On Oct 15 a sales person Sheila D from Arlene's Interiors wrote up a sales agreement for custom…read moredrapery for my home. We selected material and agreed on a price of $1073.15, at this time I specified that I wanted a certain type of drapery hook (the type that slides up from the bottom of the pleat). Sheila D replied that they use the best type of drapery hook used commercially and not to be concerned. I took her at her word. A few days later another Arlenes employee came to take measurements, I showed him a sample of the type of hooks I wanted. he said he would make a note of it on the order. On Nov. 29 the drapes were delivered to be installed, I did not get the right hooks, they were cheap hooks you would find at a dollar store. This was a custom order and I should get what I asked for. A few days later our robot vacuum got tangled in the drapes because loose threads were left hanging from the bottom hem. I definitely would not recommend this business Read less

From the owner: Book with one of our decorators and enjoy the convenience of working directly with an Arlene's…read moreInterior decorator in the comfort of your own home anywhere in Metro Vancouver. Our decorators use the very best in Hunter Douglas blinds, designer fabrics and the latest styles to create a distinctive, timeless design that is uniquely yours. We bring the fabric samples and/or blind samples to your living room - we'll arrange to have your windows measured, oversee the fabrication of every item you order and have your treatments professionally installed.

These guys are absolutely awesome. We have several living room pieces from them that have held up…read moreduring a lot of use over the last five years. When a part of our sectional broke last month I called them us as I hoped they knew a reputable repair person as we love the sectional. They asked me to send photos, then they came and picked it up, brought it to shop and returned it to me a few days later AS GOOD AS NEW for NO CHARGE. They totally stand behind their products and could not have been nicer. Literally any nice furniture we currently have or will have in future will be Valley Direct.

Interesting business model. They have a website with hundreds of items and no prices. And then when…read moreyou try to contact them to ask why there are no prices, they ask for your phone number, your name, what is 2×2, and then add a security code. 4 stars!

Bought a $3700.00 reclining sofa Dec, 2019. Purchased the 7 year warranty. Within 18 months the…read morevinyl trim on the side of the cushions started to peel. Brought it to Lazy Boy attention. They advised that the vinyl isn't covered in their warranty.Argued with them and they decided to order pillow replacement. Advised they couldn't supply so they would have to replace unit but it would be pro-rated to about half of the original value. Had the choice of either living with the peeling vinyl or loosing half value. I have bought a lot of furniture off Lazy Boy in the past but will never buy another item.

He said he would have his district manager talk to me, but no one called…read more Just a heads up that there is no comfort guarantee, even though the sales person mentioned returns could be made for store credit, I ended up keeping an uncomfortable chair. Returns for a wrong item, even when it was their mistake, are a huge hassle, with them trying to get you to pay restocking charges, and then they will try to ship you used show room furniture with mechanical problems, in place of the new furniture you paid for. Horrific customer service. They only care about their profits.

We contacted Terry at Gledstone to repair a couple of armchairs…read more They were very easy to deal with, quick with the time frame to do the job and excellent workmanship. I would recommend this company to anyone. They are fair and honest. They are an example of how to do business.

Just finished my third transaction with Gledstone, these guys are incredible! I wish all businesses…read morewere such a pleasure to deal with. Klaus Hoefner, Langley BC