Excellent, courteous service! Came out on a Saturday and did troubleshooting to get me back up…read more Very knowledgeable and fair. Will definitely use them on all future appliance issues. Thank you R&K!

I've had to use my couple times and has always been fair with Price and working with me getting the…read moreparts whatever I need I would definitely recommend

Charles was my repairman. He was very informative on the washer. He fixed the switch on the washer…read moreand if I wanted to get a new one he would try to fine for me

I needed my dishwasher repaired. Wes got in touch and was very communicative. He kept me updated…read moreon time of arrival and took time to figure out the issue. He was very nice and explained everything. Would highly recommend.

If I could leave ZERO stars I would. BE VERY CAUTIOUS hiring this company. May say multiple parts…read moreare bad when there is NOTHING wrong with the ANY of the existing parts. At the end of Jan 2026 ... I was told they "specialize" in Bosch appliances so we had them come out for diagnostics. We were getting error msg e24 and e01. After "testing" the parts we were told BOTH the heat pump and control panel needed replaced, they quoted over $1500 for repairs. We looked at videos to replace these parts ourselves and it didn't look too difficult to install. Bought the parts, spent $918 (+$159 diagnostic fee with this company), it took less than 30 minutes to install the parts. After running the dishwasher STILL got the SAME error messages with brand new parts. Figuring maybe we did something wrong or maybe the new parts were bad, was obviously upset, ran the dishwasher 2-3 more over the next month or so, always ended with same error codes. After reviewing additional videos, found one that emphasized that the DRAIN PUMP IMPELLER cover MUST be CLICKED into place. After checking the cover, it wasn't locked into place properly, it took a little pressure but finally it clicked into place. Ran the dishwasher and haven't had a problem since. Ended up testing the original parts we took out that we were told needed replaced and there was NOTHING wrong with them. Called the company to ask why this simple fix wasn't checked to begin with and why they aren't trained regarding these types of things. Somebody named Steve returned my call, said he was going to call back and never did. A week later I called them back and Steve answered the phone, he was very rude and I probably wasn't too nice back tbh. He ultimately said since it had been a few months there was nothing they would do. He said if we had called back sooner, they would have done another diagnostic test. Which makes no sense, since I was told the parts were bad. If I hadn't done my research the actual issue would never have been fixed. My problem is that Mr. Appliance should have been aware of the most simple fixes for the Bosch product they said they specialized in. They cost us a LOT of extra money and stress, however, I AM thankful I didn't pay the company over $1500 to fix a problem that DIDN'T EVEN EXIST. If you choose this company keep in mind they may not be looking out for the customer's best interest and go with the most expensive fix when the most simple of issues could be causing the problem. They could have cared less to address my concerns. **The service was done under Shannon Smith, ask Steve he knows what this is regarding. I also left a review on BBB and Google.

Our ice maker had been broken for a month. One tech said it needed a part and then would be back to…read moreinstall. The appointment was canceled due to medical emergency, but we couldn't get a reschedule. I called Mr Appliance, was scheduled, tech came out, diagnosed the problem (no part needed) and had the ice maker up and running that afternoon! We are very grateful.

Update: Initially Elite called back quickly. Repairman…read morearrived on time. Seemed knowledgeable. $150 for a house call & "minor" (as he called it) repair. We were happy... seemed reasonable. After he left, wife tried to use Dryer... no heat. He hadn't even checked to see if it was working. I called... no answer. Left a message. No reply. Called again next day.... no answer, another message. Later that day I sent a text... still no reply. VERY UNPROFESSIONAL. DO NOT USE. I guess he's really only in it for the initial call and charge... not a repeat customer or recommendation. Would have been a 5-star review, then a 2-star. now a 1-star.

So,I agreed to a $95 service fee ,he answered his phone promptly after my call,came over,assessed…read morethe need for a computer part(mother board) as he leaves he asks for a $360 check and says the part should be here b here as soon as Friday(3days away) or the following Monday July 3rd.July 7th he calls to say my parts are in a warehouse in kingsport( but he will call this company,who he has used 5 yrs .with only 1 other problem) and that he will follow up with a call to this company in Chicago to reorder if necessary.We are now 4 days from 2weeks that I am without my repairs and $360 is not in my bank account. Later today,Sat.7/8/23 I will again attempt to hear from this man. I am appalled at such a no care attitude,when a simple text message to keep me advised would've made me happy.Its 3am Sat.and thinking about this has kept me up planning next step. I read another customers complaint and it seems this is how he operates sometimes.He was referred by people onMr.City in the know,he and one other guy. ..hoping he has some sense of conscience to make it right. I care for my infirm wife(which is exhaustng) and added pressure at this time of our lives(we are both in our 70's).

Saw a sale on Lowes website for a brad nailer. Website showed there was stock at that store…read more(Bristol, TN), but sale was to end at midnight. Drove immediately to store. Waited almost 40 minutes to get someone to help me get tool down off the shelf. After I finally got the tool, I went to check out, but they refused to honor the pricing shown online. The manager stated that it was "online pricing only" and they don't honor the pricing shown on the Lowes website. I consider this false advertisement. Very disgusted with their customer service.

I have used Lowes all over the country and always had exceptional results…read more We moved to a new home here in Piney Flats. We bought our appliances here and Blinds for every window for this new home. But...then we had a vinyl fence installed. The communication with the installation department was terrible and the end result of the fence was even worse. Then I am told that yet again I have to deal with the"installation Dept. yet again. I have spent a lot of money at this store alone. My suggestion is ...Do not use this Store for fencing. I am so very disappointed. I feel blessed by having a wonderful husband who is very understanding of my poor choice. And we wasted thousands of dollars of our hard earned money.

Godsey supply staff are like family. They are kind and respectful. I recommend them for the…read moreprofessional experience and courtesy. Best products in town as well. If your looking for windows, cabinets, lumber and etc. their the company to see.

From the owner: Excellent product knowledge and customer service. Good…read moreinventory levels with some products not available elsewhere