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    Klickitat Riverfront Inn

    4.2 (6 reviews)
    ModerateHotels

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    Collins Lake Resort - Loved the master suite

    Collins Lake Resort

    (56 reviews)

    $$

    Our group of four stayed in Chalet 13 from June 24-27 while attending a wedding at Mt. Hood. The…read morefirst part of our stay was great. We loved the beautiful grounds, and the chalet was comfortable and exactly what we were hoping for. Unfortunately, around 1:00 a.m. on the second to last night of our stay, we returned from the wedding festivities to find that the entire chalet smelled overwhelmingly of sewage. The odor was present throughout all three floors and became stronger with each level. It was so intense that several of us were gagging and even became physically sick. We attempted to book a room at the nearest hotel but they were fully booked, leaving us with no choice but to stay. We opened every window in the chalet and had to leave them open for the remainder of our stay because the smell was otherwise unbearable. We made every effort to report the issue while it was happening. That night, we called the resort's emergency after hours hotline but never received a return call or any follow up. Upon checking out on the final day, I reported the situation again to the staff member at the front desk. He was incredibly kind, apologetic, and assured me the situation was unacceptable. He explained that the manager, Dan, would contact me and that a partial refund would likely be appropriate given the circumstances. After several days passed without any communication, I reached out to the resort myself. I was told that maintenance had inspected the chalet, along with neighboring units, and could not detect any unusual odor. While I appreciate that they took the concern seriously enough to inspect the property, this was very surprising given that all four of us experienced the smell, and it was severe enough that we were becoming physically ill. I was again told that Dan would contact me, but as of writing this review, I still have not received any phone call or email. It's disappointing because, aside from this issue, our stay would have easily earned five stars. I understand that unexpected maintenance problems can happen and I don't fault the resort for an issue that may have been outside their immediate control. What disappointed me most was the lack of follow through after we were assured someone would reach out. Good customer service isn't just responding in the moment--it's also following through on the commitments made afterward. I genuinely hope the source of the odor has been identified and resolved, as it's a beautiful property and I'd love to recommend it. However, I also hope future guests experiencing an issue like this receive the communication and resolution that we unfortunately never did.

    This was a pleasant place to sleep- but the parking situation was incredibly frustrating. There is…read morenot enough parking- we had to either park clear across the property or risk parking in front of the garage. The lack of 2 nd car parking is surprising since the place clearly holds more than 1 car of people. The building was nice and reasonably clean, if difficult to make baby safe. Location is good in government camp. We did not have a dog but seemed incredibly dog friendly. Check in took a long time - we waited in the clubhouse.

    Klickitat Riverfront Inn - hotels - Updated September 2026

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