Still using Todd the Plumber as my go to all these years later…read more Todd is always on time, thorough, and gets the job done right! Today he replaced my water bib/faucet as it was leaking freezing into a waterfall outside my house. Last winter he came out when it was -40 and my furnace stopped working even though it was late at night! I've referred loads of family and friends to Todd (-& company) and everyone is always thrilled. This past summer he saved my friend $8k+ when another company had said they needed to replace their AC (that wasn't working) for their 4000 sq foot bungalow (yikes)! Todd came out and did a thorough cleaning of the system and had it up and running the same day for less than $500! Two thumbs way up for Todd the Plumber!

We had a severely plugged kitchen sink that normal snakes could not fix. Todd brought a custom-made…read more"water snake" that pressure-washed the inside of our pipes. Could not believe how much gunk came out. Totally fixed now. He was professional and reasonably priced, and gave us good advice on managing a problematic house/plumbing design. He is now top of our list for any plumbing concerns.

Fantastic company to deal with. Upfront with all their pricing and excellent workmanship. When it…read morecomes to warranty, they respond very very quickly. They actually answer the phone when called.

Had a water leak due to poly b. Service was very good , service was provided on a holidayread more

Logic Plumbing, Heating & Cooling came out as promised on time. Two nice young guys, Walter and…read moreMarley did the work on repairing the toilet flange. They explained what needed to be done, and what parts were needed. They were very careful to leak check their work. And after, they did clean-up, which we thought was great, because other firms we have had, did not.

Logic Plumbing did an excellent job unblocking my kitchen drain. They arrived on time, were polite,…read moreand explained everything clearly. The work was done quickly and professionally, with no mess left behind. They were planning on charging me about 600 dollars to clear the pipe in my kitchen sink cause it got clogged. I managed to bargain them down to 422$. Keep in mind it was 422$ for less than an hour of work. Overall, punctual and reliable but very pricey even with discounts.

These guys are the best ! With all that is going on with the flooding in Edmonton and area these…read moreguys were able to come out same day. They did an amazing job. Thank-you so much. I would highly recommend this company for professionalism and knowledge.

6 stars - had some unexpected medical issues and needed some plumbing changes ASAP. They were…read moreaccomadating with their schedule, polite, prepared and more than fair. Thank You.

Always on time. Excellent work. Honest, trustworthy and competent. Chris and the team are first…read moreclass professional. Small jobs to large with superb communications.

I called Chris at Heritage plumbing this morning at 8 AM because my sump pump wasn't working…read more Shortly after 12 noon Marshall came over and installed a new pump. Marshall was polite and professional. He had the job done quickly and cleanly. The final cost came in under the quoted estimate when I called, so that was great. I would highly recommend Heritage Plumbing. Thanks for a great job.

rude on the phone, seems like he doesnt even run the business and isn't interested in talking.read more

The drain pipe from our kitchen sink to the main drain recently sprung a leak, and we were unable…read moreto find the source of the leak and fix it ourselves. I sent messages to a couple of plumbing outfits, but they didn't even respond. After a week of using buckets to capture the water leaking and dripping down into the basement, I gave up waiting for the first two outfits to respond and sent more messages to about 8 more plumbing outfits ... but again, most of them didn't even respond. I got 3 responses, 2 of which demanded ridiculously excessive deposits of $ 325 and $ 500 respectively. Max Plumbing and Heating was the only one who was quick to respond interactively through the Yelp messaging system, answered questions, was flexible, gave a ballpark estimate, and only demanded a reasonable deposit of $ 99. Max showed up when we asked him to, quickly found the reason for the leak, and replaced the worn-through pipe within a few hours, for a flat rate of $ 500, which was very reasonable for a 2-person crew for about 3 hours. He offered to clean out part of an attached pipe that was full of gunk but wasn't leaking for an extra $ 50, which was good and reasonable, so we agreed. Max was very knowledgeable and friendly, and even pointed out and explained some things about our kitchen drainage system that were problematic, without being asked, and didn't push or even suggest that we call him back to address those issues. Work was completed competently and efficiently. Quality of work was excellent. Value was very good. I would definitely recommend Max Plumbing and Heating!

Terrible customer service if you have an issue! I have called and left about 4 messages for someone…read morenamed John in regards to an issue I had to repair due to negligent care and workmanship from Access. I also spoke with another lady about this and never received a follow up call. My discharge pipe literally disintegrated after 5 years of being in my house (see my google review with photos). Nobody seems to care or be too concerned to help us or even at the very least, follow up with us. This is extremely poor and shameful customer service. I hope writing this at least gets me some type of follow up call or response.

We hired Access Plumbing to do a rough in for our Grohe fixtures in our bathroom renovation. We…read morewere assured they knew what they were doing and the quote was really high compared to other plumbers. So we went with them. They rushed the job and did poor quality work. They came back a couple times and still the job was not done properly. They mean well but they are not skilled enough to do a professional job. I would never recommend them. I have no confidence in their work.

Our sump pump destroyed itself spectacularly for no discernable reason. Bits of it were in the sump…read morewater and water had encroached into the carpet of one room. While my husband used the wet vac to haul out gallons of sump water and pour them into the toilet, I navigated the AI reception and got a call back from a real person who said a plumber would be there in half an hour. Francisco arrived on schedule and used a pump to drain many gallons out of the sump well, and let us know it hadn't been a backup but a failure of unknown cause. He replaced the sump punp and added an alarm, which we should have done before but forgot to after the last service. He was pleasant and reassuring and cleaned up after himself meticulously. We got to work cleaning up the water encroachment. The bill was about what we expected for an emergency service with an install included and I think the alarm was added without charge. These things happen and no one likes them, but this went about as smoothly as any emergency home relair we've encountered this far in twenty five years at this location.

Our tenants complained of slow drains and dishwasher. They…read morecalled Mr. Rooter. This company would not work on the house without the owners approval. We received several calls to approve and finally a technician was sent. This worker was not a journeyman plumber. They are "drainage experts". He called with a quote of $2000 on top of the $200 service call. We asked for him to only clean 3 P-traps and remove the standing water in the dishwasher. We told him to leave after that. He did provide pictures via text. We managed to tell the tenants how to flush the drains. Everything is working now. The quote was inflated and unnecessary.

There's not enough stars to recommend this company. Due installation issues with Otto Plumbing and…read moreHeating who would not even sit down with me to come to a solution, Cory and his staff took phone calls and home visit with no charge to answer my questions and resolve the installation problem. They are very helpful and concerned about their customers. I was always treated respectfully. They did a wonderful job reinstalling the pipes for the furnace. I now have no noise and can sleep at night. When they took the pipes out there was water in them. Will be referring them to everyone.

True North Heating and Cooling has been a gem to work with. Initially what started the summer…read morebefore, with a call about a noisy neighbour's a/c and what could be done to help dampen the sound, continued that positive experience into a great one to follow. Who wants to be without heat in the winters that we seem to have here, but kerplunk it did, the 'ol 21 year old Frigidaire furnace cracked its heat exchanger. With -30°C weather in the forecast, this was not ideal timing, but when is it ever? Anyway, Chris showed up as soon as he was able to look at what we needed to do for getting heat in the house again. The calculation was a little different than I expected, now they just look at the number and size of windows in the house rather than the size of the house. We also looked together at other issues that we were having like not enough heat pumping into the upstairs and downstairs and how the airflow could be improved. They gave us some time to think about our options and what we were going to do for the install... but they also didn't make us wait on their end. The pencilled in an install date for us so that we wouldn't have to wait. That was so appreciative. They dropped off some smaller space heaters and some larger ones that plugged into the 220V outlets. The rental ended up being free with the install. (But do watch your usage as they're going to chew into your electricity bill... if you have a gas fireplace, best to use that.) So install date came. We chose the Lennox Merit ML296, it is a two-stage rather than a variable stage, but still better than what we had. The furnace could not be vented out of the chimney anymore with the hot water tank, as per the new regulations, and now is vented out the side of the house. So be sure you keep that in mind as there's going to have to be some new pipes and drilling involved. They helped pick the best path for the new intakes and exhaust. One thing that was good was there was no more need for the combustion air intake of the house, so that huge source of cold air into our utility room was going away! They cut and blocked it off. Demolition happened in the morning. The two installers arrived on time. Note for anyone, if you can give them your garage as a staging area that will make things way easier for them. When they pulled out the old furnace it was very clear that the heat exchanger had a nice big hole with another one or two more on the way. Ugh. (See picture.) The new Lennox is a bit smaller than the old one, but they were still able to use the existing ducting by installing an extension. They repositioned the furnace and new filter system (we went for the Merv16 filtration system to take care of dust allergies) to point in a more accessible manor than the old one. In addition to the installation of the furnace I was surprised that they also went and improved the drainage system of my humidifier and the furnace with proper PVC piping rather than the hokey flexible tube it replaced. Way more professional! They carefully went onto the roof and dropped down a new inset in the chimney to allow the water heater to still vent properly and soon after, that afternoon, the new thermostat was installed. All of this was done with proper social distancing and precautions, yet at the same time were available for any of my constant questions or inquiries during the install. Part of the installation included a new thermostat to properly drive the new furnace. We requested an upgrade to the Honeywell T6 Pro Smart Thermostat WIFI (TH6220WF2006/U) and we couldn't be happier! We can now turn up and down the heat when we are away from the house or still in bed with the app or with Siri. With Apple HomeKit, we can set scenes to control it and our other devices. We like the touch display screen a lot better than the normal T6 Pro. It can even send you an alert if your house is too cold or hot. I recommend it. The next day involved opening up the return air on our main floor to allow for better circulation and the addition of a proper one into the basement. New ducting was put in and installed in a location that wouldn't impede the positioning of furniture. The downstairs is still cool, but it isn't freezing like it was before. One thing about the install I did have concerns about was the exhaust outlet, it was positioned at the level of our backyard access path on the side of the house and my boys bumping into it. It also was near where the window opened. I sent them some pictures about it a few weeks later and they happily agreed to put an extension on the pipe to raise it above both issue sources and insulated it from freezing. No charge for the adjustment! In all this was something that I didn't want to have to do... the roof was the one planned. But obviously it was something that we had to do and it was obvious we had to do it with True North Heating and Cooling. I wouldn't have done it any other way! Thank you Chris, Carmal and the rest of your wonderful gang!