We had them clean our house weekly for a year. Three stars because the workers were friendly nice people and showed up consistently. The cleanings were okay, not great, but it was awkward to have them come out and redo things as I had to lead these nice people around and show them what they missed or did poorly. So, I usually just cleaned what they missed after they left. I did communicate with the manager via email multiple times over that year so that she would know, and presumably address, things that were poorly done. When our year contract expired we were mailed a letter that increased our weekly cleaning cost by 50% effective immediately. I thought this was rather unprofessional, as most places, from the beauty parlor to the propane company, give you more than four days notice of a price increase, especially such a significant one. I emailed that we were canceling our cleaning and thanking them for their work. They did not respond, but they also didn't show up Tuesday morning so I know they received my message. This lack of any response to my polite email determined that we will not be calling them to clean in the future. read more

I will make it short and sweet., My preferred team is Kare and Kristina! Their professional in-depth cleaning is just great. Their attention to detail is wonderful. It's the small things like folding the towels in a special way and the toilet paper that does it for me. If some things need a little more attention, a little bit more cleaning (because I'm a little extra), I just point it out and it gets done. The Moore Family read more

Absolutely not don't trust this business fraudulent owners and they use the same cleaning supplies at each place so there's a lot of cross-contamination read more

This is a tough one because I used them twice and had very different results each time. The first time around was for a new move-in. We asked for a deep clean of the place and definitely did not receive that. The cleaning team probably just vacuumed, cleaned some mirrors, swept, and maybe broke our shower. It was fine for a cursory cleaning, but not at all what we asked for. We are still finding areas that they left dirty and gross nearly 6 weeks later. The second time around, I used them again for a move-out. The cleaning team was different and I made sure to emphasize that I wanted a deep clean, with no stone left unturned. Fortunately, they did a phenomenal job, but it was extremely expensive! All things considered, we're going to try a different company moving forward. read more

Had a one time cleaning scheduled with no time limit prior to listing my home for sale. Cleaners left without completing half of the jobs that I specifically hired them for because they "didn't have time" On top of that paid an extra 50 dollars for them to work on a weekend. Would not recommend this company if you want what you requested completed. Update- left a message with the business last week to address my concerns, no call back thus far just passive aggressive responses to my online reviews. read more

We have been using the cleaning authority for many years; and while I cannot say that we have always been satisfied with the company, I will say that since Louis has become our regular cleaner, we are always been satisfied with HIS efforts. He gives 100 percent every time. He is honest, dependable and conscientious. In fact, when The Company began downsizing several years ago and scheduling sometimes became an issue, we stayed with the service primarily because of Louis's consistency and reliability. One year later, Louis is still our regular cleaner and continues to deliver excellent service. read more

Our person came today, but her partner never showed which put her in the position of doing the whole job by herself. She did a good job, no doubt. There was an issue with the vacuum sweeper. This has happened many times to many others who have cleaned. Perhaps you need to invest in a different vacuum for the workers to use? read more

I hired TCA over 1 month ago, they've been to the house now 4 times. One of the times was a complete redo the very next day because they didn't even touch the floors, counter tops, or stove top, dirt on floor from not even being swept, and left one complete bathroom untouched. So Shelley came out the next day to clean properly. She did a fantastic job and my confidence was back up. The following week, I happened to be home so the job was done 8/10 and the girls seemed to be trying and had mentioned how that hadn't been trained and that many girls had just quite so they were in a tough spot. I figured the house would look amazing since I had met the girls - oh no! Again, the floor hadn't even been swept/vacuumed and it had sticky spots still. The house was surface wiped (not cleaned). Stove wasn't done, counter still had soup spilled from my daughters breakfast and her bread crumbs still in same spot when I got home. Too many things to mention. I sent an email 2 days ago with no reply stating that I was canceling and providing photos of some of the examples. read more

After a full year of bi-weekly cleanings with this company, I had to change an appointment. They came out on a Friday, then showed up five days later for what would have been my regular cleaning. I turned them away, since I didn't need them, and they charged me $42.50 for a missed appointment. Not the way a good company treats a customer who had been with them for a year. It's one and done for me. read more

I've had service over the past year on a bi-weekly basis. The people show up on time and are quick. Nothing has ever been broken or missing. Stephanie does a great job but the people that provide the service change fairly often. read more

As a previous Yelper mentioned, I should have read the reviews first. Although the owner issued a partial refund for the amount of time my wife and I had to spend to clean up all that the crew didn't, I still wouldn't recommend this business. For what it's worth, the crew did a good job with the places they did clean, but their complete failure to follow very specific (and easy) instructions means that I will not be calling on them again. read more

ONE STAR IS TOO KIND! I wish I would of read the reviews before I hired this company. I had Dave the owner out to my home to provide me with a quote. I was impressed with the detail of cleaning, rotation, quality control review, and it was clearly defined. I specifically asked about a few items at that initial meeting and was told oh yes, that is included. First cleaning was set and I was looking forward. The cleaning was one of the WORST I've ever had in the 15yrs of using services. I provided a details list of all the items which they missed or cleaned subpar based off the document provided of what is "included" in that cleaning. The response back was almost like I was lying and that they needed to speak with the crew before taking my word. After a week went by and they were coming out for the second cleaning I had to reach out to figure out where things stood. They did provide me with a credit but after I had to reach out to them. Second cleaning, different crew, did much better but items from the original cleaning were missed and I made sure this was address during that cleaning. The head cleaner told me yeah, we don't really do that or we only do to the level we can reach that we dont climb on steps or ladders to reach your higher items but I'll do it because I don't agree with the Co policy. Third cleaning, back with the original crew from the first cleaning and the chip on the head cleaning ladies shoulder was OUT OF CONTROL. Now my house is not small and so for most cleaners it will take at least 2-3 hrs to clean our home. She was done in a hour and 15 minutes, I check the cameras. When I went through the Quality Control inspection, she rolled her eyes at me. She grudgingly went back to the spots to re-clean. Items were point blank missed. The area of "deep cleaning" were my bathrooms and half the items on the list (provided by TCA) were missed. When I said something the head cleaning person goes..."well I was getting frustrated because things in your shower fell on me and well I skipped it." WHAT! When I asked her to clean it over she was HOT. I took videos and pictures after they left (ie. bleach was used on my marble tiles which is a no no bc of pure chemistry, thanks! Did not hand wipe any of the bathroom doors. Skipped the top part of our mirrors bc they could not reach it. Then never wiped down the tile around the tub. The list goes on) I emailed the owner listing the items that were not taken care off/missed/skipped and offered to provide proof or have them out to our home. I was basically told they were cancelling my future cleaning. Not even a refund for the crap job they provided. I was not going to argue at this point but they desire this crap of a review. read more

Theywere not very open about cleaning parts of my home in Ann Arbor Michigan They did not even move throw rugs to clean under them. They broke several items in my home and left notes saying I may get credit for them. I showed them photos of the terrible job they did and the offered me a $15 dollar credit. They actually accused me of "dirtying" the light switches they never cleaned - after they left! When I turned that down and said I was firing them they said I owed them $105 for the job they did not do. I will never use them again - Oh, and the management is so RUDE! read more

We hired The Cleaning Authority to do a thorough moving-out cleaning. The quote seemed reasonable: $65/hr for two people. The experience was horrible. They sent the two slowest workers they could find - surely to run the time up as much as possible. As if that wasn't enough, the workers actually lied about doing the work. When confronted that they didn't clean a certain thing, they claimed they had, and only after further prodding actually did do the work. $400 later, the only resort we have left is to put a terrible review on Yelp. read more

Nice low-ball quote and initial cleanings, followed by odd and oddly explained increases over time. "Your dog sheds more now" (nearly two years into things) and even the preposterous "there was a bloody squirrel in the shower" (what???). We'd have been happy to pay more based on quality and increases over time, but this just seemed pathological. Finally done with it and onto working with a real person. read more

The Cleaning Authority has been cleaning our house for just under 2 years. We have had a good experience with them, particularly Kare, who is here every clean. Their work tends to be thorough with nice, above-and-beyond touches such as tidying up the throw pillows on the coaches (which we have lots of!) and making the beds. The times I've been here when the crew is here, they are kind and thoughtful and take into consideration when my son is napping (i.e. vacuum his room first, so I can put him down to sleep). They are friendly when I call the office and after I asked they come at an earlier time each week, they were very responsive and followed through with the request. Thank you, Cleaning Authority! read more

do not do a good job at all anymore. they try to get out as fast as they can. don't do anything mentioned in the cleaning sheet. bathroom are disgusting as they only seem to sweep the floors and nothing else. read more

I highly recommend The Cleaning Authority to clean your home or business. Louis cleans my home twice a month and he does a great job. It's wonderful to come home to a thoroughly clean home. Louis does the best job! read more

The quality of the work of the employees is pretty poor. It's definitely gone down hill in the last year (not that it was ever super). After each cleaning, I'm continually disappointed. We pay for cleaning service 1x a month and have repeatedly requested that the kitchen and bathrooms be thoroughly cleaned each time, and the other rooms rotated, and they NEVER do what we ask. We don't utilize the other rooms as much, and the kitchen and bathrooms are used daily. They just wipe everything down and call it good (last two months in a row I've come home to the kitchen floor not having been cleaned). I think they just use pretty poor products because nothing ever really looks clean. It's either diluted or water. I've cleaned counters and floors same day and the towels have come away dirty. If I have to come home and clean after they've been here, what is the point? They also have different people every time which makes me nervous. Seems like they can never keep the same people, or they just send whoever and having a different person every month just makes me nervous that many people have been in my house. We will be finding a different company. Do not waste your money here. read more

Kare, Cassie, and Shannon did a very good job cleaning my house this week, all areas were covered and looked and smelled very clean. Thanks! read more

Kare and Alyssa did a nice job at my house last week. It felt clean and fresh after they left which set me up for a good week. The previous crew seemed to work hard but still missed quite a bit. read more

I feel compelled to balance the record a bit with a better review. The Cleaning Authority does not do the best job I've ever seen, but in my experience with them, they have been quick, efficient, and--most important to me--consistent and transparent in pricing and in arriving on the scheduled day, not canceling and rescheduling as I've had other cleaners do often. The sweeping and vacuuming are done well, and the kitchen is always well-cleaned as are the bathrooms. They also offer window cleaning as a separately scheduled and priced service--I've had my windows cleaned by them twice, both inside and out, and I've been very pleased with the result. read more

Thanks Briana and Jamie for giving me a clean house at the start of the week. You make a great team. I appreciate the attention to detail that I see each time the two of you are here. read more

Overpriced and low quality work. They charged me $82 to "clean" 2 rooms + 1bathroom, and didn't even wipe down the counters. Would never use again and should have read these rating beforehand. Also, not impressed with gerne Tal service/ communication approach. read more

I am continually impressed with their friendliness and professionalism. After several referrals from coworkers, I hired them to help with cleaning while I recovered from surgery. I was so impressed with how well they did that I've stayed a customer over a year and a half. They are so efficient and thorough. There's no way I could do what they do in such a short time period. This is one of the best investments I've made. I trust them in my home with my two cats and they have been so considerate to adjust to my home's needs. They ask for and listen to my feedback in a very friendly manner. I'm very happy I found them and would recommend them to my friends. read more

I like their rotation based cleaning system and especially look forward to the times the kitchen and restrooms get the detailed clean. They have a well defined and elaborate task list so it's easy to evaluate their job and communicate concerns. I am very happy with how consistently well Shelby does her job and find her to be very trustworthy. read more

I saw the pictures. When a floor streaks like that it is because there was too much cleaner used when mopping, not that they were using the dirty rags. The cleaners use different rags for all areas of the house from microfiber rags for dusting, lint free glass rags for mirrors and glass top furniture, a mop head for each house (YES they switch them out after EACH house), and white rags for cleaning of bathrooms and kitchens (each team carries about 100 of these rags with them as we by no means have a shortage in rags!!!). They don't want to have a rag they cleaned a toilet with in their hand any longer than they have to. So to say they are using dirty rags is not only offensive but completely absurd!! We will not be coming out in 2 weeks for a cleaning. Good luck to you in the future. Sincerely, Shelley Manager The Cleaning Authority Phone: 734-544-8900 Fax: 707-516-0041 3901 Bestech Rd Suite 700 Ypsilanti, Mi 48197 Call For Window Cleaning Email: annarbortca@tds.net https://www.facebook.com/TCAANNARBOR http://www.annarbor.thecleaningauthority.com - Sign up for MYTCA Rewards Description: logo From: willholdat4@aol.com [mailto:willholdat4@aol.com] Sent: Friday, March 06, 2015 9:26 AM To: annarbortca@tds.net Subject: pictures I sent you some pictures of just a couple of things that explain why things feel dirty upon the cleaning. The pictures include 2 different toilets...one is from our 1/2 bath and the other is in our mb. Why am I under the impression your staff is using dirty rags or same rags to wipe down floors and other things throughout the house. Your cleanings are superficial even when the area is supposed to be part of the rotation. Makes me wonder why we all ended so sick ----I can only imagine the cross contamination that has been going on when looking at the all the dirty streaks and swipe marks consistently left behind. Gina. COPY AND PASTE LIINK TO SEE PICS I SENT TO THE CLEANING AUTHORITY: https://mail.aol.com/webmail/getPart?uid=29796760&partId=3&saveAs=20150305_132356.jpg https://mail.aol.com/webmail/getPart?uid=29796760&partId=4&saveAs=20150305_131403.jpg https://mail.aol.com/webmail/getPart?uid=29796760&partId=2&saveAs=20150305_131736.jpg read more

I should have read these reviews first! Neighbors, do yourselves a favor and avoid this business! These are the folks that send flyers & coupons in the mail. As a new mother I was overjoyed to receive a cleaning gift certificate for my birthday. I scheduled a one-time clean & made sure that my schedule was clear to greet the crew. I waited & waited & no one showed up. No one called to tell me my clean was cancelled, it was only when I called the office that I found out the crew would not be coming. The owner, Dave, offered me $70 off of my clean as compensation. However, the second time that I was on the schedule the crew again did not show in the hour time window that I had been given. Not wanting to waste a second day waiting for them to come I left the house & got an email 30 minutes later saying the crew was on their way. No call at any point in the proceeding hour letting me know they were running behind (is that so difficult?). I shouldn't have given them another chance but they would not acknowledge my requests for a refund for the gift certificate my mother purchased for me (she also called) & they gave no indication, or response, that they wouldn't still honor their offer to take $70 off of the clean. So, I gave them one last chance but let them know how upset I was about this whole time consuming disaster that was supposed to make my life easier. I got the first appointment of the day so that if they didn't show again at least I wouldn't have wasted much of my day but two women did show up this time & did an adequate job. When I got the emailed receipt from what they charged my credit card I noticed they did not take the promised $70 off. I emailed twice, called once, and did not hear back. Finally I got through to Dave, the owner, and he refused to refund the $70 citing that the crew was "locked out" the time they were 30 minutes past the hour time window that I was given. Dave or Shelley (the manager) never mentioned this before even though I had brought up the discount when scheduling for the third time. Dave also hung up the phone on me at the end of this conversation. TL;DR: An astonishingly bad experience with abysmal customer service, not honoring a promised $70 discount, and no call/no show TWICE. Mediocre clean. read more

Hired them after receiving a postcard in the mail and looked like they would do a thorough cleaning. I was SO WRONG! After the first initial "deep clean" that I had to pay extra for (part of their policy) I had to call them back out because the floors were all dirty, several showers had not been cleaned (my daughters shower still had hair in the drain!!!). When they came back out they kept asking my husband "is this good enough?" good enough???!!!??? really? They came out last week for the second part of the "deep clean" and again, we weren't even sure they came except for some things had clearly been moved around. Kitchen counter was dirty and dishes all over. Really, for what I'm paying you can't load a dishwasher? I cancelled service this morning. Do your self a favor and hire anyone other than this company!!! Very expensive for doing nothing! read more

DON'T USE THIS SERVICE!!! It is 73 degrees outside today when they came to my house and turned the air conditioning units on with the windows open. Same thing has happened with this service in the past, and my air conditioners ran for a week with the windows open until I realized that they had turned the units on. FYI... IT COSTS A LOT OF MONEY to run your air conditioners for a week with the windows open!!! Don't mess with people's air conditioners!!! You are FIRED!!! read more

Billie Jo & Stephanie did a great job!, in cleaning my house this week. I hope they keep it up after the celebration of Employee Appreciation Month is over. Thanks so much Karen Lee read more

We've used the Cleaning Authority for years and have been generally happy with their work. At first, the cleaners were known to us and returned to clean our place month after month. But recently, it seems as though there's been more turnover. We planned to switch to a different cleaning company in 2017 when the quality of the work diminished around the end of 2016. But due to various life circumstances, we stuck with the Authority, and we've been pleasantly surprised by the clear improvement in cleanings since January. Today, Alisha cleaned our place and she did an excellent job! Thank you, kindly. read more

I was hoping that I would not have to write this. When we first hired TCA, I was very pleased by their kind staff and their attention to cleanliness. What I did not realize is that not all of their cleaning crews were of the same quality. We have had items broken and destroyed, they have never stuck to a solid schedule of arrival (even though we consistently requested it), and this final straw was that they did not show up to clean the house and did not answer their phones to let us know that their office was closed. It would seem that their staffing is inconsistent and they are unable to properly train and motivate new hires. It did bring some joy to fire them for their shoddy services. I was really hoping that this would work out. read more

We were assured that the employees did great cleaning and were reliable, but this was certainly not our experience. Thank goodness I didn't sign up for a year contract because aside from one person, the cleaning was very poor quality. Every time I sent an e-mail or called because something on their list was not completed. And even worse is that when I cancelled their service and asked how to get my key back, they never responded. So I called - no answer and no response. This is terribly unprofessional, as they have our house key. I almost never write reviews, but this company is just so bad that I felt compelled to try to save others from making the mistake I made when hiring them. read more

I was very disappointed in this cleaning service. I agreed to a biweekly detail-clean rotation service only to find out months later that they were doing just a general clean and that I would need to pay more for what I thought I was getting in the first place. The intial clean was very good, but the follow-ups were mediocre at best. read more

Stay away unless you do not value your possessions! Reasonable quote but expect you to clean/straiten up before they come because they will not move your items they would wipe around or in our case skip it. Now to go to the real issue. I had jewelry stolen and have been continually ignored by the office and the owners are unable to be reached. A police report was filed but it apparently my word against theirs. I KNOW WHERE I PUT MY RING, IN THE JEWELRY BOX!. Everything else is there except the gold banded, 2 diamond emerald ring. You make me sick! read more

AWFUL! The first and second cleanings, they were to do what they describe as a "thorough clean", which they charge you and additional $50.00 to do, but neglect to tell you that. On top of that they only did a little over 1/2 the house for the first "thorough" cleaning, then only tried to give a $20.00 credit for a $ 210.00 charge! I called to complain and they gave an additional $20.00 credit (total of $40.00 credit) and decided to give them a second chance, which was a big mistake. Again, HORRIBLE job! They missed many things, including vacuuming and mopping areas...I can see maybe missing to dust something or not shine up fixtures, etc., but if that was their "thorough" clean I wasn't waiting to see their "standard" cleaning job! read more

!!!!! They left our house unlocked and garage door open when they finished a cleaning!!!! No one was home and my daughter came home and found the house like this and was afraid to go around the house for fear someone maybe lurking inside. We have been using them for 1 1/2 years and although there were occassionally cleaning issues they corrected, leaving our house wide open was an unforgivable offense and we terminated them immediately. Although they apologized, owner and manager all said 'people are human and mistakes happen' all in the same sentence. Also said 'that's why they have insurance'. They seem very lax on maintaining the safety of customers homes not to mention the utter danger posed by strangers possibly coming into your home and your children finding them there. While objects in a home can be replaced through their 'insurance policy', members of my family cannot be replaced. Cleaning Authority does not have nearly enough concern for the safety of customers homes and families. No one should feel safe to use them. read more