Absolutely horrible experience. Our names do not match our passports because of the way they were entered on kiwi.com. All the names are there but they're in the wrong order. They are refusing to fix. I've contacted both airlines who we booked through kiwi.com and both have has said kiwi have to initiate the change but it is not a problem making change. Kiwi is lying and saying the airlines will not allow it. read more

Not a good experience. I asked for a simple trip to Mexico. Just wanted to know the cost. It took a few weeks for them to even get back to me. Then when they did it started to go pretty well. Then Kay the owner called me back was really kinda rude. Then I called her back and she told me she was busy. I said ok I will let you go. So I called later in the day and she said I asked her not to call me back which was a lie. Then said she would call me back cause she was busy.Still have not got a call back. Really your going to start someone's vacation off like this. Poor business skills at best. Never will I ever call these people again. They should not be in the travel business period. read more

If there is a rating less than one star, I would have given it to them, very bad company, I have requested a refund due to flights cancellations 18 months ago, there is no response from them and no contact number, avoid them. I will never deal with them again. read more

Wish I'd read previous reviews and saved myself the stress and frustrating kiwi gave me. I'd been told you have24 hours to change or cancel a flight ticket Not true with kiwi. Once purchased, no refund for any reason. I never found a way to actually communicate with them which I'm sure is deliberate. Worst of all they never told me of a flight home change and I missed a flight and got stuck. I easily could've gotten there early if told Never again! read more

It's been 4 months and I'm still waiting for a refund from this company for a flight that was cancelled on me. I'm not sure how they are still in business. The worst of the worst when it comes to scam travel business. Do Not Book with them. read more

Avoid at all, I mean ALL costs. Flight was canceled by the airline. Zero refund. It has been over 3 months. Scam

I am looking for my refund.My flight got cancelled in December,2021.I have been raising request so many times but did not hear any news.WORST EXPERIENCE. read more

The worst customer service. You can't even understand on the phone. Second cancellation and they still want me to modify the flight and they want to charge me $300 extra. Do not book through here read more

I would give them a negative 5 review if it were an option. Be Careful to watch your booking dates. I typed in the correct dates for my travel and it switched the dates to a month out somewhere in the check out process. This is my fault for not catching it however, I booked the flight last minute for a funeral. When attempting to check in the night before I noticed the dates were wrong. I spent all night calling and using the automated chat attempting to change the the reservation. Their system would not let me through to a human as you had to enter a booking number to speak to a human and a recording would state that I would have to call back when my reservation was within 15 days of my trip. This would not work as I needed to be on a flight in less than 10 hours to make my Uncle's Funeral. (I missed the funeral). Now that it is within 15 days of travel, I called and got customer service. I was told I could cancel and they would return $10. My Advice is to avoid Kiwi like the plague! Edit read more

This is a fake number for kiwi. Dont use it. Its a scam to get your info. They will ask you buy a gift card and send them money to confirm your identity. Total scam. read more

This whole site a scam!! The same day I booked my flight and seen it was wrong I called y'all but y'all can't even answer the phone that means you could have made changes on flight the same day before you took the payment but like I already been seeing last year and this year companies is just out to get there's and don't give a Dam about their customers But like I said I'll get my money one way or another but KiWi.com will never ever get my money again I will never use this site for anything or recommend it to anyone. SCAMMERS... read more

I've had issues with my flight itinerary since I typed in my email address wrong but the customer support was very knowledgeable and I was able to get all the information I needed for my euro trip last summer! Highly recommended! read more

I recently purchased tickets and was instantly charged with no booking confirmation but a pending indication. The next day I received an email in regards to a price increase on my tickets, requiring that I pay a $500 difference. This was my first time to give this company a chance, and I found it odd that they were able to charge without a legitimate booking confirmation. I requested a refund and did not receive it back so I then called their customer service department and they stated that the refund was applied as a credit with them, which I did not select. I asked to speak with the manager and the representative stated that I would be told the same thing and would not receive a debit of money back. While on hold, I proceeded to conduct additional research just to find out that their refund process in general takes 3 months! This company is conducting illegal business and I do not recommend that anyone purchase anything from them. read more

Do not use this site! Total scam waiting on a refund over 10 months now. No response customer assistance is a joke. Fake number! Save yourself the agony! read more

never, absolutely never book through kiwi. i don't care if it looks like its going to save you 1million dollars. do. not. book. with. kiwi. i booked travel that cost $3000, and have to cancel because one of the passengers has covid and they are entirely inflexible even though the airlines are able to issue them a full refund. they are only offering a $10 (yes, ten dollar) credit or refund. ten dollars for a three thousand dollar purchase. they are scammers. do not buy from here. read more

Beyond horrible in every sense of the word. Zero customer service, they reply to your emails literally a YEAR later.

Worst experience with travel agent ever. No online boarding passes so had to check in all 3 legs of journey which cost me missing one flight altogether. I called them about issues but they pretty much let me know I was on my own and any changes would be at my cost. read more

Booked a ticket in June 2020 flight was cancelled by airline due to covid. Agent informed me that they're waiting on American Airlines to refund me almost 2 years. of course when I called AA this is a fabricated story from ticketing agent in order to not refund. I'm now going to make a official complaint to IATA and and any other travel regulatory body. This is unacceptable can't even get them on the phone because now the ticket isnt recofn on their system. Join me and let lodge a mass complaint about these Fraudsters !!!! read more

A disaster please never use this, I been back and forth trying to speak with a manager to change my flight. I have a waver from the airline to reschedule but kiwi has to do it and they are not doing it... I don't know what the problem is but if I have to sue this company I will do it even if it's a waste of time, just tired of how they are so unprofessional and no one you speak actually does anything to help. read more

It was the worst service I I have ever had. I missed my flight and they blamed it on me. Was just a short flight to San Diego from Salt Lake City, however, the airlines said I needed a passport read more

I have booked a flight with Kiwi.com and accidentally missed typed the date from July to June! It was a simple mistake and asked them to either refund to change my flight to the date I intended to book however they refused to issue a refund and in order to change my flight it costs me double beside what I already paid for the ticket. I now lost all my money and have to book a completely new flight! This company is a scam and will take your money and I tried to file a dispute with my bank but I was unable to do so and all my money is now lost!! I find this to be outrageous and a SCAM. read more

hate them so much they took my money never sent me a confirmation number or an email, nothing horrible horrible site.. cant even get a hold of anyone because they ask for a confirmation number when u call customer service and if you dont have one it just hangs up on you.. read more

0 stars. They are crooks selling flights which they know won't take off. Then no refund either. It's a highway robbery. These folks should be all in jail or cutting trees in Alaska, not operating. If you don't have enough troubles in your life and want more adrenaline, and also like going to court (the only way they will listen to), then go ahead and use them - you will have plenty of that! read more

Our trip to Jordan was cancelled because of COVID in April of 2020. KIWI said that they would seek the refunds from the two airlines involved and expedite it for an additional payment. Here we are two years later! They emailed me stating that they received a refund from one of the carriers, Norwegian Air in October 2021. They also said that they would send it to me as soon as possible. Now it is 8 months later and still have not received the refund that they say they have received. To further disappoint me I called Royal Jordanian directly to see if they could refund the ticket. They tried to be helpful, but could not find my name, or my guest's name on the manifest for the flight. They suggested that the ticket was never purchased by KIWI.com. This boarders on plain fraud! I can not believe that KIWI.com remains in business. There should be enough interest in a class-action suit. read more

This a horrible horrible option to take if you're traveling they book you the most complicated flights with multiple airlines which means travel light or pay big money for bags whether it's a carry on or checked bag. There's absolutely no way to contact them if you have an issue and if you do get a hold of them they'er extremely rude and very unhelpful the representative hung up in my face while I was stranded trying to get another flight read more

booked ticket with KIWI.COM ( The airline tickets agency) NOT KIWI TRAVEL in Jan. The airlines refunded the cost (due to covid) through their credit cards accounts ( they charged you when you booked, then they bought the tickets using their credit cards) . I called in Aug to claim the refunds ( was not aware that part of the cost was already refunded by one of the airlines) they told me that I need to pay 24.00 $ extra if I wanted the claim to be prioritized which I did. Now i found out that the cost were refunded by Jet Blue in June and Norwegian airline in Oct. I have tried to contact kiwi, but the phone line was dead, only voice mail, no one you can talk to. Their website is worse, nothing updated, so you can not check the status of your refunds. WORSE, there is no emails of anyone from their Agency that you can contact. this agency is a scam or for the very least, NOT RELIABLE, DONT DO BUSINESS WITH THEM. THEY WILL TAKE YOUR REFUNDED MONEY. They are taking advantages of the pandemic situation to rib their customers off. I had to call the airlines myself to figure out the refunds. It has been months I still have not heard from them. I did file a complaint to the US department of transportation. I hope they will help me/us to get this kiwi agency to justice. read more

Someone tried to steal from me when I called these guys to this number 1 (718) 765-5731 I have been struggling with a refund and they told me if I pay $200 dollars fee to them I can get my refund back. REPORT THIS PAGE HERE https://www.ic3.gov/Home/FileComplaint read more

Awful company! Do not book any trips with them. Does not refund cancellations even in emergency situations. Very disgusted!!

Worst company ever. Have been waiting 7 months for refund for a flight because of Coronavirus and they never get back to you and do not answer their phone. It is literally one big scam, save yourself the hassle and do NOT book with them. read more

TERRIBLE CUSTOMER SERVICE! Like so many others I am still waiting for a refund for one leg of my trip. The only way I can find to get in touch with them is via the messaging service on their website. They respond after about a month if you're lucky. Just hopeless! read more

DO NOT PROVIDE ANY INFORMATION TO THIS COMPANY!!! IT IS A SCAM!!! I called trying to change a flight I purchased from Kiwi Airways (I did a google search and this number 844-248-0867 came up). Somehow the representative I spoke to - Jake Wilson employee ID# J4216 was able to pull up my flight information. He initially told me there would be a change fee but after I asked for more assistance, he told me that if I purchase a google play gift card and provide the number to him I would only be charged half of the change fee (I feel stupid for falling for this but at that moment I was desperate for the change since my flight was leaving in two days). Anyway, I purchased the gift card and provided the number to Jake. He also wanted me to send him a picture of the card to him - to be texted to phone# 347-966-7921 which I did not do (although he sent me a text asking for the pin). After being on hold for sometime, he came back on the phone saying the card did not work and I needed to purchase another one. I would need to go back to the store (CVS) and get a refund for the card I purchased b/c it did not work. I went back to CVS like an idiot and was told they could not refund me since the card # was already scratched off (duh). l then called google and was told the gift card was redeemed to another email address. I called Jake back and he assured me I could get a refund within 3 hours. A short time later, a "supervisor" called me back asking for the same information and I told him I would not provide any additional card information until I received this refund. After 4 hours, I still did not receive a refund and called Jake back. At this point he got upset that I would not give him anymore information and hung up on me. I found another phone# for Kiwi airways and was told they did not have anything on file about me calling for a flight change. I have filed a case with Google, the Federal Trade Commission and opened up a police report against this company. I consider myself pretty aware and NEVER thought I would fall for something like this. Lesson of the day - make sure to do research on EVERY company you deal with. read more

This airline is very cheap with flights on frontier, delta ,spirit and American air, you mostly get flights with either frontier or spirit with one way being with delta or American air. After they tack on taxes and fees to a price of what you thought was an unbeatable price, but now you know it's just competitive, for example round trip fare through kiwi doesn't include baggage or carry on, just one personal item like a purse, baggage is like 60 extra for round trip taking one piece of luggage, there several different taxes and fee for service. They also have extremely strange policies like you must be 2hours early,whether they've boarded or not you cannot attempt to take your flight if your late. There's absolutely no refunds for you've missed your flight. If you've change your mind on your ticket ahead of time you will not be fully refunded and you refund could take more then ten business days to get it. Let's just say there much better planes and service with higher customer service and better policies to choose from then having to deal with all the drama behind trying to get a cheap ticket, I suggest to pay the extra 10-20$ and fly on a stand up flight where there's no hidden fees and your luggage is free or cheaper. For example I arrived 45 minutes before departure, and was told I couldn't board because the plane was there and they were getting ready to board this was 80$ for round trip tickets after all of the fees, although the ticket was advertise as 19$ tickets each way. The flight was flying with frontier and they had no refunds, and no other flights. I needed to leave that day to make my meeting, so I booked with another airline and was charge 10$ more then 80$ but I had no hidden fee, no drama and everything pretty much went smoothly, plus my 2 pieces of luggage, carry on and personal items were all free. read more

I am getting screwed by this company after the airlines canceled my trip. Kiwi is not refunding me all my money even thought the airlines says they gave them a full refund. read more

DO NOT USE THIS SITE!!!!! Absolutely worst experience with this company. They refuse to refund any portion of my reservation that wasn't used. I filed the refund form they sent to me and then told me my form wasn't the right form. They sent me another form to fill out and then told me that was wrong form too. I need other people to contact me who have had the same experience to see if we can get a class action lawsuits started to stop these .com bullshit where you have no recourse. This is America and they shouldn't be allowed to get away with ripping people off. read more

They don't care about their customers... and getting refunds in a timely manner during a global pandemic... Almost a year later and I am still out $800 with no human contact ... and the phone always being cut off because my trip isn't urgent enough- because it never happened because of COVID 19! read more

Do not book with Kiwi. I booked a straight flight to Chicago and when I arrived at the airport they said it was to Nashville. I said no, Chicago my booking says so. Kiwi slid a *technicality* and booked me to Nashville with no obvious knowledge or notification because it was cheaper but since that is not where I was going southwest charged me another $106 for the same flight. Kiwi is now refusing to reimburse me for this because the fine print said *includes special flight*. What is a special flight if I'm not planning on going there hense WHY I BOOKED MY FLIGHT TO CHICAGO. Terrible customer service and way to be sneaking to make more money with bookings. read more

Horrible customer service. Its been more than six months and I have not received my refund. I have tried to get a hold of a customer service and theirs responses have always been auto generated and my case gets tagged as resolved. Initially I was very patience, the pandemic took a toll on lots of companies and I figured I'd give them a chance. I reached out to the airline and they notified that they had already refunded Kiwi and provided me the information. Essentially, the customer pays Kiwi, and Kiwi pays the airlines with a corporate credit card. I noted this on my case and Kiwi continues to report that they have not gotten a refund from the airline when clearly they have. Never again I will use this company. read more

Half year and no refund. They delated all information about my booking from my KIWI account.

i should have checked yelp for this first before trying to book a flight. like the other reviews have mentioned, do not, and i mean absolutely do not buy tickets through this website!! this is a scam!! read more

If I could give this company no stars I would. I booked my flight and expected a full refund on a flight and only got $10. This is an awful way to run a business and is just a huge scam. DO NOT BOOK FROM HERE read more