I had a small repair that was not urgent but Burlington Toyota fit me in the same day and were very courteous and extremely helpful. The bill was smaller than I anticipated, and the repair was done perfectly. Highly recommend this dealership! read more

I have a Rav 4 with a huge spot of peeling paint on the roof from a known paint defect which was acknowledged by Toyota but neither the dealer or Toyota Canada will do anything to help. We have bought 3 Toyotas from them and always have them serviced at Burlington Toyota yet this is the type of customer service they provide for customer loyalty. read more

Burlington Toyota - Car Dealers Near Me - Burlington, Ontario

The man at the desk was so pleasant and explained what they did to my car, not that it meant much to me but it was nice. He also had my car washed which I was happy to have as my car was dirty. Very good service with Uber included, Mary read more

The worst new car buying experience iv ever had. Full of lies and unnecessary hidden fees. They gave me a hard time for not wanting to pay some of the hidden fees. Took them six months to tell me they can't get my trim after keeping me on the hook with lies. The sales kid was not professional and kept telling me lies about the availability of the vehicle. Manager was rude and made us feel like we were in the wrong. They are not honest here take your money elsewhere. Staff was not nice when i wanted my deposit back. Went to another dealer and got what I wanted and actually got some honesty. My wife and my family and friends will never buy a car here. Just to be clear this had nothing to do with the pandemic. read more

Beware of Burlington Toyota. They really know how to scam and steal money from their customers. Beware of Burlington Toyota! I bought a new Highlander, got ripped-off and when I complained, they called the cops on me. I walked in to buy a car for my business and dealt with Nick A. who said the car would be shipped down from another dealership. After agreeing the sale, he called me a few days later asking me to pay part of the shipping cost and I refused. He insisted that I would not be getting the car unless I paid $150. I was already looking forward to the driving the car, so I paid even though this was not part of our earlier agreement. Then came Ms. Rita T. J. who completely went rouge in her dealings with me. She peddled to me an Extra Care Protection (ECP) for the car. Unknown to me, a business vehicle is not eligible for the ECP but she was going to have none of that. She made me sign a commercial exclusion stating that the car, purchased for a business and registered in a business name, will not be used in anyway for the business. How is that even possible? I can understand this applying the other way round to a vehicle registered to an individual not being used for a business, but she must get my money one way or the other. I agreed to sign up for an ECP costing under $1,000 only for Rita to issue me one costing $1,669. She had lied that I could use the 4 service visits well after the stipulated 4-year term and that I could even bring in another car for service in place of the protected vehicle. I later discovered, she made me sign a document for an ECP costing $1,499 but then actually signed me up for one costing even more at $1,669. Even Toyota Canada Inc is also confused, they confirmed I have the $1,499 package and later said I have the platinum package of $1,669. You can imagine the shock when I discovered this, it's crazy right? The worst thing is that I did not even need the ECP and only decided to patronize her so she would get a commission for the sale. I went to the dealership to complain and the very first person I met said "No". Then I met George C. who also said "No". You can imagine my frustration when the owner, David S. also said "No". I mentioned to them that they did not participate in these interactions, and I did. They stuck to their guns and maintained their "No". Getting the same response from all these people leads me to conclude that complaints are not entertained here. They did not even look at any document before saying "No". I believe I am not the only person to experience this scam. When I asked to see Rita, I was told she retired. Nick was also not at work. Really? How convenient! If this is not sufficient to get one upset, what is? As they were not willing to entertain my complaint, David called the cops upon seeing that I got upset. As requested by the dealership, the cops told me to leave and not to return. Shocking, right? I didn't harm no one, I didn't damage nothing, now that they have my money, they can throw me under the bus simply because I complained. I have to conclude they did all these because I am a non-white immigrant. My experience with this dealership led me to conclude that given the opportunity, they will not hesitate to scam their customers. They will treat you with the utmost respect and courtesy to get your business and thereafter discard you. I have decided to put this information out to warn others who might be taken advantage of as I do not expect this sort of behaviour from such an established organization. It will be a pleasure, if only one customer reconsiders buying a car from them, or at least be on the lookout, to uncover their thieving ways. How I wish I could remove the one star I'm giving them in this review, they certainly are not worth all these vertices. read more

I am writing this review after having dealt with Burlington Toyota for over a year and having multiple issues with their service team's miscommunication on fixing my car. A part needed to be replaced in my car and I never head from service unless I asked at the dealership or phoned them directly. I directly called the service manager in June (6 months after not hearing about my car part), and received a call from the service advisor instead who tried to help with the issue. Additionally, a part was not put back in my car for an oil change beginning of 2020 and I had to come back. They offered a free oil change for the mishap but the last issue occurred last week. I visited Toyota to pick up my car with my father after the 'free' oil change and part exchanged (after 9 months) was completed. The power was down but they had my receipt that showed I had to pay for the oil change. NONE of the service team was there...only a sales manager and receptionist. The Sales Manager REFUSED to call anyone and stated I needed to pay in order to get the keys. To say to someone "just pay the bill and we will look into it tomorrow" should NOT be the only answer. I explained they needed to call someone (i.e. Service advisor, service manager) but they kept refusing. The heated discussion went on for 15 mins until I started to cry over how they managed my car issues as well as the sales manager's lack of understanding or compassion over the issue. He refused to contact a service advisor/manager until I was in tears. After being at Burlington dealership for over an hour I received the keys to my car with tears in my eyes having felt not heard and misjudged when really it could have been easily rectified by calling a service advisor or manager at the beginning. I'm not sure if it was because I was a woman? or my father and I were from south Asian descent? The service manager called the next day and said it was neither and said I should never say I was racially profiled... but I have to wonder is this how you treat all your clients who get service at your facility? NO ONE should have to go through what we went through EVER. Ultimately, I think it is important to ensure teams provide excellent customer service; this was not shown at your dealership. I would never want anyone to go through what I went through. Apologies were given by service manager and team but I think acknowledgement about how I was treated and looking into changing practices NEEDS to be implemented. read more

Love working with Burlington Toyota. Natalie is always amazing to deal with. She makes the process so simple and always gives me all the options. Will always be buying my cars from her ! read more

My battery light came on. I had just bought a new battery 15 months previously so rather than have it replaced by CAA I had Toyota check it on short notice early on a Saturday afternoon. They diagnosed needing a new alternator and were able to source and install it by 5 PM. Remarkable! Thanks to Matt the service advisor. read more

As far as car dealerships go, the staff here are extremely welcoming. Lots of choice for all budgets. If brand new suits you, or gently used -- they can do it all. The number 1 thing -- you can trust these guys. Nice service department, as well. Recommended. read more

I was looking to purchase a new 2019 RAV4 Hybrid. I was trading in my 7 year old Prius. I previously went to another Toyota dealer but felt they weren't giving me fair value for my car. So I thought going to another dealer to see if I could get a better trade in offer would help lower the overall price. The 2019 RAV4 Hybrid is in high demand with a 3 month waiting list. Therefore the price of the 2019 RAV4 Hybrid is basically non-negotiable and the same everywhere. Having available stock is really the issue. So really the value of my trade in was the only thing I needed to negotiate in order to decide where to buy the 2019 RAV4 Hybrid. Burlington Toyota shows seven RAV4 Hybrids available online. Therefore I thought if they offered more for my trade in than the previous dealership I would just buy from them. The sales guy tells me that used car sales manager will do an appraisal. So I wait there for 40 minutes to find out the trade in value of my Prius. When he finally does come out of his office it's only to tell me quite aggressively that he's too busy to give a "free appraisal and doesn't want me wasting his time"! (I've already purchased two other RAV4's in the past 18 months and this third one was the only one that I had a trade in - yet I'm wasting his time). They only way he'll provide an appraisal is if I sit down with the sales guy and work out a deal first! I had to leave for an appointment but planned to come back later since they had seven 2019 RAV4 Hybrids in stock online and almost everyone else has a 3 month wait. So later that day I call back to inquire about the interior colour of one of the Hybrids shown on their website. The sales guy is gone but I speak to someone else at the dealership that tells me with complete certainty that ALL the 2019 RAV4 hybrids on the website were pre sold and not even available! The reality is this used car sales manager has nothing to sell and he's the one wasting my time! They post fake online ads to suck in people in only to not be able to deliver or most likely flip them to another vehicle! On top of that the used car sales manager is extremely rude and disrespectful. I've never experienced this from any other dealer from over 30 years of buying cars. I would not recommend patronizing this dealership. read more

I had a wonderful experience getting my Toyota serviced at this location. The only thing that I was not happy with was the sales people in the show room. My car is getting old and I am looking to replace it soon. My husband and I were in a Toyota Raw4 and the sales person basically forced us out because someone else was intrested in looking at it. I asked if there was some new Toyota Yaris on the lot. He said that no because you get so much for in the Corolla then the Yaris. I own a Yaris I felt insulted because of his comments. I will definitely not be going to this location for a new car. I'm thinking of buying a Ford just because of the poor sales experience I had. read more

An amazing car dealership where customer service is alway first. Non pushy amazing service.

My son purchased a toyota from Burlington Toyota and I decided to try out there service department. I have a 2010 toyota tundra which developed a wu wu wu sound from the front end of the vehicle. I took it in and they replaced my right front bering assembly. I left the dealership but that did not correct the problem. The next day I took the vehicle back and 2 hours latter told me that they could not find a problem. They then told me that my tires were "cupped" and that the problem was only going to get worse. I than took my car in and replaced the tires at a cost of 1,200 dollars and the problem still persists! ------------------------------------------------------------------------------------------------------------------ After I did some research on the web..I found other tundra owners with the same complaint dating from 2008!! A service bulletin t-SB-0121-08 was posted which acknowledged the problem and called it a front differential Growl/Howl/rumble noise and a fix was designed to eliminate the problem. ------------------------------------------------------------------------------------------------------------------ So in summery..my tires were not cupped and were perfectly fine...the problem still persists..The issue was reported at somewhere around 59,000 km and I now have 62,000.. ================================================================= The vehicle is going back in this week and I will find out what and how they will deal with this problem. Please note that I will repost the treatment I receive from the dealer and the remedy they proposed to resolve the issue. Till then Lets keep our fingers crossed. read more

From getting appointment through service all went perfectly and staff pleasant and engaging.

I've had excellent service from Burlington Toyota for 40 + years. Lately I'm finding I'm on hold to get a service appointment, one time I was asked to call back later. That was tire change time so fair enough. They have lots of service advisors so I don't know what the problem is. Maybe sales are too good! My 7 Toyotas over 40 years have all been excellent and no problem with the warranties. read more

Major repair done on the car. Service was excellent and so was the service rep. explaining the issue about the axel boot replacing. Car runs perfectly. read more

When it was time to replace a vehicle in our family we did our research and decided that a Scion might fit the bill. We live near Burlington Toyota so naturally it was our first stop as we were looking for a new vehicle. Upon arrival, we were told that there would be an approximate 1 hour wait until we could see a salesman, as every salesman was tied up or had an upcoming appointment. I felt that this was completely unacceptable and promptly left to go to Oakville Toyota who were absolutely eager to help and very friendly. We test drove competitor vehicles and decided we liked the Scion the best. Again, as we lived close to Burlington Toyota, we went there first to purchase. This proved to be a mistake, as they were unwilling to get us the combination of colour and options that we wanted, their attitude was they had two on the lot and we could pick from them. Combine this with the fact that the salesman essentially laughed when we asked how much movement was available on the price, saying that they don't negotiate this brand and we would not find a dealer that would. Again we left dissatisfied. A quick search on the internet identified a dealer in the GTA that had a new vehicle with our preferred colour combination and options. A single phone call and their sales staff was incredibly helpful, and the first price they related to us was *significantly* lower than Burlington Scion. We stopped in to Burlington Scion one more time to finalize our decision, and the salesman we had worked with before offered to match the price of the other dealership. I cannot express how much I dislike that type of "negotiation". Offer me a fair price the first time, don't offer to match the price of a straightforward, fair, friendly dealership after you realize you can't extract maximum profit from me. Anyway, the transaction from the other dealership was exceptionally smooth and completed within a week. We do get our vehicle serviced at Burlington Toyota/Scion and we are very happy with their service department. I like their people, the level of service, the quality of service, the shop cleanliness and how as a customer you can see the mechanics if you choose to. I would highly recommend their service department. If I were to review the service department only, I would have given it a 4.5/5 read more

Went in and was out in roughly 30 minutes. Won't lie, it kind of caught me by surprise not knowing if they had actually tuned up my vehicle. Rest assured, after receiving my paperwork I was in relief as they checked off what they had tuned up. Bill came to about $48.50, which really isn't bad. We've been going here for about 7 years, service has always been good & there's never been a problem; however, I do feel that some of the employees could tune up on their attitudes a notch & be slightly more welcoming and warm to their customers. 3 stars because free coffee and pastries don't always cut it. read more

To be honest I felt like second class customer maybe because I only bought a used car and not a new car, I was scheduled twice with a certain sales person but every time he was too busy with other customers, I guess those where people who bought a new car so I was directed to a junior sales person who do not take me wrong was very nice but to be honest why did they not refer me to this junior sales person right away. My profession is business coach so I do analyze everything and that is why I was disappointed that I felt like not a real valuable customer as I only bought a used car and that my actual sales person was too busy twice the first time I was supposed to meet with him in regards of a used car and also too busy to meet with me the day I came to purchase the car. So in my view customer service various a lot for people who are buying a used car or a new car, so yes in general I was very disappointed about how I was treated as a customer. read more

Wow ive never done a yelp review but I just got off the phone with Burlington Toyota and felt compelled to write this. Never have I felt so disrespected over the phone before. I was calling to have my Corolla serviced for a safety recall and was transferred to a women named Katherina. She told me the only way I could have my car serviced was by dropping it off before 2:30 pm. I told her that I work till 3 and asked if I could drop it off at 3:30 she said there was no way. I couldn't believe what I was hearing and her tone was very rude so I kindly asked if I could speak to a manager. She said that she would transfer me. I waited on hold for a few minutes before being sent back to reception. Reception kindly told me that the manager was in a meeting all afternoon and offered if there was anything she could do to help. Unfortunately Katherina was the only person working the service department so she transferred me to her. When Katherina picked up I asked her what happened and she said she put me on hold then lost my call, and all my personal information so I had to go through all my details with her again. I explained to her calmly that I couldn't drop my car off before 2:30 and if there was a courtesy shuttle that could drop me off if I dropped off my car after 3. She said yes but started becoming very annoyed with my tone. She then transferred me again to a man named Tom who was very helpful and within 2 minutes of speaking with Tom I was able to book my car into have it serviced and have a courtesy shuttle pick me up and drop me off. Not sure why Katherina couldn't have done this in the first place and made everyones life a lot easier. I love my Corolla its a great car, just excepted more professionalism from the staff at Burlington. read more

Simply a great car buying experience. I have dealt with many other car dealerships in the past, but Burlington Toyota far exceeded my expectations, and exceeded the quality of service I had received from others in the past. My husband and I had been contemplating the purchase of a new car for a while, it typically takes us longer than most people to make a decision. After visiting many other dealerships, we came to Burlington Toyota where they made the car buying experience easy. A week later we purchased our new SUV, and left the dealership with exactly what we wanted. The service department was great as well, we were able to have the winter tires installed before we took delivery of our new SUV. I would highly recommend visiting Burlington Toyota before your purchase your next vehicle. read more