I made an appointment with PC Hooft Tandaarts over the phone with my outlook calendar open. I added…read more4:00pm to my calendar as agreed upon with the receptionist. When I arrived at 3:45 (I like to be early), the receptionist told me I missed my scheduled time at 3:00pm. I was shocked, as I am typically a very organized person who lives in Outlook and seldom do I make a mistake with appointment times. I explained this to her, and was met with deaf ears. I was traveling the next few weeks for work, so said I would call back another time to make an appointment. I was shocked when a few weeks later I was sent a bill for 62,00€ for the appointment I never had. I called to question the invoice, and the receptionist said she would look into it, and call me back. I never received a call back so assumed it was a mistake. A week passed and I receive another bill, at which time I called back to explain the outlook error and that it could have been their mistake, or mine, but it wasn't fair to charge me for the appointment. I could understand if I just didn't show up, but I was there, 15 minutes early for the appointment I had in my calendar. Next thing I know, they sent my bill to a collections agency, and I was charged 92,00€. I opted to pay the fee (cursing their name), so I would not have bad credit. As I hit "send" on my bank log in page, I vowed to tell every friend & colleague about this experience, as I do not feel, under the circumstances that I should have had to pay for a service I did not receive. I have obviously found another dentist.
