While the hotel is a decently nice one in the middle of nowhere Highlands + hiking nearby, their customer service is pretty awful. I wanted to get married in the highlands, and I heard lots of good things about ceremonies in the middle of nature in this area (in Scotland, you can get married anywhere with their free roam law).
I let the hotel know in September 2023 I'd be coming for a wedding with my fairly small (large for international travel) group of 15 people, but we wouldn't be using the hotel for their wedding package, etc. They would not give any sort of group discount. I did, however, ask to reserve the dining room for the post wedding dinner, but they said they book that 90 days out.
I reached out 90 days from the wedding, and they had already given away the dining room to someone who signed up for their wedding package. While it felt unfair after communicating 6 months out, I scrambled to find another restaurant in the rural area that is Glencoe, praying they'd take a reservation and group my size.
In the 3 months prior to my WEDDING, they emailed/ told me on the phone about 5 times that they have a one bride policy!? I had been planning for 6 months to come to their hotel for a special day in my and my husbands life, and now they're telling me that I have to hide all bridal decor, outfits, no ceremonies near the hotel, etc. I have to HIDE that I'm getting married because they brought in a bride later than me. I get that you want it to be special for the "paying" one, although we paid for rooms for 15 people, but how disrespectful can you get?
We then had purchased high tea for a pre wedding day bridal party experience. We paid more for the outdoor experience and two weeks prior they canceled due to damage of the domes. That's fine. When we arrived for high tea, the waiter that took care of us did not provide a menu, was annoyed when we asked what tea options there were, and treated us very rudely throughout.
The day of my wedding, the host at the restaurant for breakfast asked me if I was with the bridal party, and I said which one? He then proceeded to try to sit me with the other family and I said "sorry we're with a different wedding/group". He then put me in the bar area to eat, where they sat families with dogs. The rest of my bridal party they put in the restaurant without me. It was a very strange and awful experience from this hotel during one of the most special occasions. So sad! I did not let this hotel ruin my wedding for me, but they surely tried. read more