Excellent, courteous service! Came out on a Saturday and did troubleshooting to get me back up…read more Very knowledgeable and fair. Will definitely use them on all future appliance issues. Thank you R&K!

I've had to use my couple times and has always been fair with Price and working with me getting the…read moreparts whatever I need I would definitely recommend

Real friendly and great customer service will say five stars they even went further with my service…read moreand cleaned my dryer up

This has been a reasonably priced store in the past. However I needed a stove element quickly for…read morethe Christmas holiday cooking. Much to my surprise, I was charged over double for the part compared to other online/in store prices. They had me over an barrel since I needed the part immediately, so it appears Brian's Appliance marked up the price significantly.

We have a Frigidaire induction range and started getting the ill fated 45 error message. Frigidaire…read moretried to schedule a company out of Charlotte but we insisted on something closer. Charles came out and quickly diagnosed a fan issue. Sadly Frigidaire is VERY slow sending parts so it took a while for the fan to arrive. Charles came out the next day after the part weas received and we can now use our oven again. Charles explained the issue and ensured that everything was working as expected. He was pleasant and courteous and he got us going. Thanks

Charles was our repairman for our refrigerator. He arrived when he said he would, he was…read moreappropriately dressed, and very well mannered. He was knowledgeable about our Frigidaire, and sorted out what was going on almost immediately. He set up a diagnostic arrangement which will show us whether it is worth repairing or buying another one. It was a very good experience for us.

My home warranty company assigned Appalachian Appliance Repair to the service request for a leaking…read moredishwasher and non-heating microwave. I reached out to Justin via a text message, and he called me the same day, on Tuesday, to schedule an appointment for Thursday. He gave me a 2-hour window and showed up on time during the first hour. He quickly assessed the situation and submitted the necessary documentation to the home warranty for replacement. I would use his services again.

Justin is very dependable. He tells us when he can come, and he arrives punctually. He is very…read moreknowledgeable and zeros in on repair requirements quickly. And his repair work is outstanding. If Justin foresees a problem, he will explain the necessary repaor and do it correctly. My wife and I have used his expertise several times, and we are very satisfied . We recommend Appalachian Appliance Repair very highly.

Aaron really knows his stuff. He is truly dedicated to his job and customers! He will not give you…read morea run around whatsoever! He really is a master technician!

This guy is a scam. 0% recommend using his service. He came to my house and took the belt off the…read morewasher. Charged me $100 and I never heard from him again despite my attempts to text and call him everyday for 2 weeks. He sucks. What a disgrace to humanity to rip people off like this. I have now been without a working washer for a month and have decided to just fix it myself. I am appalled at such behavior. I am a single mom and $100 to get something vital in my household fixed is no small amount. I am so angry. I hope he never makes another $1 until he goes and works for someone else and is held to a moral standard by a real man who knows right from wrong.

Over priced work and the ice box still doesn't work for over 2 months paid out $660 for a casket on…read moremy fridge. The technician came back 3 times and wanted over $300 for another 2 gasket seals. I could purchase a new fridge for $1000.

If I could leave ZERO stars I would. BE VERY CAUTIOUS hiring this company. May say multiple parts…read moreare bad when there is NOTHING wrong with the ANY of the existing parts. At the end of Jan 2026 ... I was told they "specialize" in Bosch appliances so we had them come out for diagnostics. We were getting error msg e24 and e01. After "testing" the parts we were told BOTH the heat pump and control panel needed replaced, they quoted over $1500 for repairs. We looked at videos to replace these parts ourselves and it didn't look too difficult to install. Bought the parts, spent $918 (+$159 diagnostic fee with this company), it took less than 30 minutes to install the parts. After running the dishwasher STILL got the SAME error messages with brand new parts. Figuring maybe we did something wrong or maybe the new parts were bad, was obviously upset, ran the dishwasher 2-3 more over the next month or so, always ended with same error codes. After reviewing additional videos, found one that emphasized that the DRAIN PUMP IMPELLER cover MUST be CLICKED into place. After checking the cover, it wasn't locked into place properly, it took a little pressure but finally it clicked into place. Ran the dishwasher and haven't had a problem since. Ended up testing the original parts we took out that we were told needed replaced and there was NOTHING wrong with them. Called the company to ask why this simple fix wasn't checked to begin with and why they aren't trained regarding these types of things. Somebody named Steve returned my call, said he was going to call back and never did. A week later I called them back and Steve answered the phone, he was very rude and I probably wasn't too nice back tbh. He ultimately said since it had been a few months there was nothing they would do. He said if we had called back sooner, they would have done another diagnostic test. Which makes no sense, since I was told the parts were bad. If I hadn't done my research the actual issue would never have been fixed. My problem is that Mr. Appliance should have been aware of the most simple fixes for the Bosch product they said they specialized in. They cost us a LOT of extra money and stress, however, I AM thankful I didn't pay the company over $1500 to fix a problem that DIDN'T EVEN EXIST. If you choose this company keep in mind they may not be looking out for the customer's best interest and go with the most expensive fix when the most simple of issues could be causing the problem. They could have cared less to address my concerns. **The service was done under Shannon Smith, ask Steve he knows what this is regarding. I also left a review on BBB and Google.

David came and fixed my mom's refrigerator and did a great job. She contacted him again to repair…read moreher oven and it has been almost 4 MONTHS and it still is not fixed. He keeps giving different stories about waiting on the part then says he can't get the part. He never calls her. She has to keep contacting him. He now agrees to refund the money and was supposed to have brought it to her the past two days. Has not shown up yet. Definitely would not recommend.

David was very prompt. He fixed my dryer and it works great! He was cheaper than anyone I called. I…read moreWill highly recommend his service. He traveled very far and never changed me mileage He had My Business

Ive had my sewing machine serviced here for five years because they are the only ones in town. They…read morealways comment on the bad quality of my sewing machine bc it came from wal mart. This is the same sewing machine that ive been using to earn my complete income for five years. I cant stand having to use this store. Find somewhere else if possible