Went to knockout collision thinking they were the best. That they would take good care of my car and of my needs. I will give them that they did a good job on my car that ran over a coyote. My issue was that they were not up front with me on that the insurance would not pay the whole amount of my damages. They made me believe that I would only pay the deductible of $500 and be done with it. Well that did not happen. They ended up charging an hourly rate of $105.00-$140.00 depending on the work. and my insurance would only cover $81.00-$95.00 and then I was charged the rest of the money which I am now out 1600.00 because they wouldn't work with my insurance and my insurance wouldn't budge on it either. So if you have the money to spend which I don't have, then by all means go to knockout collision. If you are smart go to a place that your insurance recommends. I learned my lesson that's for sure. read more

I have had my classic Fixed Roof Coupe in their shop twice for fiberglass repairs and custom paint work. I have one of 202 corvette's in Nausau Blue Metallic. Only made this model in 1999 and 2000. A total of 425 corvette's were Nausau Blue Metallic. They made the Paint Match and the body work was also amazing. Price was great and Shawna is a sweetheart. Great customer service and such a friendly staff. Take your car or truck for quality work. I am sure they would paint just about anything and make it look amazing. Thanks again everyone for a super awesome job and one awesome customer service. Ray read more

took my vehicle in the 11th of April 2022 okayed work after dismantled and approved for the continuance on the 14th. I already had pre approval with a claim number from the insurance company Josh the general manager assured me that all issues with the insurance company would be handled by them and I had no worries and that this job would be taken care quickly and professionally. Wrong I was informed that the job would be completed at the end of the second week after dropping it of and the work for repair had began. Wrong five weeks later and many frustrating battles over the phone with the general manager and the incompetent clerical women that makes all the excuses in the world and blaming the insurance company for all of there failures to satisfy there clients. One lie after another is common practice with this companies administrative staff. the end of the second week I call for my vehicle and they make up an excuse that the parts are back ordered and that they are sorry and cannot give me a completions date. Also turns out that the clerical worker who handles sending off invoices to the insurance company was not doing her part and then stating that the insurance company wasn't responding for payment. After contacting the insurance company I find out the women at Knock out was not getting invoices out and also had raised there cost for the job hundreds of dollars higher than the initial estimate. The entire time they are refusing to release my vehicle back to me until payment is made. Payment could have been made had they been taking care of the insurance as Josh promised would be done by them. they also wait until 4 p.m. on a Friday afternoon to inform me that there's a problem with insurance knowing were up against a weekend and nothing can be done. Constant lies and when I try to reach Kareem the owner to discuss there unprofessional performance and lies I'm told he's out of the country and won't be back for quite sometime. the place is a joke and this place should be shut down. the only training I believe anyone of these employees at the administrative level have is how to say I'm sorry, that's all you here when there making there excuses. Also went in with half a tank of gas and I got the vehicle back with the gauge showing the gas pump symbol indicating I had to get to a gas station plus the battery was dead and the window lock device at the passenger ride door was installed backwards. The truck was completely dismantled (truck bed removed windshield removed door removed all just to repair a small ding the size of a 50 cent piece tis outfit needs to be shut down and the owner needs to be made aware of what a bunch of low life thieves he has working for him and if he does know what he has then he's no different then his staff. They literally lied about the problems that occurred were the insurance companies doing which was a bald faced lie as I was constantly in touch with them when I couldn't get my truck back and I had to handle all the correspondance with the insurance company that which josh promised to handle. What a low life bunch of working class folks this place has read more

I got my passenger side mirror fixed here about a year ago, and they did a beautiful job for a great price. They were efficient, kind, and worked around my busy schedule. This week I was in a small accident and got a little scratch on my car. The man (didn't catch his name) buffed it out for me and I was on my way!! Such great service. I absolutely recommend this place. Thanks Knockout, you guys rock! read more

Kareem and crew did a great job with my original repair a couple years ago. When I recently had a minor problem with a lost clip on the fender and took it back they honored their promise to guarantee the repair as long as I owned car. They worked me in to their schedule, and never hesitated to make things right. read more

About a year ago i had some work done on my 2004 VW R32. I went to this place because he was the brother to the owner of Chico VW. I know that the Dealership has great service and thought i would be recommended to a great place. About 15 months after i had the work done, I started to get some paint bubbles. After a long process I was told they would not own up to there lifetime warranty and that i would have to buy a new bumper ($1200) in order for him to repaint it. I was told there were other factors to why they could not own up but he had no paperwork to show that this defect in my bumper was disclosed to me. Please be advised if you end up at this place!!! read more

Knockout is a very clean and they have the friendliest staff!! They also have a well trained staff they knew just what to do!!!

The customer service here is flawless, down to the hand-written thank you note for simply coming in to get an estimate. While I didn't end up getting work done, they spent a lot of time with me explaining my options and what I could do to make the process cheaper. If I had the money, I definitely would have had them fix my poor car up! read more

These guys are a class act. I've been to them on several different occasions over the years and their work is fantastic. From the time you first meet them to address the work needed, to the time they take to show you the end result, it's a very enjoyable experience. My Honda got rear-ended and I thought it would be totaled. But these guys worked their magic and what a job! I highly recommend this business. read more

I brought my Mazda here when it was pretty much destroyed. They went over all of my options with me and supported me in fixing my car (that I love) so that it looked brand new! I felt very taken care of and got as much personalized attention as I needed - kind of a lot to be honest. The customer service was really amazing. I hope never to need them for that again but I do continue to use their detail service and always love the results! read more

I have to say how impressed I am with Karem and his team. My wife got in an accident and our vehicle looked like a pile of scrap metal. I had my doubts as to whether or not it could be fixed. When they were done with it not only did it look great. It drove beautifully. I own an auto repair shop and since then I have referred all my clients to them. Keep up the good work. Miguel Lugo Doctor of Motors Auto Repair read more

The customer service here is above and beyond superb! The office staff is friendly and they handle all of the insurance information and don't bug you about it, which is nice it is one less stress for you. My car had minor damage but I was worried with my 3 stage paint and my upbringing around classic cars that they wouldn't be able to get the job done right. But everything was flawless, there was some scuffs on the quarter panel when I picked it up that weren't there before I brought it in and they were happy to buff it out right then and there no hassle what so ever. I would suggest this shop to anybody, and I will go back for any future work I need done. read more

We just got the family car back after a full detail and I just have to say WOW! I have 3 kids who eat in the car and thrash it. They did such a great job it looks and smells brand new and that's not an easy feat on a explorer with 200,000 kid miles on it. Their staff was great and their customer service is worth the 5 stars I gave them read more

I recently brought my car here for collision repair and was very pleased with the results and the customer service. The insurance from the lady that hit me was initially going to pay for all the damages so knockout provided the insurance company with a estimate very quickly and soon repairs were started an my car. After further damage was found knockout sent a supplemental estimate to the insurance company. The insurance at this point refused to pay to have my car fixed due to the cost. Knockout was so patient with me as I delt with the insurance company. I called them almost every day and they never got tired of me. In the end my car was fixed and even though I couldn't pick up my car until a week after it was ready they didn't charge me to keep my car there. I would highly recommend Knockout Collision for their great customer service and repairs! read more

Great Job! I recently had my back bumper repaired / replaced here. The service was extremely professional, and they took care of contacting the insurance company and booking a rental car for me while my car was getting fixed. They make getting car repairs done less stressful and do a great job communicating with customers. My car bumper looks amazing now! When I got my car back it was also washed and cleaned inside and out. Hopefully I do not need to have any major collision repairs in the near future (no more accidents), but if I do, I would definitely return to Knockout Repair and recommend this place to friends. read more

Have had really good experiences at Knockout. Unfortunately, have had a few cars there recently, but everyone has been super nice, and accommodating. This is my preferred place to go when I have to deal with car body. read more

First thing I noticed was , what a friendly staff. They make the entire process a lot better. Timely updates. Once I got my car back it looked like it had never been in a accident. Thanks guys you are awesome!! read more

Kareem and his staff are fantastic! They have done several repairs for me and all where perfect.

To be completely honest, I wish I could give 0 stars. They were the most terrible experience I have ever had. They have no intentions of organizing their work load, they don't follow through with things they say and they are just hands down unprofessional. My car was supposed to take 4-7 weeks tops, my car was there for 11 weeks. For 2 weeks straight they led me on saying it will be ready within 48 hours those types of things, then when I would call, something went terribly wrong or they made some stupid mistake to cause it to be a couple more days, this went on until I finally decided no more nice guy and jumped on them and their work a little bit. If you choose somewhere else you won't regret it..... read more

I went and got my bumper repaired from Knockout today and had a great experience! Everyone is really friendly! The prices were great and they offered a ride home while my car was worked on. My car was finished fast and they even washed my car for me! I would highly recommend this body shop to anyone! read more

Great service! Knockout Collisions did a great job on a dent on my car, like it never happened. Their customer service was top notch, from estimate to pick up. read more

This shop is awesome! They are friendly and do a great job in a very reasonable amount of time. Even better than that, my final bill was much less than the estimate, which tells me they also do honest work! I will continue to use them for all of my future body shop needs. read more

I went in to get a small issue with my door looked at. I went in at 9:20 and my car was done and ready to be picked up by 10:45. The customer service was excellent and everyone was very kind and accomodating. It was just a small issue but I would definetly use them again. They tested my door before calling me to let me know that it was done and made sure that everything was running smoothly. Thanks to everyone at Knockout! read more

Very helpful and great customer service! I'm not very knowledgeable in vehicle repair but, I felt like I wasn't being taken advantage of!

I am very understanding when it comes to business and the subsequent timing of events that may cause delays as I am in the Professional Services Industry and, at times, cannot comply to deadlines I promise my clients. However, I feel compelled to warn others looking to choose an auto body shop in Chico for their next repair as you may have to wait 5 weeks to retrieve your vehicle from a small front bumper repair job. I was told my car would take two weeks to finish at the beginning of the process. Now, as I sit here, Shawna, the front desk receptionis, has told me one more weeks for a grand total of 5 weeks at the shop. I would not have mind if expectations were not built at the beginning of the process as to the duration of my car's repairs. In a market such as Chico's, there are 6 equal substitutes to choose from who would've finished my car by now. My mom, a frequent customer of Knockout will no longer support them and their endeavors after this fiasco as no car should take 5 weeks to complete, even if major damage was done, when the promise was two weeks. There is no getting around the front desk receptionist to discuss this with any management and I have been given the go-around. I expect nothing less at this point to call on Friday, and she tell me that it might be done the following Friday. If a service firm/business cannot follow through on expectations simply because they promised too many people before you the same thing they promised you, I will advise any of my friends and local business leaders to avoid this business at all cost. As I write this post (downloaded Yelp just to do so), they still have my vehicle. read more

My daughter is a student at Chico State and her truck got hit in her apartment parking lot. There were no dents, just paint and scratches. Having a few friends in Chico, I called up there and asked them each for a recommendation. Both immediately said Knockout Collision. I called in and spoke to Kareem and he said to have my daughter call in for an appointment and they would see if they could buff it out at no charge. If not, he would give me an estimate. Kareem's team not only was able to get the scratches out, but they got other ones out as well and washed and vacuumed out the truck. I am amazed there are still top-quality, honest and friendly shops like this around. They went way above and beyond. Incredibly impressed with this whole shop and will go back anytime I need any work. Thanks, Kareem! read more

Knockout Collision is as good as it gets. My daughter is a college student at CSU Chico and got into a fender bender. Having to pay for the other guys damage and being 500 miles away I was extremely nervous we'd get taken advantage of. After speaking directly with the owner Kareem it was just the opposite. He totally understood the situation and really took care of both parties in a very fair way. Something in these times I never would have expected. I can't thank Kareem and the entire team at Knockout Collision for making what would normally be a horrible experience very pleasant. If you need a body shop this is the place to go!!! Thanks so much for all your help!!! read more

It's unfortunate that I've been here a few times for repairs.... But every time I have an absolutely great experience. Such great customer service, I didn't have a ride home and they were more than willing to take me home and pick me up when the job was done. 100% trust them with my vehicle, 10/10 would recommend. read more

Super friendly staff- very helpful. Gotta' love Chico.

Great experience here. The customer service was excellent, the results were flawless, and everything was done in a timely manner. They kept up frequent communication with updates and news from insurance interactions. I am very pleased with how my car came back to me after taking it here read more

My family and I were in California finishing up a road trip when we hit a deer. It caused significant damage to the front of our car, rendering it undriveable. Not knowing businesses in the area at all, we searched the internet for a body shop with good reviews, where we found Knockout. Over the next few weeks, the professionals at Knockout Collision Repair fixed the damage to our vehicle to the point where it's as good as new. The staff are very friendly, accommodating, and communicative. If you ever have the misfortune of needing auto body repair, I highly recommend that you have Knockout Collision Repair handle it for you. I am a very satisfied customer. read more

Shawna was the lovely lady who took care of my estimate and had me in and out within 15 minutes. She took care of all of the insurance pictures and had me approved by the next day. I was very pleased with the work and free car wash I received with my work. read more

The day before thanksgiving, i realize that my wife had snagged a curb and pulled the bumper 90% off the front of the car. I run a auto repair shop in chico, so i decided to attempt repairing it myself and found it to be beyond my area of expertise. I decided to call knock out. Even though it's the day before thanksgiving a short day and the body shop was already busy , they still brought my car in and gave me a hell of price. thanks knock out keep up the good work, i will recommend you guys to any body that comes my way. read more

Possibly the best customer service I've had anywhere! I brought my 1973 BMW Bavaria to Knockout when a piece of the trim fell off. I wasn't sure if they'd be able to fix my baby because she is so old, but they were able to find the super hard-to-come-by parts and make her look brand new! They kept me posted during the process of finding the parts and were super friendly and helpful. They even send a thank you card to their customers and guarantee the work that they do! Great business. read more

Had some repairs done on my bumper which were fine but when I got my car back the door to one of my auxiliary boxes inside the car was broken. They had cleaned the interior of the car before giving it back to me. When I went back to show them what had happened they looked at it and said they would talk it over, claiming they didn't know how it could have happened since they only vacuumed the interior. It was clear the dash had been wiped down as well as the interior of the auxiliary boxes, not to mention it was't broken before I took the car in to them! I get a call 4 hrs later saying the damage was in the original paperwork (which I never got) and it would cost me $250 for the part to fix it. Needless to say they will NEVER get my business again and I will pass on the word to EVERYONE I know. read more

The staff was friendly and they replaced our bumper as requested, HOWEVER we were unimpressed with the scratch repairs we had requested; the ones they did do only had one thin layer of paint, and they didn't even do them all. We also had an issue with our brakes as we were leaving, which were fine when we dropped the car off-scary! This job that we paid $2,500.00 for was probably only worth $1,800.00. I would not recommend this company and will not be returning in the future because: they tried to return our car to us before they had finished repairing it, they were not as thorough as we had hoped with the look, and they didn't even check that the car was running properly before giving us back the keys. read more

If you are the type of person who likes thurough estimates, friendly polite staff, obcessive compulsive attention to detail, waiting over an hour, and are made of money, this place is for you. However, if like the rest of us you don't have thousands of dollars in disposable income, seek another body shop. We got 4 different estimates for miner dents and paint scratches, and they gave us a 2,800 estimate. Three other places gave us estimates half that amount. A little excessive. the staff was super nice while we waited an hour for them to dream up a page long list of things to 'fix' on our car. They seem dedicated to trying to do a good job, and they do give you, in writing, a breakdown of all the damages, labor, and cost of parts, and beg you to ask them any questions or advice. But the cost just doesn't jive. Being nice doesn't compesate for the price. Do your research before writing them a check. read more