The care is average. The doctors don't really review your tests with you, they just say look fine…read more I have glaucoma and would like to see actual pictures and compare with previous 6 month pictures. Im not confident they compare to look for changes. Billing is a nightmare. On hold for 20 minutes each call. Pay a bill, keep getting billed for it. When i finally talk to someone they say my payment from 6 weeks earlier would now be applied. 6 weeks to apply a payment!

We had a very positive experience with the Light Adjustable Lens (LAL) after cataract surgery. This…read moreadvanced lens allows vision to be customized after surgery using gentle UV light treatments that fine-tune the lens power. Following surgery, my husband wore special UV-blocking glasses full-time for several weeks and returned for quick, painless in-office light sessions. These treatments precisely adjusted the lens shape and power to meet his individual vision needs, including nearsightedness, farsightedness, and astigmatism. Once the desired vision is achieved, a final "lock-in" treatment stabilized the results. The process is done one eye at a time. My husband is experiencing clear vision much sooner than Dr. Warren originally anticipated and is already going in this week to have his second eye done. From start to finish, his experience has been outstanding. Every member of the team was professional, kind, and attentive. Appointments were efficient, well-organized, and we truly felt cared for throughout the entire process. The surgery center itself is state-of-the-art, equipped with the latest technology. See my pics! We are extremely grateful for the exceptional care and would highly recommend this team to anyone considering this type of surgery.

He is the top in his specialty and still CARES immensely. He is unbelievably down-to-earth and…read moreunaffected by his success. He is one of the good people who just so happens to be a top-rate doctor, too.

It's rare these days to find a doctor and staff this amazing! I had an emergency eye issue on a…read moreFriday with a severe infection , My optometrist sent him pictures, he squeezed me in and took great care of me!! He has the best bedside manner, gentle and kind and well as knowledgeable and explained everything about what was going on.. He made me feel comfortable and I would highly recommend this Dr . The front desk and nurses were friendly and so willing to help!!

Poor customer service. I went in for a lump on my eye. They told me they would get back to me with…read moreinfo regarding surgery and they never did. I went to another provider.

I had a minor muscular imbalance in my eye that was both a cosmetic and functional problem for me…read moreas a professional. I spoke with several friends who are physicians and multiple of them told me that Dr. Shulkin is the best in his field and who they would go to themselves. Before seeing him, I had done vision therapy and used glasses with prisms. Neither of these solutions fully corrected for the issue. Dr. Shulkin was highly reassuring and said I was a great candidate for surgical correction, which would involve moving a muscle in each eye by about 5 millimeters. He said both eyes would take a combined 15 minutes and that he estimated an 85% chance of perfect outcome on the first surgery, with a small possibility that a follow-up would be needed for minor correction. The procedure itself was very simple, though it requires general anesthesia due to the whole cutting into your eyeball thing. The facility was great, people were friendly, and pre-op and post-op instructions clear. Dr. Shulkin checked in with me several times to be sure things were going well afterwards and noted that the outcome looked fantastic. There was a little soreness which improved markedly within a couple days, and 2 weeks later other than a little redness, there are no visible signs. Most importantly, the results were great. Alignment is perfect, and function is 100% with muscles seemingly in full balance. I had waffled on doing this surgery for years, but am very glad I did. I highly recommend Dr. Shulkin.

BEST EXPERIENCE! Dr. Bradley Bowman was recommended by Grok AI and he was was worth the price! I am…read morea very anxious person when it comes to doing these things. I started wearing reading glasses at 45 yrs after having a 20/20 vision. My brothers decided to do in LASIKPlus in Plano TX and they paid $1000 less but their experience wasn't as good, although they are doing better now. My brothers had headaches after the procedure and pain during. I didn't have ANY PAIN and Dr. Bowen doesn't use any "dark glasses" I didn't have to get my eyes dilated! They use other high tech cameras and gadgets! I didn't feel any pain! And had a blast with the "explosion of colors and shapes" that you experience during the procedure :) LOVED IT! Highly recommended !

In late 1965, Mick Jagger (Rolling Stones) recorded "Mother's Little Helper, the opening line of…read morewhich was "What a drag it is getting old." Jagger, who was in his 20s at the time, could not have been more right. How he knew this nugget of truth in his 20s is remarkable. I went to see Dr. Nettune about eye surgery. I liked the fact that the building has huge letters on it "Eye Institute of Dallas" because frankly if you need eye surgery you can't possibly see the addresses on the buildings. So that was a good start and much appreciated. The office was clean and modern. They practiced. social distancing in the availability of chairs, which I liked tremendously. I arrived before my appointment time but I did not have to wait too long to get started. All of the people with whom I interacted were friendly, professional, and very competent. I went through a battery of exams to assess my situation. It was all very thorough. When I was able to see the doctor I did not feel as if he was trying to upsell me or rush me into something I did not need. I told him my situation and my end goals, and we decided on a course of action that seemed appropriate. My surgery is upcoming as this review is written but I feel confident that I have made the right decision.

Dr Ehrhardt is so caring. She never rushes through an exam. She took her time and explained how to…read moreuse my new contacts. She was very thorough. The office staff at the new Richardson office were very kind. My tech Robert made me feel at ease. The office is beautiful and appears to have all the latest equipment. I received detailed photos of my Retina without being dilated. It was so easy to be seen for a thorough comprehensive eye exam. Thank you so much!

I love this gal! She is is so sweet and caring. I was a former patient @ another location, and…read morewhen I found Dr.Lynn Ehrhardt @ this Richardson, TX location, I was thrilled. I've already seen her, recently, and have forwarded her name to 4 other family members, who, were also thrilled to see Dr. Ehrhardt was practicing in Richardson, TX. She loved my in-laws and was so sad to see my mother-in-law, recently, and hear of my father-in-law's passing this year. She is thorough and actually corrected a misconception that my husband was borderline glaucomic, when, in fact, it was called physiological cupping. Very professional, kind, and takes the time to sit down to ask, if you, the patient, have any questions. Dr. Ehrhardt truly has a wonderful "bedside manner"!!!! I highly recommend!!!!

Dr. Wyll is the best. From the moment you walk into his office you are treated like family from…read morehis front office staff to the nurse who takes you back. Dr. Wyll is very caring and listens to your needs and concerns. He is not there to sell you glasses or contacts. He wants to be sure you are taken care of, healthy and that you can see the world clearly.

Dr. Wyll has a new address, just north on Coit Road from his old address. 15635 N. Coit Road,…read moreDallas 75248. Great eyecare, spotlessly clean office. Friendly, caring staff.

I cannot say enough good things about this practice…read more Everyone...from Shauna who was so nice to me setting up the appointment, to the lady who checked me in at the front desk, to Desk who was so sweet and caring, to Dr. Godfrey who was so thorough and friendly, to Veronica who assisted him. (Shanna & Deja are the correct spellings....DARN auto-correct.) LOL

Emplyees have no emails. Medical personnel call from blocked numbers. All office call are routed to…read morecentralized call center. Messages never returned. There is no way to communicate with your designated office or medical team. Absolutely the worst horrible service of any meical facility I have been involved with.

I arrived at my appointment 10 minutes late. It shouldn't matter because you usually wait a really…read morelong time at this office. Someone arrived five seconds before me (of course her appointment was set for 10 minutes after mine as doctors do, they set appointments back to back and then they can't fulfill those timeslots so you wait forever). The front desk told me that I'd be going after that person, since it wasn't fair to her that I arrived late. But we were both gonna wait in the waiting room for a really long time anyway. It wouldn't have mattered, which is what I tried to communicate. I disagreed with how they handled the situation and chose to reschedule my appointment. They proceeded to tell lies about me to the doctor and send me a letter telling me that I can no longer be a patient there. I've always thought the staff had way too much authority in this office, this confirms it. They were definitely on a power trip! Please stay away from this place.

Office seems to be all about money over anything else. Scheduled appt. as new patient for what I…read morebelieve is an allergy in one eye. I was called with an estimate and advised I would need photos, dilation, and that 100% would have to be paid upon the visit. First, they hadn't even see me, have no idea what is actually wrong if anything but are already piling up the charges with "what I'm going to need." A little fishy to me. Moreover, the BCBS EOB often shows I owe less than what doctors bill, so I asked if I could pay the majority of my bill but leave a little back pending the EOB. Absolutely not. Pay now is only option or we won't see you. I get money is important but when 90% of the 'new patient' conversation focuses only on that, that is very telling of what kind of office it is. Such a turnoff. So I cancelled my appt. That was met with a smug response that projected complete apathy on their part. On a side note, looking at their combative responses from other low reviews. It pretty much confirms my decision to cancel. UPDATE 5/28/2024: Their original response was something like 'Have a great day.' As expected they couldn't help themselves and deleted that with yet another combative response to their growing negative reviews. As before they take no responsibility for anything and hammer away at excuse after excuse. They show no record of my call because I use a pseudonym for fear of retaliation.

We LOVE Dr. Claire Chu and followed her here to her new practice that just opened September 1,…read more2025. Both hubby and I have had cataract surgery performed by her (at her previous practice) and just love how she connects with her patients. She is an expert surgeon and takes the time to really explain all options and answer all questions. She is so approachable and we look always look forward to our appointments with her. The staff is equally as friendly and welcoming. Her new practice is inside the medical building next to the old Richardson hospital located on Campbell Rd near Collins Rd. Address is 399 W. Campbell Rd. She's located on the 4th floor. The office is beautifully decorated with a white textured wall at the reception area and with a predominantly blue color palette. Very soothing, with pops of orange color in the artwork and accents. We both are thrilled with results of our Pan Optic cataract lenses. We also both required a follow up procedure due to the uniqueness of our eyes. I needed a Yag procedure a few years ago and hubby needed his lenses polished post cataract. She even explained that the surface of his eye was similar to a raisin and needed to be polished to smooth it out. Now that's down to earth language that we can understand! We are so happy with Dr. Chu and you will be too!

Dr Chu is very warm, kind and thorough. Her office staff is warm and efficient. They have developed…read morea checklist for post surgical medications that will be very helpful.if you're looking for an opthomologist look no further.