have that kind of money and I wanted a nice outcome. If I had been informed more, I would have work harder to have paid more instead to spend so much more now fix in a few years after I save to do it. Why are workers not honest?!!!! Please inform the consumer the cost of cutting price. I have regrets that will cost me now to redo and seal my floors, and more, if I want to resume my useable sq ftg because you ate it away to close the gaps you butchered. Please do not do this to another customer again. Just be honest even if you don't get the job. I am so hurt.

Highly recommend this company. Excellent work And…read moreprofessional service. Very good quality workmanship.

If you need carpet and want quality products, fair pricing, expert guidance and professional…read moreinstallation, this is your store! Jack was a pleasure to work with from start to finish. He helped me find the right carpet for my new home with patience and knowledge. I really like the look of my carpets and have zero complaints. I highly recommend this place.

Got carpeting about a year ago and had a great experience. Needed carpeting for my new home and…read moreknew immediately where to go. Patrick was beyond helpful and prices are fair. I plan on getting a runner for my steps soon and I will be back for sure!

If you want an irreplaceable family heirloom hand carved and made by your Great Great Grandfather…read moreover 100 years ago ruined, get your carpet installed here. The item in question was a hand carved and glazed mirror in a hand carved wooden frame. It had been removed from the work areas and secured safely in a room not to be carpeted along with other breakables and with a closed door. The installers took it upon themselves to go into this closed room and move things around, apparently knocked the mirror over and/or knocked it against something sharp resulting in numerous chips. They had no business going into a closed door room, for any reason, without asking in the first place. And they never said anything about the damages. The way I found out was after they left, later that day, I went into that closed room and couldn't find the mirror. Finally I discovered it strewn on the bed and saw the damage that had been done. The next morning we went to the store and we were told "I'm sorry, Labor Management will be contacted and you'll hear from us later todsy". So far it has been 6 days and no contact. I do not really know what can be done. As nothing on earth, nor any amount of money can replace this treasured family heirloom, which had survived over 100 years unscathed, needlessly ruined. By the way, the carpet looks wonderful, but will unfortunately always be a reminder of our ruined hand crafted irreplaceable family heirloom.

Was helpful in the store when discussing wood flooring options but then absolutely no follow-up…read moredespite two phone calls asking for pricing and to move forward. No problem, I'll just spend my money elsewhere.

They are amazing there work is perfect the installers are polite & neat I couldn't be happier Thank…read moreyou

Amazing people to deal with. I had tons of issue with my place and they helped me through the whole…read moreprocess. I pre-ordered my carpet expecting a quick install and had to wait 2 years because the closing of my place was delayed and they held the carpet for me and did the install after i finished renovations. Lovely people work there and some of the hardest working crew. the price was amazing for the quality of the carpet. it was soft and plush just like i wanted. Hope i don't have to install again for at least 10 years but if i do i will be using them in the future.

Amazing service fabulous collection to chose fab installation no attitude here to please customer…read morethat is very hard to find, and does not matter what you pay!!! when I say my carpet installed I nearly fainted so beautiful classy I am English and I know my carpets and was brought up having English wool carpet that took a year for it to be made.

DO NOT UTILIZE. A TRULY WRETCHED BUSINESS…read more We have used Kanters on three occasions. The first two times were fine, which is why we went back a third time. The third time was a disaster and they could not have been less accountable or less accommodating. In short, Kanters sent us the wrong colored LVT flooring, which even if we were willing to accept it, was defective and not capable of being installed. In any event, my wife and I were immediately willing to accept a different color LVT flooring that Kanters had in stock so that our construction was not set back weeks (we still had to pay our contractor for two days of work reserved to install this flooring, which now could not occur). Rather than doing what was necessary to immediately deliver this new LVT flooring, Kanters said it did not have staff to do that but eventually "agreed" to allow my wife and I to do all the manual labor ourselves (picking up 25 boxes weighing 60+ lbs each). Making it almost comical, Kanters had the gall to ask that we also bring back the 25 boxes of wrong colored and defective flooring so that they could get their money back from the manufacturer (which we did). Thus, my wife and I performed a half day of manual labor to correct Kanters' mistake because, apparently, they do not have adequate staff. When we asked for a credit, this is a quote from Brian Kanter: "These type of positions are the reasons that most small business no longer exists in our world. For some reason society has the belief that perfection exists and that a manufacture never makes a defective product or sends the wrong product. I wish that was the case but it's just a fantasy." Mr. Kanter went on to equate us transporting 50 boxes of extremely heavy flooring to the time he had to return a broken TV to Best Buy. In other words, don't expect that what you get will be what you ordered or even correct. In the end, the "credit" they offered was that they were not going to charge us extra for having to pick new carpet to match the different colored flooring (something he admitted they otherwise normally do). I think the moral is shop here at your own risk. If everything goes fine they are a run of the mill flooring company. They hardly answer their phones and take days to respond to emails. But, if things go poorly, you better expect that they will shift the blame to their manufacturer and/or to you. They will not be out of pocket - you will (just as we are).

What a great place to find your new style! Fovama Rugs offers an amazing selection of new and…read moreantique rugs, as well as a beautiful variety of styles of rugs, runners, carpets, laminate, hardwood floors, and more to choose from. The place is run by the best people, very knowledgeable professionals who can help you figure out what will work best for you, even when you're not sure what you like. 10 / 10 I highly recommend Fovama rugs and the family and staff that run it. Might see ya there!

This is absolutely the best place that we have ever shopped for rug & carpet throughout NYC &…read moreWestchester. We recently moved to the area & searched all possible places but couldn't find the carpet for our stairs. Ahmad spent 2 hours searching for the best quality carpet within our budget. When the carpet was installed, it is absolutely stunning & we were beyond happy. I strongly recommend Fovama for anyone who really appreciate top quality rug, carpet & service!!!

Working with Grove Hardwood Flooring was a great experience. Our floors look amazing. The process…read morewas seamless. I'm a very happy customer. I would definitely recommend them, and I will definitely use them for my next flooring project. Plus, Doug is the man.

I cannot say enough about Doug Silva and the job he did on my floors. I have a 1928 Tudor home…read more The living room had wall to wall carpeting. The kitchen had 3 layers of linoleum and adhesive. He refinished all of it and it all looks beautiful!! In addition, he is meticulous. He reaches every single surface, including every corner, under every inch of every radiator, closet floors, etc. He masks carefully, and raises almost no dust as he goes along. When he moved my refrigerator and stove, he did so with exceptional care. On top of that, he is flexible. When my painters were running behind, he rescheduled to accommodate them. His price was reasonable and his work is simply unmatched. If you are having your floors redone, hire him. You will be really glad you did!!