I lived here 9 years and it was horrible every step of the way. This place is infested with…read moremultiple species of cockroaches, there's mold everywhere, they do not clean the stairwells literally ever, and there's a water leak somewhere almost constantly, resulting in weekly water shut offs. The building manager is barely there, so ann old bigoted woman who cannot help you in anyway with anything is the point of contact most days, and the owners are beyond rude. The apartments come dirty, and then they charge you for it when you leave, even if you live there 9 years and leave it spotless. The pool burns your skin because the idiots don't know how to take care of it. The parking lot will give you a flat tire. The elevators break down monthly and it took them a year to fix the one. The list goes on. It's a terrible place to live and you should absolutely never consider this shit hole.

My boyfriend recently started a fellowship at the Cleveland Clinic and we decided to move into 1…read moreOAK. The apartment manager, Brook, helped us find an amazing unit. We have a fabulous view. The apartment has lots of natural light and closet space! The whole complex is super clean, renovated and up to date! There is a great gym with a huge selection of fitness equipment. I can't wait till summer to tan by the pool. The best part is the location. I can walk to Whole Foods and do all my grocery shopping! Lakewood is filled with cute fun bars! Living at 1 OAK has made me love Cleveland. I HIGHLY recommend this building. Management also let me know they are installing a Starbucks machine in the lobby!!!

STAY AWAY! Horrible…read morePDLW coverage; with no opportunity to increase your coverage. Old windows that allow frigid air to seep in the apartment, creating high gas bills to stay warm. Domenyque and Jessica, are friendly; however, Kimberly, the apartment manager is AWFUL, at BEST. Stay AWAY!

Very clean, the front office is very nice, gym is clean and put together well. Also, good securityread more

Victoria Plaza -- Peace, Beauty, and a Fresh Start Moving to…read moreVictoria Plaza has been one of the greatest blessings of my life. After a long season of stress, upheaval, and even a fire, finding this home has felt like God's hand guiding me into peace again. I'm now in a beautiful one bedroom on the 19th floor, and every day I'm grateful. The ceilings are high (around 10 feet), which makes the space feel open and airy even though it's smaller on paper. The quiet enjoyment here is something I haven't experienced in years -- it's calm, safe, and truly restorative. The view from the top floor is incredible. My cat, Romeo, spends his days looking out the windows like he's watching over the whole city. It brings me so much joy to see him so content. The staff here deserves special recognition: * Lisa, the supervisor, is steady, kind, and professional. * Carol, who helped me lease the apartment, made the entire process smooth and encouraging, she is the reason I came. * Julie and Joe have been warm, welcoming, and consistently helpful, Julie gave me the keys when I took possession. * And the maintenance team has been wonderful -- patient, skilled, and quick to help, even with things like curtain rods that I can't measure to save my life. The garage looks exactly like the photos online -- clean, bright, and secure. Everything here has been exactly as promised, which is rare and deeply appreciated. I paid to break two leases in the past because of misrepresentation. After working seven days straight, including a double shift, I came home tonight, sat down with a glass of wine, and felt nothing but gratitude. This place has given me back peace, quiet, and a sense of home that I haven't had in a very long time. If you're looking for a clean, quiet, beautifully maintained community with staff who truly care, I wholeheartedly recommend Victoria Plaza. I am so grateful to be here. I thank God and Victoria Plaza.

This has been the best place I have ever lived. The plaza is very SAFE and SECURED which is very…read moreimportant now a days. It's clean, lots of parking spots, easy to access to shopping mall and Walmart. The management staff are really friendly and responsive, specially Carol!

The best thing about Sturbridge is the maintenance team. They are truly stellar, good guys. The…read morerest is crap for what you pay. If you like dog poop throughout the grass areas, unclean TRASHY neighbors, dirty hallways, unprofessional office staff, garbage overflowing, dogs barking all night long, mice in the walls, unsafe fireplaces, mold, shady business tactics, then you won't mind living in this dump. I highly recommend speaking with the neighbors and looking elsewhere if you're looking for a safe place to call home or a home where you will experience peace and quiet. You can get much better for the price you'll pay. THEY WILL RAISE YOU RENT EXPONENTIALLY EACH YEAR. They are not BBB members, and if you do your research, you'll find some other very honest, compelling reviews. Their rating with BBB, by the way, is just a little over 2 stars. One of many examples of this trashy place: https://www.cleveland.com/community/2022/04/early-morning-hot-tub-fight-sends-man-to-hospital-westlake-police-blotter.html

I love the community feel you get at Sturbridge. Pricing is very reasonable for everything you are…read moregetting. There are so many great amenities that come along with it. They have been remodeling all their units too so if you're going to be a new tenant you are getting a newly renovated unit. There is a big fenced in dog park. And the hot tub is indoor so it is open year round! The clubhouse was also fully remodeled last year, so it's all new and beautiful. There's even a dog wash station in the clubhouse! They are really good about cleaning their amenities which is so nice because I have lived in many apartments growing up and I would never set foot in their pools. But the pool, hot tub and gym at Sturbridge are always cleaned and maintained. Everyone in the office and the maintenance team are all so amazing and helpful. Turn around time for a maintenance request is usually quick and done if not the same day then the very next day. I loved all the attention to detail from the staff when it came to decorating for the holidays! I only left because I got married and I am moving out of the country. I do miss living at Sturbridge and highly recommend anyone looking for an apartment to check them out and take a tour!

In the beginning, this was a great place to live. Shortly after move in, however, we started having…read moreissues with parking. We let the office staff know that there were very few parking spots due to our apartment letting the next door condo tenants park in our parking lot. (Note that upon move in, they issued us a parking sticker which means nothing because it doesn't get enforced). When we called, the office stated that if we have no parking by our building, drive 1 mile down the road and park at another building. (This is still an ongoing issue.) THEN... they leave us a note saying that they are redoing our balcony and that it would be 8-14 days. That was in September and they still are not done and we cannot go onto our balcony. (And then start another project with the doors!) Maintenance is goo but this place starts too many projects and can't finish them all timely. Also, they have no regard for their tenants. There is ALWAYS a "solution" to tenant issues.

Many issues with this place. First, most stuff is broken. Broken roads, broken doors, broken…read moredishwasher, broken washer and dryer, and broken stove. Second, maintenance never comes to fix anything. It is always, I will send someone by and no one comes. But by far the worst is that they keep the trash in the entry way (vestibule) but call it the "rubbish room". Walking past everyone's garbage twice a day is not fun.

I've been here a year now. I still like it! From what I've seen and heard, I think I lucked out and…read moregot in a good building. I have a friend in another building that's going through hell with some obnoxious neighbors. It's a crapshoot. We're living in a hive so you must be considerate of your neighbors. My neighbors are nice, it's still pretty quiet, the hallways are still ugly, the landscaping is improving. Lots of new plants and shrubs, mulch! Just like downtown.

Terrible place to live. Filthy dirty on the outside and inside. Roaches and bed bugs ruined my…read morefurniture. Back parking lot floods above the garage. Concrete chips fell from the ceiling and dented my car. Elevator always broke down.the entire back parking lot needs to be replaced.poor management. They will steal your entire security deposit when you leave.if you want to do laundry, plan on it for a week. People leave there clothes in the washer and dryers for 24 to 48 hours. Basement outside the laundry room always floods. It stinks down there and the smell of mold.trash compactor outside the back entrance always breaks down and it smells terrible.whole bunch more terrible living conditions but I don't have time to post everything. Just a terrible place to live

A Well Deserved Word of Appreciation for Westbury Apartments!!!…read more I've lived at Westbury Apartments since April 2024, and while the past year and a half has brought its share of challenges, I feel it's time to offer a word of encouragement to the management and staff who continue to serve this community with diligence and grace. The recent fire was deeply disheartening--especially after all the effort that went into remodeling the building's facade, installing a new entrance, and refreshing the brickwork and paint. Yet in the aftermath, Westbury responded swiftly and professionally. Restoration crews were present around the clock, and professional cleaners were brought in to remove dust and debris from affected units across three floors. My own door took two days to secure, and when it loosened again weeks later, the office responded the same day to address it. Karen, the Office Manager, has been consistently kind, composed, and responsive--no matter the situation or the personalities involved. When I shared my discouragement about the condition of the fifth floor and the emotional toll of coming home to a damaged environment, she responded with heartfelt understanding and immediately coordinated with the head contractor to schedule a proper door replacement or repair. This is an older complex, and no building is immune to hardship. But I've witnessed firsthand how Westbury's management remains attentive, proactive, and committed to doing what is right--not just legally, but morally. Unfortunately, rumors and misinformation have clouded the reputation of this community, especially online. Even a recent false alarm added to the strain. It seems management can't catch a break, and yet they continue to show up, listen, and act. I've lived on this side of town long enough to know the cost of leaving--I've broken two leases and paid nearly $8,000 to do so. After the fire, many residents chose to move out, and I could have joined them. But I stayed, because I've sincerely enjoyed living at Westbury. If I move in the future, it will be for proximity to work--not dissatisfaction. So today, I offer a single good word. It's a start--and it's deserved. Accolades to Westbury Management, maintenance, cleaning staff, and especially Karen. You've gone above and beyond, and I see it. Thank you. "Let us not grow weary in doing good, for at the proper time we will reap a harvest if we do not give up." -- Galatians 6:9 Sincerely, Peggy Stewart (North Olmsted Resident)

sucked worst management ever. leasing people are rude asl. management hates kids so if you have…read morekids don't bring them here. if i could rate 0 stars i would. they also don't care about the roads in they own development it's legit covered in pot holes half filled with asphalt because they are cheap and lazy

Beautiful apartment with a beautiful view! My daughter and I…read morehave been here 6 months and have had NO problems! Best place we have lived so far. Staff is super friendly and helpful. Every one on staff is nice. Come join us here and use my name for a referral

The Berea Townhouse Apartment complex is located on the south end of campus on Bridge Street. As…read morewell, the townhouses have convenient parking on the back sides of the apartment complex. The townhouses are steps away from the Berea Post Office, the Berea Library and Pizza King. The back of the apartments over look Coe lake. The only downside to living in the townhouses is that you still have to share a bedroom. My senior year my roomie (Amy 2) got the top bunk. I am too lazy to crawl up there when I am tired. B-W pays for everything here...heat, water, sewer, cable, and phone. It has all the perks of living in a dorm but without most of the hassles.

Great apartment. Small but adequate. Safe. Maintenance is great. I recommend if looking for a…read morereliable apartment.