The other branch didn't have an open appointment for several hours so I drove here. They called…read moreahead for me and I checked in when I arrived. An hour and 15 minutes, watching three customers walk in and be helped, and I'm STILL waiting. I've never waited an hour to open a checking account. It should be a set of forms and my ID. Not impressed so far. I left to find a different credit union in town. The one star goes to the Dalia branch - the Washburn branch gets zero.

I'm pleased to report Amanda at the Washburn branch went the extra mile. I can't think of anyone…read morewilling to go to that trouble to help someone over $10, but she did. That's dedication we just don't see anymore, and I am grateful she was able to rectify my issue.

I love my credit union. Its in a great location. The staff are wonderful. Rachel, Danielle B…read more Jocelyn and Tyler are so good at what they do. I recently purchased a new car. Rachel made the loan process so easy. She got the job done and had my loan ready for me to take care of on my lunch hour. I appreciate all of them so much.

Great place to handle all your banking needs! The staff is friendly and I hardly ever have to wait…read moreto be helped.

So US Bank closed their branch in Lakeview Oregon and I had decided to stay with them utilizating…read moreonline banking.as I have done online with banks for years..TOTAL MISTAKE,,,,thiis company does not have a clue to how online banking should work. As a last straw they have now locked me out of my accounts....THATS IT.....headed for the credit union monday....enough is enough

It's 11:00 am on a Monday. Both ATM's out of order. No signs on the machines to tell you that they…read moreare not working. Inside 1 teller is working. Waited 20 minutes in line after wasting 10 minutes on the ATM's. I asked why there were no signs posted on the ATM's and the manager replied that the repair service was coming. I told him that by not posting the signs that he is wasting everybodies time and leaving us all wondering what is wrong with our cards. During my 20 minute wait he managed to put up signs. I also expressed my displeasure to the teller and her reply was that there will never be more than 1 teller because they are going digital. I give a 1 star rating because at least this time the lobby was open.

Several weeks ago, I waited an hour and a half at a different credit union trying to open an…read moreaccount and I gave up. Today, I walked in, waited about 2 minutes and sat with Rosa. Walked out with checking and savings and a lot of knowledge about how everything works. I don't know why others gave low reviews.

Today is November 5, 2025. I have been dialing Pacific Crest Federal credit Union for 45 minutes…read more I'm put on hold for 10 minutes then it dumps me into some answering device not sure what it is. Nobody's calling back. I've done this five times at 10 minutes of pop. This is unbelievable. I'm seriously considering changing credit unions after having been here for 10 years. This is very poor business practices. They need to spend their funds on providing better customer service instead of expanding. Extremely disappointed.

So dissatisfied! On more than one occasion I have had to call and be greeted with terse, grumpy or…read moredownright nasty customer service reps! I had to wait 13 minutes on hold to report a lost card because they don't have a dedicated fraud/lost card line! Considering a credit union now!

From the owner: WaFd Bank is located at 5215 South Sixth Steet, Klamath Falls, OR, 97603…read more We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We've been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.

I love Pacific Crest Federal Credit Union. Not only is the building beautiful and convenient, the…read moretellers and staff are always helpful and welcoming. I really appreciate the high interest checking account quite a bit! I also like that there is a mailbox at the location and a customer restroom right inside the entrance. Great experience banking there!

I'm SO THANKFUL US Bank caused a horrendous error in my account so I could have a reason to leave…read morebecause I found PCFCU. It was a busy Friday when friendly and competent teller Juana helped me. She never made me feel rushed, and she did great in getting me set up with my new account. I'm recommending to all my friends and family to find a credit union to work with since mainstream banking has become so corrupt. I'm glad it was Juana who helped me.

The bank tellers are nice people, and very friendly! That being said, staffing is very short, and…read morethey usually only keep 2 bank windows open. (And one is dedicated to the "business customers.") This makes the customer service wait VERY long. So much so, that I dread going inside the bank for business. I even dread the wait it takes to get through the drive through. Management needs to fix the standard wait, whether it be to train the staff to be quicker, or to have more staff available... I just went inside for business, had 2 people in front of me in line, and waited 12 minutes for service. I keep this bank because I bank online, but if a person needs to do business inside the bank, I would not recommend this bank.

I've been a customer with this bank for over 15 years(about 6yrs. At this branch), since I…read morerelocated from Colorado. The clerks are helpful and know what they are doing and the Sr.Bankers are even more so and can be very helpful with investments in IRA's and other areas to help coustomers grow their money/savings.