Outstanding Expertise & Support!!…read more I cannot say enough good things about Steve, the owner of Big East Environmental. I had water damage in my attic and received quotes from multiple water damage/mold remediation companies -- ranging anywhere from $3K to $35K. Steve came to inspect the affected areas and gave me clear, expert advice not only on where remediation was needed, but also helped me choose the right company for the job. He went above and beyond -- recommending trusted painters/contractors, advising me on which dehumidifier to purchase, and even offering to meet with the remediation company I selected to ensure they followed proper procedures. He will also be performing a post-inspection and issuing a final clearance report to make sure everything is done to code and industry standards. His approach gave us peace of mind, valuable resources, and tremendous relief during a stressful situation. Steve's office manager, Linsey, was equally fantastic. She was professional, kind, and full of helpful tips for dealing with home damage situations. She managed to schedule me for an inspection with Steve on the same day I called -- outstanding service from start to finish! If you need mold inspection or environmental testing done right, I highly recommend Big East Environmental. They are thorough, honest, and truly have the homeowner's best interest at heart.

We had a great experience working with Eric at Big East. He was very helpful, clearing all of our…read moreconcerns, and making us feel comfortable with all of the sampling work that he did. He was generously available for follow-up questions that we had.

When we had a flood in our basement due to a water heater crack, we called this company for water…read morerestoration. Nick V our Project Manager did an amazing job coordinating all entities involved including our insurance company. He was always available to us for any questions we had. The workers moved all the stored items and debris and returned the areas to their clean normal state. This is an outstanding company and our Project Manager, Nick V. that I would highly recommend.

United Water Restoration sent job manager Nick to assess our damage…read more *Quick response time *HONEST evaluation *Offered several solutions to fit our budget *No upselling *Thanks so much, Nick! *****Highly Recommend

We called Curtis and his team to come in and restore our finished basement after a massive flood…read more We had used them several months prior for mold remediation and flood cuts, and after having a good experience, they were top of mind for us. He made an appointment quickly with us to come and give a quote, and we were sold after hearing the options he could provide to waterproof our basement so that we wouldn't have such extensive damage if flooding ever happened again. We chose to install the flood resistant cement board for the walls and vinyl flooring, and giving us peace of mind. His team and job supervisor, Victor, went above and beyond for this job. They were always timely, professional, and offered helpful suggestions along the way. We are so happy with how our basement turned out! We also used them to have our couch professionally cleaned and for insulation work in our attic. We've already seen a big difference in how the heat is retained in our home. Any question we had or anything we've needed help with, they've been there right away. We can't say enough good things about them and would use them again in a heartbeat!

They are excellent, excellent and excellent. They are professionals with high quality results. They…read morearrived on time to estimate the job. I felt the estimate was reasonable. They took the carpets the same day and delivered them in a timely manner. They called a few days later to see it I was satisfied. I give them high marks on customer service.

Chris and Diane are both very helpf. They address any questions I had. The crew that did the…read moreelectrical work were polite and courteous. They did a fantastic job. I would highly recommend them.

Aug 21 I had a house fire and the team showed up. I hired as it were my first experience dealing…read morewith such disaster. Too many teams had come up at my door and I was not in my best senses. In any case, first couple weeks of destruction process, everything was going smooth. My only issue with the workers was that one of them stole my mom's $3200. After confrontation, the owner found out and gave mom $3000 and we were assured that the culprit was let go. My trust was wavered by then but we continued with them because the owner returned mom's most money. However, the fire soot had damaged everything and I was assured that we will be able to total it all. Buy later we discovered that much was claimed as restored but here I thought that it was damaged for claim. Everything boxed up, but not protected well and seemingly left on damaged property to collect dust and debris and exposed to weather elements. During inventory process, we trying to look for a gold chain that should have been stored as well but was never found. It was a disappointment that alot claimed as cleaned and useful was also not protected well to keep so nothing was actually kept. I'm not sure who was at fault in all this but all parties involved say that it is up to the restoration team to have moved items that were worth keeping off site. Maybe it isn't this company at fault for miscommunication or mismanagement. But when we attempted to get info on some items, there was no feedback in the end. Towards the end, we couldn't continue with same to move items from property in order to prepare. I'll give you this, They were great with the demo part. Fast and furious. I am not confident about restoration, but that could be because my stuff was truly not restoration worthy. But because a big chunk of claim went to dry cleaning (stuff I never kept) and here, I lost a lot of potential claim amount.

I highly recommend Prime Mold removal and think they are excellent at what they do. We have had…read moreseveral major water damage incidents including a pipe leak from our next door neighbors and an extension roof leak which in both cases affected multiple levels and caused significant damage to our three story brownstone. The Prime Mold team is highly professional and deconstructed, completed mold remediation and restored ceilings and walls including drywall, plaster and painting that had been stripped down to the brick. They take unusual pride and put great effort into their work. Thanks to you all -- you're the best! Brad and Valerie Zilbersher

We hired Prime Mold Removal after a burst frozen pipe caused significant water damage throughout…read moreour home (attic, primary bedroom suite, living room, and basement). Mike responded immediately and was on-site the next day to assess the situation. His professionalism, transparency, and clear communication made it easy to move forward with confidence. Mike, Simon, and their team were outstanding from start to finish. They completed the water mitigation and mold remediation in just three days--impressive given the scope of the damage. The crew was highly skilled, respectful of our home, and extremely detail-oriented. They protected our belongings, kept the work areas contained, and thoroughly cleaned up at the end of each day. Communication was excellent throughout. Mike also provided prompt, detailed documentation for insurance, which made the claims process much smoother. While insurance approvals took time (outside their control), once cleared, the rebuild was completed in only three weeks--far faster than expected. Even minor finishing details were handled quickly and without issue. Prime Mold Removal exceeded our expectations across the board. If you're dealing with water damage, mold, or need reconstruction, I highly recommend them without hesitation.

My mom had moved to a new apartment in Far Rockaway near the beach. We expected moisture but after…read moretwo months I was convinced her apartment had mold. I'm highly allergic and could never breathe well when visiting. One night after a huge storm we came back to her apartment to find white patches on damp areas of the carpet. My mom, who is not allergic, started gasping for air and we wore masks trying to clean it up as best we could. I felt it was too dangerous for her to stay there without having an evaluation. Owen replied quickly via text for all the information and was there the next day. He did a very thorough inspection, informing my mom of different parts of the apartment to keep an eye on, especially the door frame leading out to the patio and a ceiling crack. In under two days we had a full report and no surprise, mold was all under the rug and in the walls. Using this report we were able to break the lease and get her out of there ASAP. Thank you very much to Owen for coming by so quickly and taking time to really check all the areas. It was a huge health concern and now we have peace of mind.

I received a response to my late evening inquiry within an hour. I had someone on site to assess…read morethe sewage cleanup that was needed as a result of a backup. Indoor Mold Specialist was quick, communicative, respectful and patient when dealing with our co-op board. The cleanup crew was scheduled the morning after a holiday. They were on time and had the job done within a few hours. A plus is that they are licensed and can provide insurance which is a requirement for our building.

Last week a Pipe under my sink disconnected from the main pipe, causing water to pour out. The…read morekitchen was flooded, including surrounding cabinets, with water seeping into the Garage ceiling below and flooding parts of the basement. I found Thorough Restoration on line. They came over to inspect the damage, laid out the entire plan of what was needed to clean up the damage and laid down several heavy duty fans to start the drying process. They came by daily to measure the water percent in the affected walls, floors, ceilings and carpeting and they replaced the garage ceiling and insulation to prevent the formation of mould . They were very thorough and very pleasant to work with and I highly recommend them as a restoration company.

From the owner: We provide top-notch water damage restoration services with utmost professionalism. Our team of…read moreexperts is dedicated to handling all your restoration needs efficiently and effectively. Trust us to restore your property to its original state, ensuring a thorough and professional approach every step of the way.