For over a year I was looking far and wide for a good, reasonably priced (under $250), in good…read moreworking condition, reel to reel tape deck with no success. Then one day I called and spoke to Tom. He sold me a beautiful Wollensak deck for such a reasonable price that I am embarrassed to reveal the amount for fear of looking like I took advantage of him. The Wollensak didn't have a power cord so Tom made one for me on the spot! God bless this man and his shop. Bishop Christodoulos (from New York)

Tons of amazing vintage audio equipment!! Tom is very friendly and very knowledgeable on his items!…read moreHave been in here twice, and have never been disappointed! If you're looking for quality stereo systems, Tom is your guy! And don't forget to say hi to Victor!

Clean and quick Momento M8 Ultra dashcam hardwire install on a brand new 2026 hybrid. Everything…read morehas worked correctly from the jump. They matched competitors' price on the dash cam, and since the install was a 1/2 hour less than estimated, I saved on labor, too. I had an appointment, and they started the job as soon as I arrived. Super service by phone and in person from Neil. This shop handles emergency light installs, etc., for various local police departments.

Beware of ABC After installing a Drone mobile system I had many issues w that system after 7…read moredifferent trips to the store they they decided that it was not compatible w my truck ,so they installed a Viper system but now I having electrical problems rear window and headlights do not work properly I'm having intermittent issues .So I bring my truck there again now it's 8-9 times total of course they say they had nothing to do with problems that I am having .i had no issues with my truck before they had put their hands on it . Now I have to bring to another repair shop to fix this issue they probably caused

I called to ask if they could repair my stereo which recently stopped working after a power outage…read moreand they asked if it was prior or after 1980. I let him know it was built after 1980 and he kindly referred me to someone else, Electronic Engineers Inc in Chicago. I really appreciated the fact that he just didn't tell me know and gave me an option to look into once the other place opens tomorrow.

(Let me preface this by saying I had been looking for a vintage audio repair business for six years…read morealready, and I was definitely okay with waiting a few more months to get my stereo receiver repaired. That being said, it was well worth the wait!) Just got my receiver back yesterday and it's functioning like new! It also looks fantastic with the upgraded front panel lights installed. Very happy with the service. Vince responded to messages within 24 hours (which, for me, is a huge plus) and the cost for the repair was what I had estimated - so no surprises. If you have a piece of vintage audio equipment that you want working properly, definitely check out Pure-Grooves!

Nice store. Many cool electronics for the home , office , gift for others. Very cool displays…read moreGoogle, Fire TV, Amazon, Dyson, Samsung, Hense, Apple, Nintendo... they have washer & dryers from LG. Very big select for the scanners /radars. They have an AT&T booth inside for mobile carrier and internet services. Very polite service. Easy transaction. Very big store in a Large Shopping area. Next to Carters Children's Clothing, Burlington for Coats and clothing. Busy restaurant area and next to the north riverside mall. Great place to have in the community and for visitors. Ty

Terrible customer service, no communication with customers at all…read more No brought my phone in for a repair on April 25. The first day I went in the employee at the geek squad told me to bring my phone in the next day and that they would be able to fix it the next day. When I arrived the next day a different employee then told me that they did not have the part needed to fix my phone and they had to get it shipped in. Today is may 18 and I am still in the same position that I was when I first brought it in. Almost a month now and I have heard absolutely nothing from this Best Buy location in north riverside. I have called 3 different times and each time they had given me 0 information. The first time I called the employee sounded like he knew absolutely nothing, when I asked if there was a time frame from past orders to reference, he responded with "um I don't think so". The next two times I called both times they told he that the would give me a call back and update repair status, the last time I called they said they would run it straight to the manger and that they would call and update me repair status. To this day I never received on phone call, and my repair status is still the same as the first day I brought it in almost a month ago, which to me shows that everyone at this Best Buy location has no sense of customer service and have perfectly complacent in wasting my time as a customer. Today I finally canceled the work order so that I can take my phone somewhere what can actually do there job and fix my phone. I understand things can be on back order or take time to be shipped and delivered, but not once did I receive any type of phone call or emails telling me such so. Instead they were perfectly content with wasting my time and leaving me wondering when and if I would ever receive a call to get me phone fixed.

Ever sense Radio Shack started celling cell phones they have forgotten about CUSTOMER SERVICE. I…read morewent yesterday 5/30/12 to purchase a DSL modem and I could not get any help. 2 people celling cell phones, another walking around asking them what they wanted to eat. 4 customers including me left the stores unattended.

Excellent customer service! Great prices and selection. This is the second time utilizing this…read morestore and definitely not a disappointment

The variety of appliances they have, value, service and quality . Jason Lane helped me out, I told…read morehim what I needed and he showed me around the show room floor. He was excellent, listened to what I needed, I had budget concerns, no problem he said. They were having a sale which was great, he wrote me up an estimate and I came back after the sale and one of the appliances actually went down in price. I will come back again, it was a great experience working with Jason, made it very easy. Thanks again

My MacBook refused to boot, and troubleshooting like using the boot menu and the "Repair" utility…read moredid nothing. Alan took me right away, and eventually he and his Mac associate managed to recover the entire "Users" file system - all 4 user IDs - much more than I had ever hoped for. And Alan really seems to care about getting his customers up and running and back in business.

After my initial contact, they stated they didn't see my message until after 9pm. They asked if I…read morecould be available for a call at the time or the next day, I informed them they could call and they never did. Haven't heard from them since.

Stay away! I brought my iPhone in for a back glass repair, and had it replaced at this location. 3…read moredays later it broke in my pocket with normal use. When I got the phone back after the repair, it reeked of epoxy. It also had a lip where the new glass met the body which felt different then the other side. This store and Asurion as a company are in full on denial and blaming me for their poor fix. If you call this company they will dodge you until you give up. They will keep passing you on to different case managers who will promise to call you back then won't. In essence I was scammed out of $160.

Alex fixed my Steam Deck after I messed an SSD upgrade. Spoke to him over the phone and knew…read moreexactly what needed to be done. I was in and out in less than 10 minutes, and I couldn't be happier with my experience at this store.

Something fishy is going on here. Their website says they have six locations in the Chicago area…read morebut under the "stores" heading names only one - in South Holland. The "Contact Us" link points to a map with an Adams St. address in Chicago. Nothing on their website says anything about an Oak Park location.

At first they were somewhat helpful, I am rebuilding my computer and needed some files downloaded…read moreon to a floppy (yes a floppy, it's window's fault not mine) and they did this for me. Now it took a lot to explain what I needed to these guys, and they didn't seem to believe I needed a floppy to load drivers for windows, but sometimes you do. You can google it if you don't believe me. Curse me for a novice, I needed the files on said floppy to be extracted first. I return to the store with the very same floppy, the one they loaded files on for me just a half an hour ago. Now they tell me the floppy doesn't work. I feel they were scamming me to get me to bring my computer in, and telling me the floppy died. The floppy worked just fine before. Now floppys are old and hinky tech, and that's why they are mostly gone. They usually didn't belly up after one use.

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!