Luke was our sales representative and really sold us on Kitchen Magic! We loved the idea that their cabinets are manufactured in house and are genuine wood. I highly recommend Luke who was a pleasure to work with and was very knowledgeable. read more

I met with Kelly Piccininni today. She patiently and professionally presented all the products available for my kitchen renovation. The cost was in the moderate range and the quality was above average. I will look at other contractors to compare quality and price. read more

I met with Charles back in September to give us a quote to reface my parents' kitchen cabinets. Charles made a long trip to meet with us and spent over an hour going through every detail and every option available to make the project easy and affordable. I was blown away at the time and detail and follow-through! He even brought samples of a refaced cabinet and I thought the quality was perfect for the project. We felt comfortable with Charles and trusted that the end-result would be amazing. However, due to an unexpected financial expense, we were unable to proceed with the project at that time. I hope to do business with Charles and Kitchen Magic in the future! read more

Read the fine print. In 2021, I had my entire kitchen cabinets refaced along with new doors & some of the draws. I chose Kitchen Magic because the warranty is a big deal for me. Since said time, I've had 1 cabinet door exchanged & the other was to put heat shields under the doors by my stove. It was done for free because the Rep intervened. Now that same door that was replaced is hanging from the hinges. Per their service dept. "It's an easy fix, 1 hour at $250." It is alleged that the so called warranty is only for the parts, not labor. Horrible company read more

This is now April 20 25. Kitchen Magic started my kitchen in August 2024. They are still not done re-caulking and refacing what the original installers didn't do correctly. Then they came up about a couple months later and said the caulking would fix the splits in the re facing mayerial. Even I knew that was wrong, but this is what they kinda get over on customers with. Then you get fluffy emails from the owner. No Cindy, your contractors, your refacers , and your customer service people all need replacement. There's no communication. It takes weeks for them just to send you caulk for them to use. Then it takes weeks for them to send the person to fix their mistakes. There is no communication and when you speak with these folks, they try to make it seem like it's all the customer's fault. No responsibility at all. Stay away from this business. 20 grand for eight months worth of headaches, lies, delays delays delays, and no communication. No stars no stars no stars -10 stars. read more

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Why would anyone use this company they just use some king of plastic sheeting. ITs peeling buckling and mounding coming apart. Find a company that uses real wood! read more

Kitchen Magic - Cabinet side buckling - General Contractors Near Me - Nazareth, Pennsylvania

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We did not do any comparison shopping, we simply relied on the fact that Kitchen Magic is a well established kitchen remodeler. Indeed, everything was done professionally: cabinet refinishing, carpentry work, plumbing, drawer installation, quartz countertops, tile back splash. They were very responsive to requests, timing and even a minor follow-up. As this is newly installed, I can't address concerns about longevity but I do feel confident that the company stands by its product based on our experience with the installation. read more

This is an amazing company. They have done our kitchen and my daughter's kitchen. Their staff are real craftsmen who take great pride in their work. They show up when they say they will, they work full days and leave the workplace clean. Use them and you will not be sorry. read more

Days after the project was done the laminate on our countertops/cabinets was already falling off and breaking and they have silly small font exceptions with their "lifetime warranty" that cost you more money for their incompetence and poor materials. We've had way more issues than we ever imagined and for the cost of the project, it's not worth it! GO ELSEWHERE. read more

Amazing work! Thank you so much for my beautiful kitchen. Met a super friendly representative at the Kitchen Magic Kiosk and they took my information. I felt cared about as a client from that moment on. They helped me envision a new, functional space. The materials are great quality and beautiful. Love the countertops and cabinets. A new, completely custom kitchen really changed the look and feel of my entire living space. read more

Kitchen Magic did a cabinet reface in my kitchen in Sept 2020. In June 2022 they did a backsplash and new counter install. Around Nov-Dec of 2022 I noticed the grout where counter meets backsplash chipping and cracking along entire perimeter. I reached out to Kitchen Magic 2x for correction over the past 2 weeks: They have completely ignored me. Also, if you go with this company be prepared to be your own designer. The free consultation is with a sales rep who know nothing about design and just wants to make a sale. Beware of this company. read more

Kitchen Magic - Cracked grout - General Contractors Near Me - Nazareth, Pennsylvania

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Relentless hounding if you inquire about their services. Multiple calls every days for week.

After talking to this company at the Rockland County Home Show a few weeks ago we left our contact information. A day or so later my wife was called to set up an appt and to give them some basic info on what we were attempting to do. The appt was then set for noon on 3/7/2020. In the week prior to the appt both her and I received a total of at least 5 calls to confirm the meeting and to make sure that both "Decision Makers" were going to be home. We also each received a separate call to ask what we wanted to do, number of cabinets, total length of counter-tops and were we planning on changing the floor. My wife also received at least 2 e-mails conforming our 12:00 appt. Very annoying. At 11:45 I received a call from Mark to inform me that the sales rep was running late and would be there at sometime between 2:30 and 3PM. This is after we sat around all morning waiting for him at the scheduled time. When I said that would not work, he wanted to set a new appt. for a different day. I told him at that point that I would not want to do business with a company that operates like this, and his reply was that we could get a discount. Not a chance Kitchen Magic! If this is how they treat prospective customers, I can only shutter to think how they must act during the construction process and if after the installation issues come up, how they would be handled. I am sure not well or professionally. Stay away from KITCHEN MAGIC, as they will waste your time. read more

Let me start off by saying that our sales rep was excellent and tried her best to make this work. Unfortunately, the rest of our Kitchen Magic experience was a nightmare. 1- They don't prepare you for the mess that they are going to make. My house was full of dust so much so that I ended up having to take my son to the doctor because he had an asthma attack. The thin piece of plastic they placed on the doorways did nothing to protect the rest of the house. 2- The original vinyl they put on one of the cabinets was scratched and not placed properly. It took them 3 different tries to get it right. 3- When they were done with floors they left gaps in between the flooring and the moldings that we had. They wanted to cover the gap with pieces of vinyl. Hello, do they not know that once you clean the floors (which I do very often) that the vinyl will begin to strip?!?!? 4- We had so many people coming in and out of our house. One to move the appliances; 3 different people to fix the vinyl; one guy to do the flooring and tiles; another to finish the boarders and put back the appliances; not to mention the 2 different inspectors that came in to address our complaints. 5- The project manager who was assigned to us rarely communicated with us. And based on what the contractors told us, there was very little communication between them and the project manager. 6- They took too long to finish my kitchen. They started on our kitchen on October 16th. It is now November 20th and they just finished. One of the owners has reach out to me but I honestly don't care at this point. Too much time has passed and I am extremely frustrated. Yes it is true that the cabinets are covered by their warranty but hopefully, the vinyl on the cabinets last so i don't have to deal with them ever again. I hope this review helps not only those looking to redo their kitchens but also Kitchen Magic. If you are looking to stay in business you need to rethink how you handle your customers and get new contractors for goodness sake! read more

Kitchen Magic - Scratched vinyl places on the cabinet - General Contractors Near Me - Nazareth, Pennsylvania

Do your research before going with this company. The only thing worse than the quality of their work is their terrible customer service. We were so excited about our kitchen makeover and the experience was awful from beginning to end. We decided to go with Kitchen Magic even though they weren't the cheapest quote because we thought we were going with a reputable company. We were very mistaken. read more

I'd give them zero stars if I was able to. Of all the contractors we used for our home remodeling, Kitchen Magic was by far the worst. Terrible customer service, nobody answers the phone, calls and emails are never returned and we waited five months after the cabinet refacing was done for an issue to be resolved until we finally had another contractor fix it for us (four months and three emails before we even got a response from Kitchen Magic). The technician who came out to fix the chips in the refacing was incredibly rude and obnoxious. He was angry that I had him come in via the garage because it was a rainy day, he never put down the cardboard that was delivered with the supplies the previous day to protect the floor (he claimed it was too hard to vacuum over cardboard), never introduced himself, he was short and snappy when I showed him the work to be done, set his work area up in front of the pet food dishes and basement door, slammed the basement door in front of me when it was in his way, set his tools directly on our brand new hardwood floor and Corian countertops and told me it was okay, that he didn't hurt anything. And actually argued with me about that. When he was finished and I inspected his work, I found two areas that weren't fixed even though I pointed them out to him when he arrived at the house. It was a terrible experience and the only thing I'm happy about is that they're out of the house and I never have to see them again. read more

Kitchen Magic did a great job resurfaced my kitchen several years ago and has been wonderful in servicing the few repair needs I have had since then. I would not hesitate to use them for updating your kitchen cabinetry. read more

After just a few short months we have notice numerous problems with the kitchen. Immediately we noticed the our drawers, which out stacked three drawers high, scrap against each other when opened. Kitchen magic "fixed" this problem but now all the drawers are angled which was their "only solution". Now the cheap lamination, which they claim not to use, is peeling off! read more

Kitchen Magic - General Contractors Near Me - Nazareth, Pennsylvania

Made an appointment through their kiosk at Costco in marlboro NJ for a 12 o'clock appointment on Saturday 3/24/18 and was told that both my wife and myself needed to be present , being that we both work all week we needed to set aside our valuable family time on Saturday which would have been OK if they showed up. At 12:05 PM I called to find out where they were , after being placed on hold i was told that their representatives prior appointment was running late and that I should just wait around, I asked how long and they told me they did not know. Horrible experience, no courtesy call to let me know they were running late, not even able to tell me how much longer I should wait around which should've been easy if they were to call their rep back and ask how much longer he will be at his prior appointment. read more

Kitchen Magic did our kitchen in two stages over three years and we are very pleased to say that we are delighted with the results. From the beginning to the end the process was open and fair. Starting with the knowledgeable sales person and proceeding through the technical measuring appointment, installation, follow up, and subsequent service we were made to feel comfortable with the project - on both occasions. We felt our business was valued and our home was respected by every representative that came through our door. We refaced our kitchen and did our countertop at a later time. We had another urgent household expense and had to put the countertop off for what we thought would be six months that stretched into three years. Kitchen Magic assured us the job could be sectioned out with no consequences and even exceeded our expectations by offering us just over the initial price they quoted three years prior to complete the quartz countertop and back splash. We required service on two occasions and received prompt attention and the repairs were made with no charge on one occasion and little charge on the the other since it was our decision to change something after the job was completed. Five stars well earned and a pleasure to do business with. We have referred Kitchen Magic to friends and family without hesitation and will continue to do so. They all have been as satisfied as we are. read more

Absolutely love kitchen magic! Best decision I could make for my kitchen remodel. They were very professional, offer a top notch product and offer a lifetime warranty. Best thing was they manufacture all cabinetry themselves, do their own installation and customer service is second to none. Everyone who has seen my new kitchen loves it! I would highly recommend them to anyone looking for a kitchen remodel. read more

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Unless you have over 12 feet of cabinets this company will not help you! Translate that to "unless you spend X amount of dollars we will not come out to help you." Never mind that you still have a need (I have a 10 foot cabinet), it's not worth their time. All of the companies: Kitchen Magic, Kitchen Tune-up, etc., will not help. I had one company say that do not "do bathrooms" though if I spent a minimum of $2000 they would do it!" Beware! read more

I hired KITCHEN MAGIC to replace 18 door fronts, 6 drawer fronts and molding. I am on my fourth appointment. The first time doors/drawers were delivered but without the molding. The second time was to install molding and replace five doors and one drawer front that were defective, but installer hung them anyway. During the second appointment, the second, more professional, installer noticed the molding was the wrong color and one of the replacement doors was for the right, not left side of cabinet. Hoping the third time would be the charm, but wasn't, the latest replacement door had the holes for the hinges in the wrong location which obviously didn't match up. Find a company that can do the job in one take, especially for a job as simple as this was. It's not worth the inconvenience and upset in your home. The customer service rep refers to these incidents as my challenges that they are correcting. I suppose this is the politically correct term for inferior product and overall incompetence. I'm supposed to be grateful that they are stepping up to fix all their mistakes. Believe it or not, this company has been in business for 41 years. Shop around for a better price, quality and dependability read more

I have no complaint with the quality of the two kitchen re-models done by Kitchen Magic. But their customer support AFTER completion, has been abysmal. I have tried repeatedly to schedule some simple repair work, covered under their lifetime warrenty and I cannot even get a call back. Very disappointing. read more

This is a follow up -- I finally heard back after my bad review and they came and fixed everything. They also cleaned up completely this time. Much better! Annoyed that it had to be redone, but happy with their warranty and their work. read more

A sales representative was very friendly and has explained the whole process in details. They are very similar to other companies selling they products/services with long presentations and shiny brochures. $56k estimate for 14 cabinets kitchen? I'll pass. P.S. Cambria quartz countertop quote 80% higher than anybody else. I didn't need any "custom" cabinets... read more

I recently ordered new quartz counter tops for my kitchen through Costco. Costco uses Kitchen Magic as their contractor -- they were wonderful! The men who came to my home, from the man who first arrived to place the order, the man who measured and took pictures to the installer were all professional, always arrived on time and were most competent. The finished job was excellent, I couldn't be happier. They do entire kitchens, I only needed the counter tops. read more

Based on other reviews our following problems with KM seem to be VERY common and consistent: We ordered two cabinets in November, 2019 to add to our existing layout (from a different manufacturer). The job has yet to be completed and it's now March 2020. I am getting progressively frustrated and now worried as the customer rep at KM and our original sales person are NOT returning calls and texts to help address the problem. The installation has been fraught with design flaws and technician inabilities. My wife and I have gone from likely having given them a good review to now telling others to STAY AWAY! The frustration from their unwillingness to address the problems and communicate with a paying customer (they require ~50% $ up front) is unacceptable. There are too many other cabinet/kitchen designers to pick one that will make you wish you hadn't. In retrospect it appears they do not honor and follow through with smaller jobs. I guess our money is not as green... read more

This review is geared towards city dwellers. If you live in NYC and want to see my renovated kitchen and bathroom, just call Kitchen Magic and ask for Joe and he will give you my contact information. I can give you a virtual tour for now.  This will be a long review, because I wish that someone had provided this information to me years ago, so I could have enjoyed my dwelling much sooner and my now deceased husband who loved to cook, would have had a fine kitchen to work in.   I live in a high rise coop building in the middle of Manhattan and having endured major renovations 15 years ago, I was putting off doing anything about my deteriorating kitchen and baths. I heard  of horror stories in our building where reputable contractors began work after receiving a hefty deposit, and then suddenly disappeared .Others had to wait many weeks to get coop approval  to do a renovation and had to pay the coop huge fees for damages caused by their contractors. Then of course the issue of living in a dusty apartment when a renovation is taking much longer than anticipated, is enough of a concern to keep putting off getting my dream kitchen. On top of that, I have family members who have asthma and allergies, and the dust was bound to cause problems. Lastly, who has time to navigate such an endeavor when life seems endlessly busy.    So I lived with my kitchen despite cabinet doors peeling,  counters looking dull and the floor starting to bulge because I was simply not ready to go through the ordeal of a renovation.  However, I started doing research and almost signed on with a contractor, but he was so impatient with my questions that I kept looking.  Somehow I came upon Kitchen Magic advertisements and I started researching resurfacing of kitchen cabinets.  When I called, I was given the name of Joe Deluca, the NY sales representative.  Thats when things started to look up for me.   Joe (now my go to person) was the person who I consider pivotal in helping me make the decision to sign on with Kitchen Magic.  We quickly made arrangements to get together and I loved that he was a true New Yorker...no frills, no high pitched sales...simply matter of fact, to the point and very clear about what could be done and what could not be done. He is also very personable and an animal lover with a huge heart.  I had a strong gut feeling and trusted him immediately. He patiently answered all my questions, came up with great design ideas and in no time at all, I was signed up and ready to go for a complete kitchen overhaul. I read the history of Kitchen Magic on their website, and having been in business since 1979 gave them credibility that others lacked.   Also the fact that the daughters of the founder are running the family owned business had its own appeal and I could relate having been in my own woman owned business.  Because the cabinets are not removed, our coop building considered this cosmetic changes and not a renovation  and there was no need for coop board approval or extra fees. Nothing was slowing us down.  Within a few weeks, the crew came and began their work.  They tented off a section of the apartment to reduce the dust and although it was crowded and uncomfortable, I was assured that all the work would be done in a week.  I can endure anything for one week.  Believe it or not,  the day of completion(5th day)was the day Covid shut down the city and all the buildings.  The crew left, the city went on shut down and I had a beautiful new, sparkling kitchen...with my only regret being that I wish I had  done this years ago.   Every-time I walk into my kitchen, its a joy and I  marvel at how bright and beautiful it is.  I can't wait to show my neighbors, when its safe to visit.  For city dwellers, Kitchen Magic offers a solution not available with general contractors.  Their products are high quality, their work is excellent, and the price is substantially less than doing a total renovation.   A lifetime warranty comes along with their product which is not offered by any cabinet places I have dealt with.  I had to leave during the pandemic  and when I returned, I found moisture damage in two bathrooms.   I did not hesitate to call Joe and he came to my place, helped me come up with ideas for resurfacing and building new cabinets and Kitchen Magic is almost complete with my two bathroom renovations. I have more projects planned. Kitchen Magic has a very organized system. My project manager, Maranda stayed very close and communicated well and made sure that issues were resolved quickly. Kitchen Magic is a perfect solution for city dwellers.  This was  a less expensive, less cumbersome, less time consuming  solution to getting my dream kitchen and bathrooms. Thank you Joe, Miranda, and all those working behind the scenes at Kitchen Magic. You have brought much beauty into the lives of my family, especially during this difficult covid period. read more

I contacted them to make an appointment for a cabinet resurfacing. When they called back to schedule the appointment they would not meet with me without my husband - I advised them that I am capable of making a purchasing decision - they would not give me an appointment without my spouse present. It is 2021 how arcane - whether you are female or male it is incredibly rude, sexist and unacceptable to not come to a home to give an estimate when requested by a person who states that they are a decision maker in the home!!!! If you have any sense of self I would recommend that you find a company that is does not prejudge the customer!!!!! read more

We were pleased with the quality product offerings. They didn't overwhelm you with choices. We chose solid wood cabinet facings. The installation crew was outstanding. Top quality workmanship. The only slight negative was a bit of home office disorganization. The pricing was more reasonable than other vendors. read more

If i could give this company zero stars I would!!! We are selling our home and set up our photos to be taken the day after our install. I have been dealing with kitchen magic for 3 Months for a very simple cabinet refacing of 12 cabinets that had been damaged in our kitchen. FIRST, they stalker call me to the point of annoyment for a month about my install date of Nov. 12th... to which NO INSTALLER SHOWED UP. This was a MASSIVE inconvenience for my family, the photographer and our realtor. Not to mention the kitchen wasn't ready for the photos and it was a financial loss and inconvenience because the kitchen was in disarray. Then when kitchen magic apologetically sent the installer to come a few days later... when he opened the boxes the order was COMPLETELY WRONG. We had to cancel our open house. KITCHEN MAGIC did NOT listen to our needs. They manufactured the incorrect style of cabinet faces so they did not match our other existing cabinets. Our kitchen looked like a checkerboard. THEN, when I called to complain about ANOTHER massive inconvenience... I was assured they would replace the mismatched faces promptly and free of charge. At our next install date...the installer again opened the boxes and the new faces were not there. He had to leave because there was nothing for him to install. THIS COMPANY IS A JOKE. THEY ARE ABSOLUTELY INCOMPETENT!!!!!!! SPARE YOURSELF THE FRUSTRATION. HIRE SOMEONE ELSE!!! read more

The Kitchen Magic team was amazing. End to end, we had a great experience and are ecstatic with our new kitchen. With a whole new redesign, it's a better gathering space than ever. And our salesperson, Caleb Cartwright, was an exceptional guide all along the way. All of this in less than 4 weeks. read more

Saw them in a local mall, set up an appointment for a rep to come to our house, selected the style and color we wanted and they transformed our kitchen from drab to beautiful! They are an awesome company to deal with! HIGHLY RECOMMEND read more

I would have given five stars except for a couple of things. The guy who came to our home for the estimate was a salesman through and through, which I wasn't expecting. There was a whole sales pitch with a quote that was way more than I expected and after working his "magic" brought the price down a few thousand. Although I still felt we probably paid too much for the refacing, and I just didn't have the time nor energy to get other quotes, we did go with Kitchen Magic and the cabinets do look great. Other complaint I have is I was told by the salesman that a project coordinator would be assigned to us and walk us through everything from start to finish. The only time I heard from the project coordinator was when I placed a call to find out status. The draftsman arrived right on time and was pleasant to deal with. The installer was also very attentive and kept us informed from start to finish (he was also a pleasure to work with). Overall there were no issues that arose and project has been completed and looks great! read more

Kitchen Magic installed beautiful Quartz countertops in my kitchen to match my backsplash. They were very efficient and professional. I love my new countertops!!! read more

Called kitchen magic for their free estimate on refacing cabinets in very small kitchen in a condo. Thinking it would be more economical than replacing the cabinets. The estimate was double the 6000.00 estimate I got for custom cabinets from a local contractor. read more

So most people contact them to save money and time over getting a new kitchen. Well, imagine my shock to see quotes of over $35K for a kitchen that is 10x15ft, even after their discounts, and that was just for their refacing and changing doors etc, when I could get a better quality new kitchen for half the price with change. Don't waste your time if you were thinking of saving money. The other thing is the time it takes, but even their promise adds up to over a month and some of the reviews attest to it taking a lot longer. So, the moral of the story is to get a brand new kitchen rather than a sticky tape resurfacing effort, save money and it won't even take much longer. If their prices were fair, then maybe it might be worth considering. read more

I have had an amazing experience from Kitchen magic from start to finish. A knowledgeable employee First came to my house and helped us plan our new kitchen. She recommended helpful changes to increase storage space, add function and esthetics. We even added a much larger quartz island and the cost was about a third of a total kitchen remodel. Arben Gjokazaj was meticulous about the fine details of the project. I could not find anything to complain about! You can tell he really cares about the craftsmanship he completes. Best yet there is a life time warranty on the work. Our kitchen is now modern looking with no hassle. They completed the entire job when we were on vacation. It does not get better than that. Thank you kitchen magic! read more

I cannot and would not recommend this company to anybody thinking of having their kitchen re-done. It was a long, aggravating, disappointing and expensive experience. No communication between multiple contractors, a "project manager" who seemed to be completely out of touch, missed appointments by contractors, delays and excuses, confusion, mistakes, incomplete and in some cases shoddy work. A nightmare. The Kitchen Magic business model did not work for us, and judging from other reviews I've seen here, it hasn't worked well for quite a number of people. There was no on-site project manager to keep track of everything. Only a remote "project manager" in PA who really didn't have a clue as to what was happening with our kitchen. They did not seem to have the agility to handle unexpected problems. Not once were we ever treated like a valued customer, nor was any priority given to our situation when the project started to unravel. Except, of course during the initial phases when we booked and signed the contract. After that, we just became a number. When we engaged with Kitchen Magic at a local home show, they of course could not have been nicer or more enthusiastic, helpful and polite. They presented a $1500 off discount coupon, and we signed up. When their sales person called to set our initial appointment, we were excited. Their field representative/designer arrived for his scheduled appointment in mid March, 2018, he assured us that Kitchen Magic could do everything we specified for our remodel... replace the sink, move the stove, new floor, new lower cabinets to match the existing upper cabinets... Showed us samples, gave us quotes and prepared the total estimate, acknowledging the $1500 discount. After some add-on details, clarifications, and an interview with their bank lender (EnerBank), we signed all the initial paperwork. Our initial estimate for the work came to $18,295. We were told the project would take approximately 3 weeks once started. Work began in early May. 6+ weeks later, our expenses are now over $22,300 due (of course)to bank finance charges, and loan costs, but also because of unforeseen problems, fixes and add-ons. We had to hire our own plumbers and electricians at additional cost. Our kitchen was still not done, and we were on the phone with Kitchen Magic almost daily begging them to finish our project! Communication was atrocious. Calls were often not returned. Contractors arrived and seemed unaware of what was expected of them, what the previous contractors had done, and were generally very specific about what they would NOT do. Some did not seem to know what they were doing at all! One contractor did not show up for his scheduled project date, and we never heard from him again. Problems went on for weeks, with no clear idea of how or who was going to solve them. Our kitchen hardware, which was supposed to be retained for use on the new cabinets, was thrown out buy an installer. We had to purchase a new garbage disposal for our sink, because the original (almost new!) unit had also been discarded by an uninformed contractor.(We tried to salvage it, but it turned out that some critical parts were missing) Kitchen Magic said they would PARTIALLY reimburse us for the loss of the kitchen hardware, but so far have not. Our $1500 discount was omitted from the contract in spite of our having gone over it with the field rep at the beginning, and we have been told that it cannot be honored now. Holes in the floor, gaps in the backsplash, appliance re-installation, were all left unfinished. A door that was taken down was not replaced, and cabinet hardware was uninstalled. We finally refused to sign the bank form authorizing the release of the second half of the financing loan until these issues were resolved. We've called the bank several times... at least they seemed sympathetic and confirmed that we should not sign the finance document until we are satisfied with our purchase. Even now, the struggle is ongoing: the $1500 discount is not being honored. The cabinet hardware and the garbage disposal have not been reimbursed. The facing for one of the drawers must be replaced because the installer put the drawer hardware on incorrectly. I have a three page detailed narrative on the sequence of disappointments and frustrations that ensued during the course of this project, but there is not enough room here to post the whole story. In a nutshell: Hire these guys if you want, but please be warned. You will not be a valued customer. You will ultimately be nothing but a project number on a page of project numbers. Stock up on Valium and Rolaids. read more