After many flight delays, Hailey and the team at Enterprise saved my day by keeping in touch to let…read moreme know they would still meet us at the airport (she even stayed late). We got our rental and she even helped me out with the navigation app. THANK YOU HAILEY and Enterprise! Sincerely, Angela M.

I was in an accident and waiting on approval for a rental from CAA but needed a car in the meantime…read moreso I got one myself and the experience with this location has been crazy. To start off I made an appointment and was contacted by the location and confirmed a time just to get there and have to wait 45 minutes at an empty desk. Then after being told they had a lot of premium cars, i got there 17 minutes after speaking to the representative just to see 1 on the lot and it needed an oil change. I was told that I MIGHT have to take time out of my day to bring it to a shop rather then them just dropping off another premium car the next day to exchange like other enterprises I've used before if there was ever an issue with the car. On my way home from the enterprise i hit the highway and when i started braking the whole front of the car started to shake. So not only did the car need an oil change but it also needs the brakes done. When i went in after work the following day, after explaining the situation the only solution was to take a lesser smaller car that i wouldnt fit into comfortablity or to take it to their shop on my lunch (since i work long hours during the day). Since I didnt like the lesser option and they refused to simply upgrade me to the luxury vehicle on their lot, i planned to bring the car back another day hopeing they would have another premium car available. I came back 2 days later after work because i called and they had another premium car and when i got there they said there was no more and when i said i called, they said they dont hold cars and that its first come first serve. There was a luxury car and the woman at the front desk said that she'd upgrade me for the inconvience and then her coworker (guy i dealt with the first time) said he cant do that and when i asked why, he said it was on hold for someone so i explained that i was told on the phone and by his co worker that you guys dont do that but he just said hes sorry but that one was spoken for and theres no other premiums and the benz in there lot isn't theirs but parked with the other cars. 2 days later i was approved by CAA and went in to trade cars and craziness with this place got to an all time high, so bad that i had to start recording the interaction. I came in to pick up the intermitten (or however you spell it) car that CAA booked and when i went in the front desk person again offered me the oppertunity to upgrade by keeping the premium for the days covered by CAA, then again was interupted this time by the manager and being now told that they cant do that and that the person who made the offer was new and shouldnt have made the offer then to add to the madness topped it off with if i took the covered car for the last 2 days then theyd have to bill me an extra 2 days until the long weekend is over because i cant drop the car off on sunday due to a higher chance of the car being stolen but if i was to keep the premium car im paying out of pocket for then i could drop it off sunday!!!!!!! I argued and even got CAA to talk to the manger and he stood on business not letting me drop the covered car off sunday and that he still wont let me keep the premium car if i took the new extended covered terms and canceled the contract terms im paying for. Arguing the clear lack of courtesy did nothing but upset the manager and which he began to raise his voice and even seemed to take it out on another customer while i was on hold with the CAA representative that was talking to her supervisor about what can be done. Will not be renting from enterprise anymore and highly dont advice going to this location.

When I think of a 5 star rental car experience, I look for a car that meets my needs, efficient…read morecustomer service, and easy booking/transport to the location. Overall, this was one of many great rentals that I've had at the location. Car: 5 stars. I got a Kia Forte from this location with Android Auto/Carplay, a heated steering wheel, and heated seats. The car was on all season tires, but winter tires are also available at this location. Previous cars that I've gotten include the Mazda CX-5, Jeep Cherokee, VW Golf 1.8TSI, and Toyota Sienna. Service: 5 stars. Service was curteous, prompt, and quick. This location is always very fair with explaining tradeoffs of various insurance options and will not ding you for the slightest scuff on the vehicle. Booking & Rates: 5 stars. Hertz seems to have updated their website, which is great. They were able to pick me up from my apartment to the location which is a huge perk. From what I know, they also have a $5 taxi reimbursement if needed.

Great service at this location. They had an issue with there system and manually reduced the price…read moreto fix. Also a free friendly ride home after drop off.

Avis Waterloo (on Weber) and specifically Chris Murray who is the Agency Operator there really…read moresaved the day and helped us during an emergency in July 2020 where our car broke down on the highway kind of close by and nobody was open. He couldn't have done more to help us and this meant so much to us after the worst day possible which included our dog passing away in the event. He did so many things that he didn't need to do to help us and his kindness meant more than he will ever know. The entire location was very profession, the car was perfect and exactly what we needed, he stayed open late for us and did so many extras to help in our emergency. THANK YOU.

Their website promises pick-up service, but every time you call they'll say "we don't have anyone…read moreavailable right now." Yeah...turns out that they never send someone out to pick up. They don't even staff enough people to do it. Go to Discount, across the street. Would only rent from them if desperate on a Sunday.

Booked my rental through CAA and arrived on location within 30 minutes of the interview,…read moreunfortunately the reservation had not been sent to the from CAA yet and i was worried i would not receive my rental in time. However the owner came onto the location and was very accommodating, he made sure to match my price rate with CAA and create an identical reservation. The second issue was that there were no cars at the location, we were at, the owner personally drove me to another location, on Main st east in a very nice jeep. When we arrived they had found that they still needed to clean the freshly returned car before it could be rented to me. As a show of compassion he immediately upgraded me to the very same jeep he drove me in, at the matches rate originally quoted to me by CAA and apologized for the hassle. All in all, the owner, Steve, could have simply turned me away and referred me to another franchise, but instead he took it upon himself to create a path for me to rent this car, a random customer. Thanks Steve. Thrifty, you guys rock!