Englund Brothers ROCK!…read more Two years ago, Jeremy and Eric came out to give me a bid for a simple deck repair. I was immediately impressed by the fact that they replied quickly, arrived on time, were very friendly and professional, came prepared with notepad, tape measure, phone with camera and calculator, and appointment book! They were able to give me a bid and start date very quickly and at a very fair price. Even though they were booked out two months (a sign of a good contractor,) and I was skeptical that they would actually show up when promised (due to past experience with other contractors,) they started work exactly on time and would have finished on time, except... While tearing off the old deck railings, found much dry rot on supporting posts, joists, and water damage in shed under the deck. What started as a quick 3-day job was now going to be a complete tear-down and replacement of deck, stairs and shed! Even though they were busy, they managed to fit me into their schedule so that my family wouldn't be left with a dangerous deck. We ended up using Trex Transend for deck and stairs, Afco aluminum railing, and Trex Rain Escape system to waterproof the shed from the deck. They worked miracles to get the job done as quickly as possible...even with backordered materials, family emergency, and other obstacles thrown their way. I was also amazed at their ability to engineer a very tight space for the deck/shed combo. Even though we had very limited height to work with, they were able to engineer a full height shed while keeping enough slope for the Rain Escape system to work properly. It's been almost two years, and even through severe winters, torrential rains, heavy winds, etc. the Trex Rain Escape has worked flawlessly, the shed is bone dry, and the deck still looks beautiful. One more thing to add to this long review, is that Eric and Jeremy are also great on follow-up and really stand by their workmanship. A few months after the install, Jeremy called just to follow-up. What contractor does that?! Also, recently, I called them to let them know that the Trex fascias had warped (apparently not uncommon for Trex fascia.) Instead of sending me to Trex for a warranty replacement nightmare, Eric quickly installed new Trex fascia at no charge. To sum up... UTTERLY AMAZING!

Do your research and ask for references before hiring this company. The job took longer than what…read morethey told me. They employ young kids to do the work and there is no supervision. They showed up hours late and left hours early. When I addressed these concerns to the owner I was told I needed to "settle down". If you are in the service business you need to take these concerns seriously and resolve the issues, horrible work ethic.

This company took my deposit ($4,750) to replace the roof on my home. After three months, they did…read morenot come to do the work. Finally in December after the weather turned bad (snow), they wanted to do the work. I told them I was not comfortable having it done at that time and that I would reshedule it in the spring and to please return my deposit. They said they could not return it because they had already spent it on another job. Now it is June and I have had to go to court to get a Judgement against them. I have complaigned to the BBB, the State Attorney General's office and the State Department of Professional Regulation. They still will not pay me. If you do business with this company, don't give them a dime until the work is done to your satisfaction!

We spent about $10,000 with MDS to install trim in all the rooms on the main floor, carpet on the…read morestairs, a new cellar door, new wooden cellar stairs and a new Bilco cellar door. The contract was signed last November of 2023 and ended February 14th of 2024. Weeks pasted before workers showed up out of the blue. Then they would show up sparatically with no notice. The wooden stair treads had pencil lines on them from a failed stringer attempt. One stair tread was cut too narrow. The cellar door was installed crooked and we could not get it open, the door latch would not even meet the other side to latch the door - so the dead bolt had to be used, so we called and they had 3 different visits before the door was reinstalled and adjusted so it closed properly. We were locked out of the cellar for a week. So then we get a seperate bill for a door knob and lock set because the door did not come with one. Ben did not put it in the estimate? So they dug out the cement stairs and put in wooden stairs that were screwed to the sides of the cement walls, but now the dirt at the top and under the cement is caving in and the dirt under the sidewalk is collasping into the hole under the stairs! So the cement walls of the stairs were not the same length to fasten th bilco door to, so they poured cement to extend the length on one side but not the other. So now the bilco door overhangs the one side and is missing a screw on that side! So then when they came back to cut out the siding for the top of the bilco door, they left the siding triming debris in the yard were they threw it. So I had to call and complain about it. I had sent a request to talk to the owners and was ignored. I was told the project manager had quit and they were looking for a replacement. So then they came to install the trim, John had done a good job at representing the company and except for a few places his work was good! There was a few places were the trim did not match up. They ran out of trim behind the refridgerator and I was told they would have to go and get more to finish, so I said forget about it. Ben had done the estimating, so when he wrote that the trim would include the stairs, I assumed that ment the whole stairs, but I found out that was not the case, it would cost another $200 to put finishing trim at the top of the last stair to the landing. After the trim was done we were cleaning the new floors and had found calk or adhesive was tracked in and now stuck to the floor we just had put in. We still can't get all of it off! The carpert installation was really bad in my opinion. The carpet installation was hired out by MDS to Carpetland and they hired a sub contractor to actually install it. The carpet was cut to narrow on the treads on many of them and shows the white bottom of the carpet foundation as you look at it from above and at the corner it was completely missed. The installer said it was due to the bad carpert that we picked out from Carpetland. Allen the sales person never said anything about the carpet being low grade, we just liked the color, we did not even know the price as it was included in the estimate! So I pointed out the imperfections to the installer and kept getting the same reply, "Theres only so much we can do with this carpet" I paid MDS and then complained to Ben about the issues, he said he would talk to the people. I told him I do not want his people back, I do not want to have to explain ourselves to your employess and sub contractors, this should have be handled by a supervisor/site inspector. Ben told me he needed more photos of the stairs, I told him he can come out here and take the pictures!!! If you are looking for a professional contractor you should avoid this company. It has been and expensive and bad experiance and we were disappointed over and over again. You would think someone over there would take RESPONSIBILITY for such shoddy work and lack of professionalism. MDS Report Card Craftsmenship: F- Communication Skills: F- Value For the Money: F- Ability to give good estimates: F- Integrity: F- Trust: F-

From the owner: General Contractorread more

Wonderful to work with!! Super fast communication and patient with all the questions I had. They…read morewere reasonably priced and we were able to have our patio door and dog fun fence completed quickly. We look forward to working with them again for some more projects on our property. Highly recommend!

We had called several carpenters in the Dekalb area to remodel our outdoor deck and not only was…read moreCarpenter Bird the only company that returned our call, but they were an absolute pleasure to work with from start to finish! They were very thorough with the process and costs associated with the project and they were extremely accommodating to our tight schedule. They even identified parts of our deck that were safety concerns that we were unaware of and added them to the job without extra charges. They were polite, punctual, and overall a fantastic company! You won't be disappointed!

I asked him about doing some work, he wouldn't give me a price then had a fit when i asked him.read more

I first contacted Darrell to fix a plumbing leak. I am fairly handy but my attempt at fixing the…read moreissue failed so in frustration I turned to Darrell for help. I don't know him at all and just decided on him through a yelp search. After about a 15 minute phone conversation explaining the issue, Darrell said that he'd stop by the following day to take a look. He ended up giving me some suggestions so that I might fix the problem myself but said that he'd be happy to do the repair if I need him to do it. I'm very pleased to tell you that it's been a week and the leak seems to be fixed. He didn't even charge me for his time and effort. Very coincidently, my water heater went out later that day. I called Darrell and explained my dilemma and he agreed to change some appointments around so that he could install a new one the next day. One day without hot water is enough for me to Darrell was super friendly, honest, very capable, and allowed me to work with him as to save a little money on the labor. I'm definitely going to hire him whenever I have the need.

They were here when promised and stayed in contact with us. Very efficient and cleaned up after…read morethemselves.

1.Communication - not getting back to customers. Not…read morereplying back after I replied back to their emails with offer ...

I was very pleased with the service I received from C-N-M Floor Restoration. We had to refinish the…read moreoak floors in a house that we had just purchased. Very professional and very reasonably priced. They were able to perform the work promptly and finished on-time. They were very efficient. The floors now look amazing!!!! I would absolutely use them again and highly recommend them.

From the owner: When your floor needs an upgrade, hire flooring experts to get the job done right. C-N-M Floor…read moreRestoration offers floor refinishing services that will cover all your flooring needs. We serve all of Northern Illinois and pay close attention to detail on every job. We'll transform your old hardwood floors into walkways that shine. Our insured team is made up of the most qualified contractors in Dixon, IL.

Shocked by their lack of concern and poor service. Run away!! I own an insurance agency and I'm…read moreaccustomed to working with repair contractors. Despite setting up an inspection earlier in the week for today, they cancelled because it was too far for them to drive! Despite claiming to handle northern IL, they are based in Dixon, IL which is two hours from Chicago. Unless they have 2-3 customers in the same area, they won't send a contractor to the Chicago-land area. When asked when they could help? "1 week, 2 weeks or maybe a month or two. The owner won't allow us to schedule an appointment that far away without other jobs to handle on the same day." So, if you need leak detection help, make sure your neighbors also have a leak (or find a different company). Terrible

Hard to find a quality leak detection company these guys pin point the leak for you. Very…read moreprofessional.

If you're looking for a company with Integrity, Boss Roofing is the company for you. We had an…read moreexcellent experience with metal roof installation 3 years ago, however, there was a manufacture product issue that showed up this year. Boss Roofing stood up and addressed it quickly and professionally. They stand behind their products and installation and make sure the customer is always happy. Our dealings with Jon Cox made us even happier we chose Boss to install our metal roof. Yes, things happen, but it is how a company responds to them is what defines them. Boss Roofing for this reason is the only roofing contractor you should consider. Thank you!!

Jonathan D. repaired my daughter's wind damage, he was very polite and explained damage and repair…read more Would definitely recommend.