Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

An overall great experience. Houz cleaned my mother's house after she moved out. Excellent…read morecommunication from inquiry to job completion. Our cleaner was prompt, thorough, and worked very hard. Appreciative of the total pricing in advance versus hourly pricing which can vary from cleaner to cleaner.

We've used Gisel House Cleaning for biweekly cleaning since we moved to Ann Arbor three years ago…read more(with the exception of during the pandemic), and have been consistently thrilled with their service. They're communicative, timely, and do a wonderful job cleaning. Later on the in pandemic, we had them in to do a deep clean after we had been out of the house for several days, and that was wonderful too. They also did an oven cleaning and the oven is sparkling clean - it looks brand new. We highly recommend Gisel!

Maynor and his team are great! If you're looking for reliable home cleaners in Ann Arbor, I highly…read morerecommend them. We hired them monthly for 5 years straight to clean our 800 sq ft condo. Every time, I could not have been happier with the results. The attention to detail was impressive. It was like coming home to a hotel! Even when we got a cat who admittedly shed quite a bit of fur, they kept up their high standards and left the home spotless. Mayor is easy to contact and very reliable. He held keys and the cleaners would come while we were away. We never once had a problem with things missing. I called Maynor to reschedule numerous times, and he was always very flexible. He also was always able to give me an estimate of what time they would be cleaning so I would know when to come home. Their prices were competitive and fair, and he offered us a discount on our first few cleanings. We are stopping their services only because we are moving out of state. We hope to find cleaners as good as them in our new location!

Yuridia and her partner are very professional. Our house is shining after their work. They were…read morevery fast but every item, every corner was excellently and thoroughly cleaned. They are always in time and immediately respond to our messages. We trust them and feel comfortable when they are working in our home. They are honest. We do not hesitate to recommend them!

DeAnn is the best house cleaner we have ever worked with. Our family trusts her with our home and…read moreshe is dependable, consistent, and a hard worker. We enjoy coming home to a clean home, that smells great, and where things are tidied away. I would reccommend her to my family, friends, and co workers.

DeAnn is excellent! She is efficient, thorough, reliable, and truly cares about doing the job well…read more My home always looks and smells amazing after her work! She is also a pleasure to work with and always flexible and willing to take on additional requests. I strongly recommend her for your home cleaning needs.

I am extremely disappointed with the service I received from this cleaning company. After they…read morecleaned my oven, it has never worked properly again. They clearly used the wrong or harsh cleaning products, and ever since then my oven has been nothing but problems. My oven began smoking after the cleaning, takes an extremely long time to preheat, and now there is a gas leak. It has become unsafe to use and is now completely broken. Before the cleaning, I was not experiencing these issues. To make matters worse, the quality of the cleaning itself was unacceptable. The cleaner washed my dishes, but every single dish was still dirty. I had to rewash them myself because they had food residue and were not properly cleaned. It was obvious that little care or attention was given to the job. I trusted this company to professionally clean my home, but instead I was left with a damaged appliance, dirty dishes, and the expense and inconvenience of repairing or replacing my oven. This was supposed to make my life easier, but it created more work and unnecessary stress. Based on my experience, I cannot recommend this company. I hope they take responsibility for the damage and poor service and make this situation right.

This cleaning company is top rate! They go above and beyond with little touches that set them…read moreapart from others!!

Used them today and recommend. Prompt, courteous, and fair pricing which was discussed up front.read more

Awesome. Bravo Zulu. Keith and Travis were top notch. Both were hard working and personable. Prompt…read moreand on time, they efficiently took care of business at a reasonable fee. Do yourself a favor and call these guys FIRST if you have haul away needs. Thanks brothers. A great choice and I helped support a fellow veterans business. Thank you for your service!

All I can say is wow, 10 stars without question!!!…read more Mike was amazing! His crew arrived on time to clean out my mom's basement after flooding where a part of her basement wall collapsed. She is a hoarder and the amount of stuff that needed to be moved out and hauled away was insane. Nonetheless, the crew was extremely thorough, went above and beyond, professional, polite, accommodating, and gave me a price that could not be beat. I could not be happier! I will definitely be using this company again and strongly recommend them for your junk removal, dumpster rental, and haul away services.

Great company. Very easy to work with. Provided different options for our dumpster needs. We…read morealso needed some dressers brought down from our second floor to be thrown out and they moved quickly and efficiently. Entire process of dropping off dumpster and moving the furniture took less than 10 minutes. They also showed up early and contacted us the night before to confirm. Payment was easy via a secure text link. Very personable and will definitely be recommending and using them again.