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    Kings Floral

    4.0 (1 review)
    ModerateFlorists

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    Garden Of Eden Florist

    Garden Of Eden Florist

    3.3
    (20 reviews)
    4.3 mi
    $$

    Ordered flowers from sympathy.shop for funeral services, which was off the website of the funeral…read morehome. Figured this would be an easy and secure way of ensuring a smooth process. I received a confirmation from Garden of Eden Florist stating delivery would be made ahead of the service. Flowers were not delivered and I Immediately called the florist. Received an answering machine message. 37 minutes into the service and this company could not even bother to call me back, much less deliver what they promised.

    My husband and I ordered a sympathy arrangement of plants, flowers, and a bow, for a family member…read more As you'll see from the pictures, the one we ordered and the one delivered are remarkably different. 1. We're not upset because they didn't include white Peruvian lillies.  We're upset because they didn't include ANY flowers. We didn't expect a perfect match, but we did expect an item close to what they advertised. We bypassed other arrangements on their website because they didn't contain flowers/accent features. It didn't matter because they sent exactly what we passed on. We appreciate that they responded to our email complaint but the explanation didn't make sense. In response, we were told that because of covid, they didn't have lilies. However, it's difficult to imagine that their entire shop didn't have ANY flowers to use as a substitution. Instead of giving us the elements we wanted, they added a few more plants. Adding something we didn't want, while ignoring what we actually ordered and expected, was lazy at best, and unprofessional at worst. (Once they decided they were incapable of fulfilling our order as contracted, they could have called for further instructions, since they had our phone number.) 2. It arrived without a ribbon. What happened to the white satin ribbon "to commemorate the life of the deceased", as advertised on your website? Instead of "lush elegance" you sent a sad, uninspired arrangement. We weren't given a satisfying reason as to why the ribbon wasn't included, either. We were told "there are no design notes regarding that on the order." The order was made on THEIR website. It would have been admirable had they just been direct and said, "Oh my," "It looks like we messed up!" This will be a two star review because they did deliver on time and they did respond promptly to our complaint. In response, though, this is what we were offered: "If you'd like a partial refund for the bow and 2 stems of alstroemerias, I can authorize that, it's a $6 value." We told her it wasn't "necessarily" about the money: we were disappointed because we were looking for an elegant arrangement to serve as a reflection of our sympathy. They say their "goal is to exceed our customers' expectations with quality, value and professional service." Garden of Eden, you've failed miserably.

    Photos
    On the left was what they advertised. We chose it because of the added elements. It had that elegant feel about it.
    On the left was what they advertised. We chose it because of the added elements. It had that elegant feel about it.
    Garden Of Eden Florist
    Garden Of Eden Florist

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    Kings Floral - florists - Updated July 2026

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