I just recently bought a 2024 Jeep Wagoneer from Darrell. He actually found the vehicle after I…read moretold him what I wanted. There are many good things that I can say about this experience. Darrell made me comfortable no matter what we were discussing. He answered all of my questions and addressed any concerns I might have. It was a used vehicle but it was sparkling when I came to pick it up. All concerns I had were taken care of. Darrell had Alex describe all of the Wagoneer's features (which are many) before I drove off. The paying process was fast when I was picking up the car. He also helped me with some other issues (insurance) as well. I'd give a 5 star rating and recommend Tanner Dodge to everyone.

My wife and daughters were traveling to Kentucky and their Jeep started having problems on a…read moreThursday night. Luckily they made it to their destination but the car wasn't working well. I called Tim in service and he said he'd squeeze them in. Tim took great care of them and was able to fix the problem and get them back on the road. Great job saving their trip!

I bought a Honda Civic Sport from them. The salesman was awesome and I love my new car!read more

Found a few Vehicles that i Liked, sent request on Availability, contacted the next morning. 2…read moreDays later at the Lot, was shown the 2 both Dodge Caravans, as well as one I had saw that was not on the lot at that time. Lance Wireman was the gentleman I was working with from the start through buying the other vehicle i had looked at. The KIA Sedona, sharp van, the bells and whistles to suit me, never pressured, shown the facts, and decided it was the van for me. Need a Vehicle i Highly Recommend Gates Hyundai and Lance Wireman, Patient and Knows the Vehicles. Superb Service

I bought a 2015 Toyota Tacoma from Don Franklin Mitsubishi back in January (2017). The sales staff…read morethere are really fun to work with. We negotiated on the price of the truck for over a week with regular calls and texts. Most of that time was spent making jokes and wisecracks. We were able to meet somewhere in the middle on the price and I still think (4 months later) that they gave me an awesome deal. The car/truck buying experience I had there was really enjoyable and I recommend to anyone looking for a car or truck to check out what Don Franklin Mitsubishi has in stock. If they have what you're looking for I suggest you buy it from them. Another thing worth mentioning is that they really do care about their customers and their reputation. They are willing to go the extra mile to make their customers happy. After driving my truck for a couple weeks I noticed that it pulled to the left just a little bit. So, I hoped that Don Franklin Mitsubishi might help with the cost of an alignment. No problem! "Just send us a copy of the bill". Life happened and I wasn't able to get my new truck in the shop for another 3 months (the alignment wasn't to far off). I had some concern that it had been to long and they might not be willing to help cover the cost of the alignment at that point. So, I just emailed a copy of the bill to them as they had requested 3 months prior. One week later, I received a check in the mail fully reimbursing me for the cost. If you're looking for good customer service and value for your money I recommend you check out Don Franklin Mitsubishi in Nicholasville, Kentucky. Ryan K

Once they get your money, the after sales support is abysmal. They WILL NOT return any phone calls…read more Steer clear of these guys. Customer service is well below par.

I paid cash for an SUV with only 90,000 miles on it. The engine blew up after 90 days. and now no…read moreone is available to take my calls. Watch your step. And that's only the latest chapter in the fiasco in the catastrophe that was doing business with this lot: - They were supposed to do some minor cosmetic repairs as a condition of the sale. It took almost two weeks to get it done. And when they finally did it, it still looked like crap. Despite Tim Neese (the owner) acknowledging that the work was shoddy and that "his people must've sent it to someone besides his regular guy", he did nothing to make it right... and quit returning my phone calls. - I paid cash, but their accountant Murad still tried to force me into signing a document that allowed them to run my credit. When asked why, he said "I do the paperwork, this is what you do. Please sign." Despite my refusal to sign this "necessary" document, Murad was still able to complete the transaction. Those are a couple examples of my experience with this dealership. I'd say save the headache and buy your vehicle somewhere else. But be careful, this guy runs multiple lots in the area.

Everyone was very nice and helpful. Worked with me and went the extra mile to get me exactly what I…read morewanted. After being turned down by 3 other dealers I am very pleased to have stopped here. Thank you 12k and Under, I love my car!

Bernie is the most honest guy in the automotive repair business. Doesn't matter the make or model,…read moreBernie will get to the bottom of it. I just bought a Pontiac solstice convertible and I've had it up there three times and he has it running great right now. The only thing better than his knowledge and customer service is his pricing. Before you get your car serviced... Let Bernie look at it first.

Great work. Even better price. Bernie always gets our vehicles in-and-out in good time with…read morequality repairs at an unbeatable price.

Totally disappointed in Courtney as a service advisor. Very disrespectful. Never had this kind of…read moretreatment before. Done in front of service manager....then she made Team Member of Month??? Not very good business practice. Connie Joyce P.S. the service I received on 3 vehicles in last couple of months was exceptional.

We were visiting in the area from Pennsylvania and heard a grinding sound in our rear brakes. We…read morefirst called Glenn In Lexington and they said it would be TWO WEEKS before they could look at our vehicle. Our daughter suggested we call Big M and they said they would work it in that afternoon. The mechanics explained and showed my husband the problem and replaced the faulty brakes and rotors that afternoon at a very reasonable price. We would definitely return to this dealership!!

I had a horrible experience with this auto place. They did nothing I asked them to do and charged…read moreme 200$ just to look at my car. I was very disappointed.

My daughter started attending Asbury University across the street from HRS. The car had trouble…read morestarting so I had her take it to their shop. They ran a diagnostic test and followed up with me. I was very pleased with the price and the service.

Good price on fix. Do great work. Do really good work on Harley davidson bike!read more

Couldn't get anyone to knowledge I was in the store & when the finally did they acted like changing…read morethe oil in my bike would be too much trouble, because of the tailpipes. I brought it home & did it myself.