Absolute joke. Not professional whatsoever. I witnessed, three other people before me have to deal…read morewith the rudest front desk ever. The ladies seem to hate their job, hate people, hate that you even come in to the office...we wish we did not have to. After my first visit, safe to say I will not be back. Doctor, nor nurse,nor front desk stated any procedures, just stuff they might do and say "its 600 dollars, if you can not pay, you can leave." Like HELLO?? I will be calling the insurance, filing a dispute, a claim for no care, as well as the countless things I can do. This is a sad office looking for a money grab....no care about patients whatsoever!!! May I add...I went in for a severe Varicocele, blood in urine, nause. Guess what he treated me with? An Allergy pill. LOL!! BE AWARE OF THIS SCAM HERE!!!

Would not recommend this place. Staff are rude. They moved and talked at a very fast pace and it…read morewas hard to keep up. We were not given opportunity to ask questions much less process what was going on/or what we were being told. Dr. Beck (very rude and arrogant) wanted to do a procedure on my husband and our choice was do it right then or find another urologist. There was no asking questions allowed or even the possibility of scheduling for another day. Needless to say we left with Dr. Beck following behind us mouthing off the entire way out of the office. Would give zero stars if it was allowed.

My husband started out with Dr George at this clinic for bladder cancer. The Dr was insensitive,…read morenot friendly, NOT gentle, and irresponsible. We switched to Dr. Reynolds at Covenant Urology as fast as possible. Dr. Reynolds , Dr. Owen, and Dr. Nicholson are all very good!

I traveled to Lubbock to avoid sexual problems caused by traditional prostate surgeries. I had an…read moreoversized prostate. Lubbock was the closest facility offering AQUABLATION which promoted very low rate of side effects. I ended up with retrograde ejaculation. Don't listen to the medical experts. Retrograde is terrible and it will ruin things. Post surgery. I had a video appointment with Dr. Spore which for some reason the office told me they were not submitting to insurance. $250. During the appointment Dr. Spore was multitasking which I figured wasn't a big deal. Then when I told Dr. Spore about the side effect he was dismissive and lacking in contrition. He even said, "it is what it is." I did not like how easily he brushed off his lack of success in not avoiding the side effect. After that he tried to act sarcastic and it was not the time to be passive aggressive. Please avoid Dr. Spore. He is incompetent and not compassionate. I hope nobody goes here with the hopes of avoiding retrograde ejaculation. It ruined my whole life. I don't want that for you.

Thank goodness for Grace Clinic! Not only do I have all my doctors, lab and imaging under one roof,…read morebut it doesn't even feel like a medical clinic. I love how you wait outside of the exam room instead of a just a large, cold waiting room. When I go for my women's annual, I'm given a real robe instead of the cold thin ones! LOVE THAT! Yeah there are occasional waits, but what medical place doesn't have a wait time? I'd much rather wait in a comfortable environment with pretty artwork than sit in a waiting room with a ton of sick people. Not only are my doctors there but if I'm feeling under the weather I can go to the walk-in clinic and be seen. I can even check-in on line and skip the line. I have never been around so many doctors that are down-to-earth and treat you like they really care about you. Grace Clinic will be our Lubbock go-to always.

Dr Day has a way of always making me smile & feel important. The nurses do as well! Thanks Quincy &…read moreLisa! Love you all!