Suggest to stay away. Today is Wednesday. I brought $100 worth of dry cleaning; I asked for the order to be completed by Friday. They advertise same day service. They were going to charge $200 (they said expedited service is double). Then I asked for Saturday, and I was told would still be double. They offered to do for $100 and return on Tuesday (6 days from now). Completely inflexible, unreasonable, and deceptive (why advertise same day service if it costs so much more). read more

I had to call the police. This tailor did very shoddy work on my wedding dress. It was unwearable. When I tried to get it to bring somewhere else, she whipped the dress out of my reach and demanded I pay more money in cash first. This went on for several visits, as she upped the price each time, far beyond our original agreement. Eventually, I called the police. They came to the store and were able to negotiate an agreement. (Happy ending: someone else fixed it. It looked beautiful.) read more

This is an amazing cleaner in our area. Ann can tailor ANYTHING beautifully. Their service is awesome.

Warning!! DO NOT use this dry cleaner!! I bought a brand new beautiful white top for the summer and to be exact it cost $78 dollars. I wore this once and brought it to this dry cleaner which we had been using for quite some time on a weekly basis. They LOST the shirt (they claim they gave it back and this is a lie) and refused to refund me for the lost item. They said they would keep looking and instead of calling and giving us updates I had to call them. In the end they agreed to give us a store credit of $50 bucks!! Why would I want a $50 dollar store credit - I want them to pay for a new shirt!! We will not be using this terrible place ever again OR the credit and will switch to Craft cleaners in Princeton which offers free pick-up and home delivery. I will ensure that this story is told so no other customers are cheated out of their beautiful clothing. Kingston Cleaners Dry Cleaner 0 likes Like read more

I love this cleaner!! The owner is so nice and helpful, she is very popular with the customers. Great customer service and quality.

First of all, let me begin by saying I have never written a review on any item on e-bay, amazon, businesses or anyone anywhere. I have no Facebook account, and actually, don't even use the internet much. But my experience at "Kingston Cleaners" was so atrocious, I had to do something. Reporting what happened to me here appears to be my only recourse. I have been down to "Kingston Cleaners" a couple of times and asked the managers to help me. Two different people refused to do so. So......here I am on "Yelp". I think Betty M. just lucked out. She was treated nicely and got great customer service. But it was a fluke. Many others of us did not. (And is this woman "popular" because she's the only nice person there?) Besides, the manager being "nice" is something to be expected, not a special favor. I'm "nice". I mean....anyone can be "nice". So what? Did they help you? Did they make you a happy customer? Betty M. got good treatment at that place?? Betty - you lucky dog, you!! (If you're reading this, I want to clarify that I am joking, Betty M. Only joking). And - as far as Jones M. is concerned, the prices were only the tip of the iceberg. I only had one sweater to clean and they took forever. It was ridiculous. The item was due by 3 p.m. yesterday. I show up at the front desk at 2 and they're still not done. Please note that I had dropped it off over a week prior. The service was as slow as molasses. I accepted the hum-drum slow, expensive service, figuring maybe I just won't go there anymore. It becomes obvious they're taking advantage of the fact they're the only local dry cleaner in the small town of Kingston, NJ. But then the real disaster arrived. When I finally got my sweater back, they hadn't mended it as I had asked them to (and, yeah, paid them to). And when I point out they didn't mend it, the lady refuses me a refund. I've been there a couple of times and have spoken to a couple of different people. The first lady just complained to me about the price of dry cleaning chemicals, and the second one blew me off. I wouldn't have had the sweater dry-cleaned in the first place if I had known they weren't going to repair it, so I'm out a lot of money. Thank you, "Yelp" for being a place I can go to report these things. Nobody else helped me, but this site did. Forget about bad customer service! My experience at that place was nothing short of traumatizing! read more

I took 3 pairs of pants in for hemming a few months ago in a rush (procrastination on my part). The lady was so nice, and agreed to get one pair done by next day for my business trip, while the others would be ready a few days later. The first pair was fine. She did a nice job. I picked up the other two pants about a week later. I was in a rush that day too, so I didn't try them on. It was a couple months before I wore them. When I finally put them on, I realized that they were still too long. Looking at the hem, I don't think she actually altered them at all. I had already paid and didn't keep the receipt. So I did not go back to discuss. But I will not use this business again. read more

Love the work the tailor did on my dress! I had a complete makeover done on my long dress for my company Christmas party. The tailor reshaped the neckline and completely reshaped the back to better form fit my body. She had such creative ideas and worked with me on numerous fittings to find the perfect fit. Will definitely come back! read more

The workers are very nice. Prompt service. My only negative comment is the price. This is nearly NYC prices -- in the middle of NJ! I'll be taking my business elsewhere. read more

Excellent service,very fast, and reasonable prices. The owner is super nice as well. I brought a shirt that another cleaners botched and it came out beautiful. Highly recommended! read more