Vinyl plank flooring installed throughout the entire main floor of my home. Within a year large gaps appeared in hallway & master bedroom floors. They sent out two of their guys who fixed the gaps, but within a year more gaps started appearing in the hallway & living room area. I called twice & spoke with Jason and Lyle regarding it, and they indicated that they would take of it. Nothing happened for months, & I called Jason again & left a voice mail in which he has never responded. read more

We have been trying to get Jason to come and look at the disaster floors by Provenza we purchased for months, and I have given up. The floors have scratches and flaws everywhere. It is as if there is no protective coating. We feel like we live in a glass house. Jason said it was our floor cleaner that could have taken off the coating, we have only ever used Bona cleaner which is recommended in our paperwork. So, we cannot clean our floors? I sent photos but they were not clear enough, the flaws are obvious to everyone. So why will you not come to look at the floors? Corners are chipped and we spent a lot of money to buy quality flooring. The worst part is that they will not even look at the floors. After meeting the owner multiple times, I know it would only be filled with excuses. I have emails asking for help with no answers and Jason was supposed to come to look at the floors, canceled, and after asking when he can come back out, I get no reply. The floors have been treated like babies, we have never worn our shoes in the house and deserve better customer service than nothing. We wanted to purchase from a local small business, and it was the biggest mistake ever. When I asked for great quality flooring this was what was recommended. I will never forget the first time I called about our issues and the response was, " we have never had this problem with this flooring so I'm not sure what to do" not the type of answer you want from an owner. We are more than disappointed, we are disgusted and stuck with crap flooring throughout the first floor of our new home. So much for working hard to build our dream home. Save your frustration and time and go to Menards and you will get better quality. See photos of a few of the issues. Hopefully they are clear enough because they are not for Kleasners. read more

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