I had a fiberglass pool installed by Watermark Pools in July of 2020. We had planned the install…read moresince last summer and until the completion of the pool, communication with the company and it's employees has been great. They kept us informed and up to date on all the steps. Upon installation they worked hard, did a great job and cleaned up everyday. They went the extra mile on what they did.

Worked with Adam on purchasing a hot tub. He was great to work with. We were in and out in half…read morehour. Highly recommend

Purchased a spa and electronic Covana cover from this location. On the front end of the sale,…read moreeverything was great. Excellent follow up as we made our decision to purchase. However, once we paid and the delivery process began it got dicey. Things took way too long to get to us, and you never know who you got on the phone for service. The Covana is nice, but it has been a nightmare to get proper installation of the shades that go with it. Have spoken to managers and then they pass me to the next person and they never call back when they say they will. Still working to complete properly the install of the Covana shade clips for something we ordered 4 months ago. Recently, an installation person came out and put a clip up that came off two days later. Overall, it has been a maddening process. I'm not typically a negative review writer, but this one had to be written.

These guys are top notch…read more. We had a chlorine lock this year, and we have a huge pool 40X30, The guys helped us from start to finish, getting readings every other day. The thing that shocked me, was that after a week of going there we only bought stuff at original visit.. they have the knowledge for sure. They will be go to for pool chemicals, thank you so very much for all the honest work guys! We appreciate you

I visited today and Sarah was incredibly helpful. She was kind and considerate and did an amazing…read morejob helping me. Next time I make a purchase I will be coming back to this store !

We like to go to Leslie's for the majority of our pool supplies. The main guy is very knowledgeable…read moreand helpful with all the questions we have had since owning our above ground pool. If our water tests come back normal they are honest with letting you know everything looks good and nothing is needed at the time.

We love the quartz countertops. Communication with installers on work to be performed needs…read moreimprovement. Installer arrived two hours earlier than scheduled. Fortunately we were able to accommodate. They also forgot a backsplash which required a second scheduled visit. Also forgot the included cutting board twice. We are still waiting for it. Robert Smith

DO NOT USE GNS IF YOU WANT YOUR MONEY AND TIME RESPECTED. We used Global Natural Stones to install…read morecountertops from 8/31-9/2/2026. We were told it would take 3 days to perform the service and that we had to pay in full prior to install. They gave us times they would be on our property to complete the service but did not inform us that the times provided were arrival windows. 2 out of 3 days they arrived 3-4 hours outside of the arrival windows. We were not informed they would be late, we had to call ourselves to ask where they were and when they would be coming. Did not receive return calls multiple times and had to call repeatedly to ask when they were coming. On both days we were given excuses of extreme medical emergencies. They ensured us this was not their typical standard of business. I understand emergencies happen, but I do not understand why they were not able to call us in a timely manner to inform us that they would be arriving well outside of the arrival window. On the 3rd day, the sink was to be reconnected to the plumbing. While connecting the sink, we were told $200 worth of additional work was needed to reconnect the sink to the pipes. I dropped the sink off at GNS several days before install and was told the sink would be compatible based on the size. No one inspected the pipes under the sink prior to install, and if they had they should have warned us of the possibility of additional costs outside of the balance we had already paid in full. The plumber also informed us that one of the sink holes had been cut too big for our water faucet by the men who installed the countertops and that they should have known how big to cut it. He had to do extra work to make the water faucet fit because of this, contributing to the extra plumbing cost. My husband went to discuss our frustrations with the owner and manager of the company. They were dismissive of our wasted time during the conversation and only agreed to pay for the plumbing costs. When asked why we should pay full price when they admitted the service was not completed to their normal standards, they refused a refund and told my husband to post a bad review and that they didn't care if he did. Their best response was repeatedly asking, but the countertops look great right?? They had no remorse for our wasted time including being late to appointments and work to be present during their installation that was hours outside of the provided times. Only offered to reschedule after the counters and plumbing were disconnected and removed and after being informed they were 15 minutes away to place the new countertops anyway. Rescheduling would have meant several more days without water in the kitchen and gaping holes from the missing countertops. I would also argue that 5 hours outside of the arrival window time is already rescheduling. They repeatedly claimed to be the best in the business during our conversation and bragged of having the best products. They accused us of not being understanding rather than taking responsibility for providing poor customer service. They additionally accused us of wasting their time because the sink was not dropped off on the day we told them we were planning to. We attempted to drop off the sink on the agreed upon day but waited for 15 minutes in the store without anyone coming to collect the sink. When the manager was informed of this, he said he would have to check to cameras to ensure this was truthful. Regardless, the sink was dropped off several days prior to install, not sure how that is considered wasted time compared to being several hours late 2/3 days with no notice. Good business includes good customer service and not simply good products. They do not care for their customers' time or their reputation outside of their products. Very disappointed.

Great company! I found this company for our property in Dayton, OH,…read more Right away, Curtis & Shawn were very professional. they are Very reliable and dependable workers! I'm so happy to have found this company! I recommend them!

Very friendly and easy to work with. Had an issue with a leaking exterior faucet at my house. The…read moreguys came by and inspected and offered different options. I ended up going with replacing not juts the broken bib, but replacing all of the piping as they pointed out it wasn't the standard exterior material and had a high chance of breaking in the winter. The total cost of the full piping replacement was easily a quarter of what some of the bigger brand plumber companies offered to just replace the bib, and I've had no issues since!

Alex was amazing to work with. She went over different vinyl flooring options. She recommended a…read moreperfect floor for our needs. The installers were prompt and professional. They explained everything that was going to happen. The floor looks amazing, and they will be doing the other rooms in our home.

I had a very difficult situation and needed to get carpet installed quickly, I was only in town for…read moreshort period of time and needed help fast. This store went above and beyond to help me and I am so grateful for not only their great service, but their understanding of my situation. I would highly recommend this store!

I used Bockrath's rug cleaning service for my oriental rugs. They came back almost unrecognizably…read morebright and clean. The colors seemed to glow as if brand new after over thirty years on the floor. Cameron, Brad and Marshall were the pick up and delivery guys for me, and they were so careful with my antique furniture, and measured the rug and my room for perfect placement of things. I highly recommend Bockrath because of this element of their service.

I just had my carpet replaced in three bedrooms and the entire basement, including the stairway…read more When I looked at the samples, I was worried about how the big picture would look. However, Doug Bockrath was very helpful in picking out the samples. Also, I wanted a new area rug for my family area along with a matching round one for under my breakfast table adjacent to my family area. They did not have a round one, but their in-house crew was able to take a second rug just like the one I purchased and cut it into a round and seamed it along the entire edge. It looks amazing! Kudos to their in-house people that did this. They were fantastic. Lastly, their crew that laid the carpet did a great job matching the seams. They were very courteous, cleaned all the mess and took it with them. I was also pleased that they moved my big furniture for me. A big shout out to Art, James and Anthony! Overall, everything was a great experience, and I highly recommend Bockrath Flooring.